Service Head

As the Field Service Operations Manager for blown-film and pipe-extrusion plants, your primary responsibility is to lead and oversee all field service operations to ensure maximum uptime, customer satisfaction, and continuous improvement. In this role, you will manage a team of service engineers and technicians, acting as the escalation point for critical breakdowns and coordinating global support when necessary. Building strong customer relationships and conducting quarterly business reviews will be essential aspects of your job. Additionally, implementing remote diagnostics to enhance efficiency and effectiveness will be a key focus area. To excel in this position, you should have at least 10 years of experience in heavy-industrial service leadership within the plastics, film, or pipe industry. A deep technical understanding of blown-film and pipe-extrusion plant design and troubleshooting is crucial, along with a proven track record of growing a service business. Strong communication skills and negotiation abilities in client-facing situations are essential qualities for success in this role. An engineering degree in Mechanical, Electrical, Plastics, or an equivalent field is required, and a willingness to travel is necessary to fulfill the responsibilities of the position. This challenging yet rewarding role offers a competitive compensation band ranging from $70,000 to $80,000 per month. If you are passionate about driving operational excellence, fostering customer relationships, and leading a team to success, this opportunity may be the perfect fit for you.,