Service Engineer ( Access Control)

Job Overview
Service Engineer for Services is responsible for resolving support tickets adhering to agreed SLAs. He is technically strong in common Systems like Fire, Safety and Security solutions like CCTV, ACS offered by Bion. He is a part of AMC projects and capable of managing external contractors.Responsibilities and DutiesDisplays reasonable working knowledge of industry standards and practices, including product details and company services offered.Offers exemplary customer service, including maintaining customer relationships.Conducts PM activity as planned. Takes support from senior team members of AMC to clear any hurdle.Receives and resolves support tickets with SLAs. Receives and ensure completeness of all service reports. Maintains proper documents.QualificationsDiploma/BE/BTech (Electricals, Mech, CS)1-3 years of experience in Security Systems Integration, CCTV Solution implementation, Visitor Management System, Parking Management System, Intrusion Detection, Video Surveillance, Access Control, Fire Detection, Public Addressable System, Other physical Security Surveillance systems. Specific skillsCustomer relationship managementCustomer Service ManagementCertification in from OEM like Honeywell, Tyco, Avigilon etc. on their systems and products will be added advantage.Language, Personality and Behavioral skillsExcellent verbal communication, and the ability to convey information clearly and effectively.Good interpersonal skills and customer service oriented thinking.Problem-solving abilities.Trouble shooting skills with great inquisitees to learn new things.Good time management.Open to Frequent travels.Strong attention to detailsConfident, Proactive and willing to take on challenges.Good listening skills and able to direct individuals.Additional Training & Certifications (Preferred)Customer serviceTicketing IT SystemComputer skillsShould have working experience of using Microsoft Excel, Word and power point presentation.Should be well versed on using computers/ laptops.Any Ticketing system (Preferred)Performance EvaluationPerformance of the job role and responsibility is evaluated on the following set Key Result Areas (KRA)SLA.Planned MaintenanceEscalations

Skills : - CCTV,IT Ticketing, CCTV Solution implementation, Visitor Management System, Parking Management System, Intrusion Detection, Video Surveillance, Access Control, Fire Detection, Public Addressable System, physical Security,Surveillance systems