Service Advisor

VE Commercial Vehicles

2 - 5 years

1 - 4 Lacs

Pune

Posted:6 hours ago| Platform:

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Skills Required

Technical Problem Solving Customer Complaints Product Knowledge Customer Management Troubleshooting Skills Data Analysis Customer Satisfaction Customer Handling

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibilities

Address Customer Complaints:
Handle and resolve customer complaints promptly, providing effective solutions to ensure high levels of satisfaction.
Professional Customer Management:
Manage customer interactions with professionalism, ensuring issues are resolved in a timely manner through clear and effective communication.
Technical Troubleshooting:
Utilize problem-solving skills and product knowledge to diagnose and address technical issues efficiently.
Data Analysis:
Regularly analyze data to identify trends and opportunities for improvement in after-sales service operations.
Vehicle Job Card Management:
Oversee the opening and closing of vehicle job cards, ensuring accurate documentation and tracking.
Cost and Time Estimation:
Provide customers with estimated costs and timelines for vehicle service completion.
Coordination:
Facilitate communication and coordination between the floor supervisor, customers, and management to ensure smooth operations and customer satisfaction.

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