Senior Receptionist

Job Description

Creating a First Impression That Lasts As the Senior Receptionist, you are not just the first person people see; you are the first point of impact. Your role goes beyond greeting visitors you set the tone and embody our values of hospitality, efficiency, and professionalism. Your ability to manage interactions with poise, build rapport quickly, and represent both JLL and our client s brand with confidence and respect is essential. Through impeccable presentation, you foster a welcoming environment that everyone will remember and appreciate. Leadership in Creating Unforgettable Impressions: Frontline LeadershipServe as the primary ambassador for JLL and the client, leading by example to ensure every visitor and employee experiences exceptional service. Team DevelopmentMentor and guide junior reception staff, fostering a culture of professionalism, warmth, and customer-centricity. Strategic EngagementDevelop and implement strategies to enhance first impressions, aligning with the client s values and JLL s standards of excellence. Excellence in Event Management and Presentation: Event LeadershipTake charge of planning and executing high-profile internal and client events, ensuring they reflect the highest standards of quality and creativity. Innovation and StrategyIntroduce innovative approaches to event logistics and presentation, optimizing resources and enhancing the overall experience. CollaborationWork closely with cross-functional teams to ensure seamless coordination and execution of events that support the client s business objectives. Advanced Stakeholder Management: Primary LiaisonAct as the key point of contact for stakeholders at all levels, ensuring effective communication and collaboration across departments such as Food, Security, Audio Video, and NetOps. Relationship BuildingCultivate strong, strategic relationships with internal and external stakeholders to facilitate smooth operations and exceptional support. Proactive Problem-SolvingAnticipate potential challenges, analyze risks, and develop comprehensive mitigation plans to maintain uninterrupted operations. Championing an Efficient and Safe Workplace: Operational OversightLead the management of meeting room bookings, supply inventories, and documentation processes to ensure an organized and efficient work environment. Safety and ComplianceUphold and enforce safety protocols and compliance standards, ensuring a secure and positive experience for all clients, vendors, visitors, and guests. Continuous ImprovementIdentify opportunities for process enhancements and implement best practices to optimize workplace efficiency and effectiveness. Ensuring Compliance and Responsive Leadership: Incident ManagementOversee escalation and incident reporting procedures, ensuring adherence to all applicable guidelines and best practices. Policy ImplementationEnsure that all team members are trained and compliant with safety and operational protocols, maintaining a trusted and secure workplace environment. Sound like you To apply, you need to be: Knowledgeable and experienced Minimum of 3 years in a high-volume, corporate reception role within a multinational environment. Proven leadership experience, preferably in managing or mentoring a team of receptionists or administrative staff. Strong leadership and team management capabilities. Exceptional customer service skills with a proactive, solutions-oriented mindset Passionate about customers Is customer service second nature to you Are you a team player who s eager to learn with a flexible approach To be outstanding in this role, you will be positive, energetic and able to creatively problem solve. You should also have superb communication skills so you can hit it off with the people you ll be in contact with on a daily basis.