Senior Manager-Service-Sales & Marketing- EV

The primary focus of this role is to ensure customer satisfaction by overseeing the services provided by Dealerships/TASC. You will be responsible for providing regular feedback to the manufacturing teams on products and improving the quality, service delivery, and profitability at the Dealerships/TASC according to prescribed targets and guidelines within the framework of company policies and timelines. Your key responsibilities will include coordinating after-sales services of assigned setups, monitoring and developing workshop manpower, implementing service processes, maintaining service standards at workshops, and resolving customer complaints. Additionally, you will conduct training programs for customer drivers to enhance performance and engagement, prepare setups in terms of tools and spare training for service/support of newly introduced products, and manage spare parts business, ext. warranty, and AMC business for assigned setups. You will also be accountable for spare parts inventory management to increase setup profitability, coordinate with the plant/warehouse for spare parts availability, organize service/parts promotion activities, ensure customer loyalty and retention, conduct dealer mechanic meets/training, liaise with OEMs for complaint resolution, collaborate with the plant and quality for field issues and product improvement, meet with customers and drivers to review vehicle performance, and assess service requirements in the area to enhance network reach. As a qualified candidate for this role, you should hold a BE/B.Tech qualification with 3-5 years of work experience. Key skills and competencies required include agility, risk-taking, empowerment, ownership, accountability, collaboration, embracing diversity, and a passion for customer satisfaction. You should be tenacious in achieving challenging goals, willing to question the status quo, share authority and responsibility for decision-making, take ownership of tasks, collaborate effectively with internal/external partners, value diversity, and prioritize customer needs for sustainable practices and productive alliances.,