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Senior Process Executive- Customer Service (Voice

Senior Process Executive- Customer Service (Voice

Infosys BPM

1 - 4 years

1 - 4 Lacs

Bengaluru

Posted:1 month ago| Platform:

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Skills Required

Customer Support Bpo Customer Service Bpo Voice Voice Process Outbound Process International Process Voice Support International Voice Process International BPO

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibilities

Resolve customer issues promptly and efficiently while maintaining high levels of service quality.
Meet performance targets for call handling time, resolution rates, and first-call resolution ratios.
Collaborate with team members to achieve shared goals and objectives.

Desired Candidate Profile

1-4 years of experience in International BPO/Call Centre environment with exposure to Customer Support/Customer Service roles.
Strong communication skills with excellent verbal fluency in English language.
Ability to work on rotational shifts including night shifts (24x7) with flexibility to adapt quickly to changing schedules.

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