Service Desk Engineer

- Expected to build knowledge and support the team. - Participate in Problem Solving discussions. - Resolve client issues by providing timely and accurate solutions. - Communicate effectively with clients to understand their needs and address their concerns. - Collaborate with internal teams to ensure the smooth functioning of systems. - Maintain a deep understanding of the product to accurately define client issues. - Design and implement resolutions based on product knowledge. - Provide exceptional customer service and support to clients. - Continuously update knowledge and skills to stay up-to-date with the latest developments in the field. - Must To Have Skills: Proficiency in Service Desk Management. - Good To Have Skills: Experience with Service Desk Voice Support. - Strong understanding of IT service management principles and practices. - Excellent communication and interpersonal skills. - Ability to analyze and solve problems efficiently. - Knowledge of incident management and ticketing systems. - Familiarity with ITIL framework and processes. - Ability to work effectively in a team and collaborate with cross-functional teams.