Senior Full Stack Engineer with VoIP (C++, JavaScript)

Miratech helps visionaries change the world by providing global IT services and consulting, combining enterprise and start-up innovation. Supporting digital transformation for leading enterprises, Miratech partners with large and small players to remain at the forefront of technology. With a values-driven culture focused on Relentless Performance, over 99% of Miratech's engagements have successfully met or exceeded objectives since 1989. Covering 5 continents and operating in 25+ countries, Miratech boasts nearly 1000 full-time professionals and an annual growth rate exceeding 25%. Join the team in revolutionizing customer experiences with a global leader in cloud contact center software, enabling seamless, personalized, and joyful interactions for businesses worldwide. The Voice Client team is dedicated to delivering essential voice call capabilities for customer call/contact center solutions, prioritizing high audio quality for an enhanced customer experience. Developing applications for Mac OS, Windows OS, and web-based platforms using cutting-edge technologies, the team interacts directly with customers to improve products continually. **Responsibilities:** - Contribute to the robust development of the global voice platform through design, development, and testing, ensuring high availability and scalability. - Write high-quality C++ code following best practices and engage in code reviews to maintain integrity and quality. - Enhance system capabilities for compatibility with the Google Cloud platform. - Troubleshoot solutions, identify root causes, and provide detailed analysis reports. - Contribute to CI/CD automation pipelines for customer service builds, deployments, and upgrades. - Respond promptly to production issues and collaborate to restore services efficiently. - Create technical documentation to facilitate system maintenance and troubleshooting. - Communicate effectively with peer development teams to foster collaboration and knowledge sharing. - Apply performance and scalability principles in software development to optimize system efficiency. **Qualifications:** - 5+ years of industry experience in software development and troubleshooting VOIP protocols (SIP, RTP, RTCP, WebRTC). - Expertise in C++ programming on Windows and macOS platforms. - Hands-on experience in frontend functionality using JavaScript. - Proficiency in troubleshooting tools, audio media analysis, and debugging techniques. - Experience with Agile/Scrum methodologies. - Bachelor's degree in a relevant discipline. - Positive, self-motivated attitude with strong communication skills. **Nice to have:** - Experience with virtual environments like Citrix and VMware. - Familiarity with JavaScript, Node.js. - Experience with Contact Centre, IVR, Virtual Agents, and telecommunications service providers. **We offer:** - Culture of Relentless Performance with a 99% project success rate and significant revenue growth. - Work From Anywhere Culture providing flexibility with remote work. - Growth Mindset with professional development opportunities. - Global Impact working on impactful projects for top clients. - Welcoming Multicultural Environment fostering inclusivity and support. - Social Sustainability Values focusing on IT education, community empowerment, fair practices, environmental sustainability, and gender equality.,