4 Service Incharge Jobs

Provides technical details and assist sales executives over communication system plan including hardware, software and site requirements Execute Sales order on timely manner. Address customer inquiries in a timely manner. Co-ordinate with client, Update and Identify requirements at site and system Perform activities according to company policies, procedures, protocols and safety standards. Before site visit for installation, send client pre installation visit details, support client in setup, update service in charge timely Diagnose errors or technical problems and determine proper solutions. Assess hardware and software malfunctions by means of diagnostic tools and customer input Analyse and find out exact cause of failure of any part or product as accurately as possible, Investigate and troubleshoot Provide excellent customer service, listening carefully/ Comprehend to customer concerns and addressing issues until customer is satisfied, make appropriate recommendations/briefings Note customer complaints and inform service in charge and service co-ordinator in detail Identify problems and record solutions for reference purposes. Raise Purchase request to undertake vendor or service provider s services. Co-ordinate with vendor till successful work completion Raise Purchase request to undertake vendor or service provider s services. Follow Vendor or service provider s procedure Do not commit any services or part or information without approval of service in charge Generate reports for govt. requirements on timely and accurate basis Collect, maintain and verify documents needed for govt. application process from clients Maintain daily records of server connectivity status for each company Produce timely and detailed service reports as and when required Inform management on product service issues as observed through interaction with clients. Assist service engineers during visits Cooperate with technical team and share information across the organisation Develop documentations for service related issues and resolutions. Educate & train customer representative about the product usage and maintenance. Stay updated on industry standards and technical service knowledge. Build positive relationships with customers, vendors and service provider. Attend ongoing training events sponsored by company or machine manufacturers to stay upto-date on the latest technology and repair options Maintain parts inventory, personal library of machine manuals, company-assigned laptop and tools Generate enquiries from same dept. or any other dept. for same or other product at client s place Take customer feedback from client, inform service in charge and service co-ordinator Take enquiries from client, inform service in charge and service co-ordinator

1.Maintaining the appropriate registers / records 2.Validating all orders received, as per the commercial manual 3.Checking if a proper authorization has been taken for any deviations in orders, w.r.t. Commercial terms 4.Ensuring the compliance with the authority limits as per the divisional guidliance 5.Obtaining monthly WIP from accounts for scrutiny and escalation to concern service in charge 6.Raising / Validate all bills and final accounting in time as per the guidelines in the manual 7.Forwarding all cheques collected from the customers to accounts with appropriate details 8.Providing details regarding provisions kept for various activities to accounts 9.Prepare a detail job wise schedule for all revamp jobs at time of final closing and sending it to accounts 10.Ensuring all relevant documents such as invoices, Dr/Cr notes, contract copies, business associates bills are sent to accounts Key Responsibilities: Commercial Short Info Posted: 1 day(s) ago Location: BSH-Sakinaka Qualifications: B.Com/MBA Experience: 3 Years - 0 Months To 8 Years - 0 Months

The service Incharge has to receive the goods received from the customer for repair or service. Then enter the details in the computer and allot a Job No. Then give the goods to the engineer for preparing a report of the repair to be done to rectify the instruments. Then the estimate for repairs is prepared and sent to customer for approval. If approved, a P/I si sent to the customer for payment. When payment is received, engineer is told to repair the instruments. After repairs, the instrument is depatched to the customer. If the repair estimate is not approved, the instruments are returned without repairs. All actions are recorded in the computer.

Please call on Call : 8097516674 Mail : sangeeta@contactxndia.com Role & responsibilities Area Service Incharge Location : Mumbai/Kolhapur/Surat Exp : 3to 5 years Education : Diploma/Degree in Electrical or Electronics POSITION PURPOSE * To ensure post - sales services to customers of the assigned territory * To provide proactive customer care services to projects * To manage ASP network in the territory * To ensure quality delivery of warranty services * To coordinate service camps at projects sites * To ensure customers satisfaction as targeted * To resolve customer care issues pertaining to dealers JOB PROFILE * To supervise service delivery of SPs ( service personnel ) on daily basis * To monitor call pendency of every SP on daily basis * To take corrective action on pending calls in order to ensure timely closure * To provide CBS installation trainings to SPs * To ensure spare parts availability with each ASP * To review requirement of spare parts of each ASP based on consumption trends on monthly basis * To take corrective actions on gaps found in MSL maintenance of spare parts with ASPs * To ensure achievement of PMC sales target * To check quality of PMC service deliveries done by SPs * To provide proactive installation support to projects & keep record at each stage * To provide proactive installation pre-operative guidance to 100% customers * To visit sites during installation process * To organise service camps at projects sites * To visit sites during service camps * To resolve customers complaints as per defined CC timelines * To track & monitor franchisee wise call quality * To personally visit unsatisfied customers and close loop * To ensure that customers satisfaction to be more than 95% * To manage spare parts and ensure that every replaced part is returned to factory within committed timelines * To visit dealers counters in the territory * To resolve issues of dealers related to customer care * To assess dealers plumbers confidence on Jaquar products installation * To provide complete bathing solutions installation trainings to dealers plumbers to develop them for carrying out quality installations Preferred candidate profile