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Miratech
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Senior Full Stack Engineer with VoIP (C++, JavaScript)

Senior Full Stack Engineer with VoIP (C++, JavaScript)

Miratech

5 - 7 years

9 - 13 Lacs

Kolkata Mumbai New Delhi Hyderabad Pune Chennai Bengaluru

Posted:3 days ago| Platform:

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Skills Required

VMware Automation IVR Debugging VOIP RTCP Windows SIP Internship Technical documentation

Work Mode

Work from Office

Job Type

Full Time

Job Description

Join us in revolutionizing customer experiences with our client, a global leader in cloud contact center software. We bring the power of cloud innovation to enterprises worldwide, empowering businesses to deliver seamless, personalized, and joyful customer interactions.

The Team

The Voice Client team delivers crucial voice call capabilities for our customer call/contact center solutions. Our focus is on smooth and high audio quality to enhance the customer experience. We develop native applications for Mac OS and Windows OS, as well as web-based applications using the latest web technologies. Our direct interaction with customers allows us to promptly address their concerns and use their feedback to continually improve the product for an exceptional customer experience and added business value.

Responsibilities:

Contribute to the robust development of the global voice platform through comprehensive design, development, and testing processes, ensuring high availability and scalability.
Using C++ as the main programming language, write high-quality code adhering to best practices.
Actively participate in code reviews to maintain code integrity and quality.
Enhance system capabilities ensuring compatibility with Google Cloud platform.
Identify and troubleshoot solutions, determining root causes of issues and providing detailed Root Cause Analysis reports.
Contribute to CI/CD automation pipelines to support the builds, deployments, and upgrades of voice services for customers.
Respond promptly to production issues, collaborating with the team to restore services promptly.
Demonstrate proficiency in creating technical documentation to facilitate system maintenance and troubleshooting.
Effectively communicate with peer development teams engaged in joint projects, fostering collaboration and knowledge sharing.
Understand and apply performance and scalability principles in software development to optimize system efficiency.

5+ years of industry experience in software development and troubleshooting VOIP protocols like SIP, RTP, RTCP and/or WebRTC
5+ years of expertise in C++ programming on both Windows and macOS platforms.
Hands-on experience

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Senior Full Stack Engineer with VoIP (C++, JavaScript)