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Career The Power Behind Your Mission
OpenBlue This is How a Space Comes Alive
How will you do it?
- Supervise the function of Contracts Management and supports Team Leads in Daily Operations
- Expertise in managing functions for Contracts Management, Modificiation, Renewals
- Ensure smooth migrations identify potential process risks, establish mitigation/control plans, and monitor the impact.
- Plan, coordinate, and monitor operations performance on agreed upon SLAs and key metrics.
- Focus on driving quality with a view towards robust performance management, stakeholder feedback and active metrics management.
- Ensure Accuracy check and working on preventive and corrective actions with RCA
- Plan, direct, coordinate and oversee operations activities, ensuring development and implementation of efficient operations and cost optimized solutions to exceed operational goals.
- Develop and publish weekly / monthly / quarterly key performance Indicators (KPIs) to stakeholders and executive management
- Ensure regulatory requirements and Johnson Controls Internal Controls, Policies and Procedures are followed.
- Ensure timely (a) monthly/ quarterly / annual closing of books of accounts and support in Internal/External Audits
- Lead through transitions and increase organizational performance driving and embedding many competing initiatives
People Management
- Manage Team Managers and their teams depending on scope and complexity.
- Build high performing team and foster an inclusive environment.
- Accountable for performance management, talent development and succession planning
- Coordinate activities of team members engaged in processes and sub-processes to deliver
- Monitor Productivity and Efficiency of teams on Periodic Basis
Stakeholder Management
- Build & manage credible robust business relationships with key partners and stakeholders with a focus process maturity
- Work closely with relevant stakeholders to drive the Process strategy
- Support the trade and sales team to in contract related query/issue resolution
- Monitor and communicate Process Health in a timely and effective manner through the monthly performance dashboard.
- Close communication and partnership with Internal Audit teams as well as Group External Auditors
- Timely follow up on Business escalations and provide active resolutions.
Drive Process Improvement Strategy
- Drive the defined process initiatives for center
- Act as a subject matter expert and support the teams with continuous improvement projects.
What we look for?
- Bachelor s/Master s degree in Accounting, Finance or Business Administration.
- Continuous improvement training (e. g. , LEAN / Six Sigma) desirable
- 5 years people management experience preferred
- 7-10 years of experience in Cash & Collection Processes in a Global Environment
- Continuous Improvement mindset.
- Demonstrated ability to manage large teams and highly adept at building resiliency within them.
- Possess a strong customer service acumen.
- Self-starter with strong analytical, problem solving skills and initiative to achieve desired outcomes.
- Excellent verbal and written communication skills.
- Managed stakeholders with extensive experience working in a diversified industry environment.
- Experience working in a Shared Service Environment Managed 10-20 team members across the full spectrum of Order to Cash Ability to work across diverse cultures and backgrounds