Service Manager

Target

4 - 5 years

4 - 5 Lacs

Bengaluru Karnataka India

Posted:13 hours ago| Platform: Foundit logo

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Skills Required

Retail

Work Mode

On-site

Job Type

Full Time

Job Description

Monitor and detect all major IT incidents andevents.
Facilitate and drive recovery of outages through the mobilization of key resources (internal orexternal).
Establish and maintain communication of incident timeline and recovery progress to all criticalstakeholders.
Coordinate and document all critical recovery steps throughout anoutage.
Ensures proper documentation of issues to assist with post-recovery and problem managementactions.
Participates in an agile practice by working on special projects or key assignments that drive continuous improvement and improved outcomes of keygoals.
About you:
4 year degree or equivalent experience.
Relevant Exp Min 4 years of Major Incident Management experience.
Technology experience in an incident management or Major inc dent response role
Strong facilitation skills that can navigate through complex incidents and multiple teams
Understanding of solving complex problems with information technology software and hardware.
Effective time management skills; ability to work on multiple tasks simultaneously and ability to prioritize effectively.
Ability to handle and perform in high-stress, high stakes situations.
Excellent verbal and written communication skills.
Proven decision-making and influencing skills
Broad knowledge of technology across application and infrastructure environment.
Good to have prior experience in Retail
Collaborative team player with Positive attitude
Flexibility to work in rotational shifts and weekly time-off s

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