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3 - 6 years

3 - 6 Lacs

Posted:Just now| Platform: Naukri logo

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Job Type

Full Time

Job Description

Position:


Service Engineer / Executive AC & WH


Position Objective:


Responsible to Manage of Air conditioner & Water Heater


Principal Responsibility:

  • Handling the entire end to end process of ASC & field operations .
  • Must have the technical competency in Air-conditioner & Water Heaters.
  • Handing all ASC spare orders ,payouts, documentation, related to the appointments & other aspects .
  • Responsible for the customer satisfaction of Air conditioner & Water Heater.
  • Ensure establishment of proper channel/touch points for Consumers/Trade Partners/Contractors.
  • Interaction with trader partners and customers to measure operational efficiency and improvement in process.
  • Regular interaction with sales team for the VOC and product feedback
  • Feedback to QA team for the product performance and quality improvement.
  • Responsible for interdepartmental process alignment and improvement in the process to increase efficiency of CS systems.
  • Responsible for Coordination with supply chain team for the MSL availability of Air conditioner & Water Heater across warehouses & service networks.
  • Monitoring of SLA.
  • Focus on cost efficiency of operations and responsible to reduce the replacement cost.
  • Efficient to develop technical competencies for technicians for Air conditioner
  • Strong coordination within the CS team and cross functional (BU/Logistics/MCD team) increase efficiency of CS systems

Knowledge:

Technical Competency in Air-conditioner & Water Heaters.


Formal Education:


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Panasonic Life Solutions
Panasonic Life Solutions

Electrical/Electronics Manufacturing

Osaka

N/A Employees

31 Jobs

    Key People

  • Yoshio Ito

    President
  • Akihiko Kuroda

    Vice President

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