Senior Process Associate

Job Profile – CSE – Customer Support Executive/Technical Support
Executive

Work From Office - Job Location: Jaipur

Salary – 3,24,000 CTC to 4,08,000 CTC (Annual Income) – Depends on Interview, Experience and qualification

Responsibilities:

• To escalate the queries of the customer via call, phone & Chat, mail.
• Resolve the customer issue for international customers.
• To provide the best resolution to the customers.
• Maintain the better relationship with the customers.
• Meet the customer’s requirements and provide them satisfaction with the best resolution of their queries.

Requirements:

• Qualification: 12th Pass
• Minimum 6 months Experience Required
• Good communication skill (Verbal & Written) – Most Important
• Basic Computer Knowledge
• Flexible (24/7) environment = 9 hours – Night, Noon, Day – Business req.
• 6 days Working

Additional Benefits for Candidates

• Relocation bonus of Rs. 10,000 ( International process) after probation period - 3 month
• Free Guest House Accommodation for 15 days from Teleperformance = only Stay
• Travel tickets reimbursement up to Rs.700.
• Candidate are eligible for an IJP - Internal Job Posting after 12 months. – Across INDIA
• 18-24 month – eligible for abroad

Why Relocation?

• Cost of living is less as compared to metro cities; PG is available in the range of 3.5 to 5K.
• The city has small dimensions and hence travel time from any corner to office would be less, henceforth a person will be able to invest his time for a hobby/ higher studies or even watch a movies.
• It is a peaceful city and hence are safe for both male and female candidates.
• There are also a lot of historic places for picnic and weekend getaway.
• A variety of Non-Veg and Veg options are available at reasonable price.

In fact, the future of BPO is in Tier 2 cities. Teleperformance was the first one to start this keeping in regards the low cost benefits and healthy work life balance.

Interview process:

Brief about Interview and profile

HR Round - Telephonic

Operation round – Video – Zoom/MS Teams

Validation round (At Jaipur office)

Docs Verification

Versant test

We will provide LOI post selection and candidates should be join within 3-5 days from interview.

There will be no leaves for initially 90 days apart from week offs.

Job Type: Full-time

Pay: ₹324,000.00 - ₹408,000.00 per year

Benefits:

• Health insurance
• Provident Fund

Schedule:

• Rotational shift
• UK shift
• US shift

Supplemental Pay:

• Commission pay
• Overtime pay
• Performance bonus
• Quarterly bonus
• Yearly bonus

Experience:

• total work: 1 year (Preferred)

Shift availability:

• Night Shift (Required)

Work Location: In person