Senior Salesforce Product Analyst

Job Description

Key Responsibilities: Salesforce Expertise: Leverage deep knowledge of Salesforce Sales & Service Cloud to enhance the CPQ process, provisioning, post-contract activities, and case management. Leverage marketing & sales systems and tools to the best possible extent and drive industry best practices for B2B enterprise automation technology innovations. Workflow Optimization: Analyze and optimize sales-to-support workflows to ensure smooth transitions from sales to post-sales support. System Integration: Work on integrating Salesforce with product systems, ensuring data flow and system interoperability for seamless operations. Process Efficiency: Drive process improvements by analyzing current systems, identifying bottlenecks, and implementing best practices for efficiency. Stakeholder Collaboration: Partner with business stakeholders, including sales, customer support, and product teams, to ensure the solutions meet operational needs. Be a great partner to help define roadmaps and business priorities across all domains Data-Driven Insights: Utilize data analytics to generate insights that guide decision-making and help enhance overall performance and customer satisfaction. Case Management & Support Operations: Improve case management processes to provide efficient, effective customer support, while leveraging automation tools and workflows. System Handson : Design and build solutions for Salesforce and related systems. Own system configuration and user setup as needed. Qualifications: 5+ years of hands-on experience with implementing Sales, CPQ and Service cloud Strong understanding of Salesforce integrations, including between Salesforce and product systems. Configuration & Integration experience, including cross-functional processes. Problem-solving and critical thinking skills, technical understanding, and the ability to articulate complex ideas. Ability to collaborate effectively with various business teams and stakeholders. Self-starter that seeks solutions without being told. Delivers high-quality, accurate work on time. Strong problem-solving skills with a process improvement mindset. Experience driving the end-to-end lifecycle, from conception to launch as well as post-launch support