Service Delivery Manager

Job Description

Program management in web app development with Microsoft tech stack Managed below projects: Integration with Microsoft - Azure Integration Layer, cross-platform business applications & payment gateways Middleware support related to installation and configuration of the SSL certificates, application servers and web servers Collaboration with COE Team: Leveraging Oracle COE for solutioning, design, code reviews & effort estimation Leveraging Salesforce COE for solutioning, design, code reviews & effort estimation Leveraging middleware and DevOps COE for supporting version upgrades, middleware support, SSL certificate renewals & back-end support Resource Management: Resource allocation, attrition and transition management Coordinate activities across cross-functional teams, including developers, designers, and QA engineers. Foster a collaborative and productive team environment. Coordinating with multiple internal (vendor) teams for technical & Commercial proposals Facilitate problem-solving and troubleshooting sessions as needed. Managed below type of projects: Website Development: Set up Drupal environment (local, staging, production) along with Theme development or customization Installation and configuration of the CMS Modules 6+ years of experience in enhancement & operations support in Drupal based projects Exposure to PHP, Python, XHTML, CSS, JavaScript, jQuery, Apache, MySQL, Angular JS, Azure Services, etc. Shall be comfortable with Linux and Windows OS Content Migration: Hands on experience in version Upgrade of Drupal along with content migration from existing CMS to alternative tools Exposure to PHP frameworks for architectural development. Experience with CI/CD pipelines (DevOps) and version control systems like Git and Azure TFS User Roles, Permissions & SEO Optimization: Define and implement user roles and permissions. Implement basic SEO best practices. Integration Integration with Microsoft - Azure Integration Layer, cross-platform business applications & payment gateways Middleware support related to installation and configuration of the SSL certificates Testing, Documentation & Support Perform unit and integration testing along with documentation for site architecture, module usage, and maintenance. Understanding the ITSM framework especially Incident and Problem management