Senior Manager / Director -HRBP

Experience:

Job Summary:

We are seeking a dynamic and experienced HR Business Partner (Sr. Manager / Director level) to lead the people strategy for our fast-paced BPO operations. The ideal candidate will serve as a strategic advisor to business leaders, aligning HR practices with organizational goals to drive performance, engagement, and growth. This role demands a strong understanding of BPO dynamics, including large-scale workforce management, high-volume recruitment, compliance, and employee relations.

Key Responsibilities:

• Act as a strategic HR partner to business leaders, providing data-driven insights and solutions to enhance organizational effectiveness.
  
• Collaborate with leadership to support business strategy through workforce planning, organizational design, and talent management.
  
• Lead HR operations across multiple sites/functions, ensuring smooth delivery of HR services including onboarding, engagement, retention, and exit processes.
  
• Manage end-to-end employee lifecycle processes for large-scale BPO workforce.
  
• Build and execute employee engagement strategies to reduce attrition and improve morale.
  
• Drive performance management processes, leadership development initiatives, and succession planning.
  
• Ensure compliance with local labor laws, internal policies, and regulatory guidelines.
  
• Partner with Talent Acquisition and L&D teams to ensure hiring quality, training effectiveness, and skill development.
  
• Serve as a point of contact for grievance handling, conflict resolution, and disciplinary actions.
  
• Use HR analytics and dashboards to monitor workforce trends and make strategic recommendations.
  

Key Skills & Competencies:

• Strong HR business partnering experience in the BPO or ITES sector (must-have)
  
• Excellent understanding of BPO operations, high-volume hiring, and labor law compliance
  
• Ability to influence and build relationships at all levels of the organization
  
• Strong leadership, communication, and interpersonal skills
  
• Analytical mindset with a problem-solving approach
  
• Experience working in a matrix or global environment is preferred
  
• Proficiency in HRIS tools and reporting systems
  

Qualifications:

• MBA/PGDM in HR or equivalent qualification from a reputed institute
  
• 1015+ years of progressive HR experience, with at least 3–5 years in a Senior HRBP role in the BPO industry
  

Preferred Attributes:

• Experience managing HRBP teams or leading HR for a large business unit
  
• Exposure to digital transformation or HR automation projects
  
• Ability to handle scale and complexity across locations or shifts
• Males Only
• Overlapping Shifts