Roles & Responsibilities: Collaborate with business collaborators on end-to-end Commercial Marketing operations business process and translate business requirements into clear, actionable technical requirements for development teams Define and communicate the product feature vision, including both technical / architectural features and enablement, and end-user features, ensuring alignment with business objectives across multiple solution collaborator groups Collaborate with cross domain & cross functional collaborators, including Commercial Marketing owners to design, implement, and manage features Create strategic roadmap for Commercial Marketing applications to ensure that the applications continue to align with business process requirements Work with Product Owners, Service Owners and developers/testers to ensure that delivery matches commitments, acting as a partner concern point and facilitating communication when service commitments are not met Leverage cutting-edge AI/ML and cloud technologies to address Commercial Marketing needs and shape the vision for the Commercial Marketing software ecosystem. Oversee the software development lifecycle using Scaled Agile Framework (SAFe) Develop talent, motivate the team, delegate effectively, champion diversity within the team and act as a role model of servant leadership. Collaborate with geographically dispersed teams, including those in the US and other international locations. Ensure communication of key performance metrics and analysis of unmet needs Ensure ongoing alignment with strategy, compliance, and regulatory requirements for technology investments and service What we expect of you We are all different, yet we all use our unique contributions to serve patients. Basic Qualifications: Masters degree with 8 - 10 years of experience in Business, Engineering, IT or related field OR Bachelors degree with 10 - 14 years of experience in Business, Engineering, IT or related field OR Diploma with 14 - 18 years of experience in Business, Engineering, IT or related field Experience in implementation and management of integrated Salesforce.com platforms through the SDLC Experience in business requirement gathering and converting the requirements into a technical solution Has experience with writing user requirements and acceptance criteria in agile project management systems such as JIRA Demonstrated experience in managing technology initiatives and teams with a track record of successful innovation. Familiarity with security requirements and standard methodologies for data at rest and in transit Success in mentoring and developing strong product analysts, business analysts, and developers Exceptional collaboration, communication and interpersonal skills to effectively manage collaborator relationships and build new partnerships. Preferred Qualifications: Health Cloud and Lifesciences Cloud hands on experience Working knowledge of integrations and tools such as Mulesoft Extensive experience in the software development lifecycle Experience using and adoption of Scaled Agile Framework (SAFe) Strong analytic/critical-thinking and decision-making abilities Established business partnerships and IS governance practices involving senior business collaborators Broad working knowledge of key IS domains and layers Professional Certifications: Salesforce Marketing Cloud Consultant (preferred) Scaled Agile Framework (SAFe) for Teams (preferred) Salesforce.com Administrator (preferred)