Senior Process Automation Program Manager

Position Overview The Senior Process Automation Program Manager is responsible for driving the global process automation strategy from idea intake through delivery. This includes owning the full automation intake process, prioritizing Jira development work with the Intelligent Process Automation (IPA), AI, and Product teams, tracking business value from initiatives, and ensuring all automation projects are implemented effectively. This role requires strong hands-on skills in program management, business case development, Jira backlog grooming and prioritization, and stakeholder coordination across business, technology, and finance teams. Core Responsibilities Automation Roadmap Execution: Manage the end-to-end lifecycle of process automation initiatives, including intake, prioritization, design, build, testing, and post-launch tracking. Jira Story Prioritization: Actively manage the IPA AI development backlog, work directly with the IPA, AI, and Product teams to prioritize Jira stories based on business value, technical feasibility, and resource availability. Cross-Functional Collaboration: Work daily with Product Managers, Business Process Owners, IPA Developers, Finance, and Data Science teams to ensure alignment on goals, requirements, and timelines. Business Case Development: Lead the creation of automation business cases, including ROI calculations, savings/efficiency validation, and value tracking after implementation. Governance: Own and facilitate the Automation Steering Committee meetings, ensuring clear reporting of project statuses, risks, impediments, and next steps. Metrics and Reporting: Track and publish key automation metrics (savings achieved, cycle time improvements, defect reductions) via Workboard, Kibana, and Confluence. Citizen Developer Program Support: Promote, manage, and track the Citizen Developer program to foster additional desktop automation solutions. Process Standards: Ensure all automation projects follow established frameworks (Agile, DevOps, TQM, KCS) and are fully documented in Confluence. Vendor Coordination: Engage with external technology partners (such as UiPath) as needed to support automation efforts. Required Skills and Experience Bachelor s degree required; MBA or Engineering Degree preferred. 10+ years of combined experience in Product Management, Program Management, or Automation Program Leadership. Hands-on experience managing Jira backlogs, writing and grooming user stories, and driving prioritization with technical and business teams. Strong financial acumen: proven ability to develop and validate business cases. Strong project management skills; able to run meetings, drive decisions, and track commitments across cross-functional teams. Experience working in Agile environments and applying Agile practices. Excellent communication skills for reporting to leadership and working across business and technology teams. Strong skills in Confluence, Jira, and reporting tools like Workboard, Kibana, or similar. Preferred Qualifications Certifications in PMI, Agile, RPA, or Six Sigma. Experience in SaaS, Healthcare, or Supply Chain industries. Familiarity with Automation tools and Citizen Developer programs. GHX: Its the way you do business in healthcare Disclaimer