Application/Server Engineer

Bhoomi Analyzers

1 - 2 years

3 - 4 Lacs

Mumbai

Posted:11 hours ago| Platform:

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Skills Required

Computer science Service Incharge Report generation Usage Product service Service Coordinator Customer service Vendor Customer complaints Customer Representative

Work Mode

Work from Office

Job Type

Full Time

Job Description

Provides technical details and assist sales executives over communication system plan including hardware, software and site requirements
Execute Sales order on timely manner. Address customer inquiries in a timely manner.
Co-ordinate with client, Update and Identify requirements at site and system
Perform activities according to company policies, procedures, protocols and safety standards.
Before site visit for installation, send client pre installation visit details, support client in setup, update service in charge timely
Diagnose errors or technical problems and determine proper solutions. Assess hardware and software malfunctions by means of diagnostic tools and customer input
Analyse and find out exact cause of failure of any part or product as accurately as possible, Investigate and troubleshoot
Provide excellent customer service, listening carefully/ Comprehend to customer concerns and addressing issues until customer is satisfied, make appropriate recommendations/briefings
Note customer complaints and inform service in charge and service co-ordinator in detail
Identify problems and record solutions for reference purposes.
Raise Purchase request to undertake vendor or service provider s services.
Co-ordinate with vendor till successful work completion
Raise Purchase request to undertake vendor or service provider s services.
Follow Vendor or service provider s procedure
Do not commit any services or part or information without approval of service in charge
Generate reports for govt. requirements on timely and accurate basis
Collect, maintain and verify documents needed for govt. application process from clients
Maintain daily records of server connectivity status for each company
Produce timely and detailed service reports as and when required
Inform management on product service issues as observed through interaction with clients.
Assist service engineers during visits
Cooperate with technical team and share information across the organisation
Develop documentations for service related issues and resolutions.
Educate & train customer representative about the product usage and maintenance.
Stay updated on industry standards and technical service knowledge.
Build positive relationships with customers, vendors and service provider.
Attend ongoing training events sponsored by company or machine manufacturers to stay upto-date on the latest technology and repair options
Maintain parts inventory, personal library of machine manuals, company-assigned laptop and tools
Generate enquiries from same dept. or any other dept. for same or other product at client s place
Take customer feedback from client, inform service in charge and service co-ordinator
Take enquiries from client, inform service in charge and service co-ordinator

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