Service Delivery Operations Associate Manager

Skill required: Procure to Pay - Master Data Management (MDM)

Designation: Service Delivery Operations Associate Manager

Qualifications:Any Graduation

Years of Experience:10 to 14 years

What would you doAs a PIM Supervisor, you need manage medium-large sized teams and/or work efforts for a client within Accenture.

Responsibilities will encompass providing comprehensive support, ensuring seamless integration, and delivering efficient maintenance services for product information management software. By leveraging your expertise, you will be expected to input product specification based on current process in connecting with vendors and internal constituents. The role requires a clear understanding of the strategic direction set by senior management as it relates to team goals.

Creating new solutions, leveraging and, where needed, adapting existing methods and procedures. Understand client priorities and problems & help translate actions for the team. Maintain client relationships interface through regular connects and emails.Some of the key tasks includes:

Manage & perform day-to-day tasks related to Item creation and maintenance requestsCollaborate with project managers and stakeholders to gather and understand product profilesManage project documentation and ensure compliance with project standards and methodologiesPreparation of daily and month end reportsCommunicating with the client over the calls

Knowledge/Skills/Abilities:Excellent customer service skillsProficiency in Microsoft Office Suite, especially Excel

Strong communication and interpersonal skillsAbility to work independently and as a part of a teamAdaptability and flexibilityCommerce or accounting background (a plus)Basic research and analytical skillsTime management and prioritization skills to meet deadlinesAbility to work under pressure and meet deadlinesAdaptable to learn new processes, concepts, and skills.

What are we looking forList of characteristics that generally lead to resources being successful as a PIM Coordinator. This is not all encompassing or limited, just the ones that have been successful previously.Customer Service mindsetExperience in e-commerce operations

Email Management

Time Management

Desire and FocusTeam Player attitude

Research mindedAdaptabilityAnalyticalAdded Advantage - Recommended:-Experience in buying, merchandising, inventory management and order management-Experience in FMCG, Home and personal care-Worked with B2C Retail hypermarkets (Tesco, Reliance, Shopper Stop, Metro, Nature Basket, Tata Cliq and D Mart
Roles and Responsibilities: In this role you are required to do analysis and solving of moderately complex problems Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures The person requires understanding of the strategic direction set by senior management as it relates to team goals Primary upward interaction is with direct supervisor or team leads Generally interacts with peers and/or management levels at a client and/or within Accenture

The person should require minimal guidance when determining methods and procedures on new assignments Decisions often impact the team in which they reside and occasionally impact other teams Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture Please note that this role may require you to work in rotational shiftsWorking Conditions:Night Shifts working for US hours flexible for all time zonesOvertime and On-Call may be requiredClient holidays are observed instead of India or local holidays
Qualification
Any Graduation