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Senior Technical Process Executive

Senior Technical Process Executive

Infosys BPM Limited

0 years

0 Lacs

Bengaluru

Posted:2 weeks ago| Platform: GlassDoor logo

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Skills Required

service vpn support troubleshooting management metrics

Work Mode

Remote

Job Type

Part Time

Job Description

Key Responsibilities:

Work experience on Service Desk with good knowledge on VPN O365 remote support active directory troubleshooting printer issues Bit locker MS teams
Experience on Service now or Remedy or Control M or similar ticketing tool with knowledge of ticket priority severity
Knowledge on Service requests and incidents and should be able to communicate difference between Service Requests and Incident
Knowledge of Incident Management lifecycle
Aware of current role SLA and Metrics handled
Work from Office
24 7 Shifts is mandatory

Preferred Skills:

Customer Service->CS->Service Desk-> Voice->Chats->email Chats

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