5 - 8 years
5 - 8 Lacs
Posted:1 week ago|
Platform:
On-site
Full Time
Primary Skills (Mandatory) Domain Expertise: Logistics, WMS (Inbound, Outbound, Warehouse Inventory & Recount), Procurement Systems, OMS, IMS, B2B eCommerce. Technical Support: Strong troubleshooting skills for WMS, OMS, IMS, Procurement Systems, and B2B eCommerce. Database & Cloud: Proficient in SQL Queries, Azure Cloud, and familiar with NoSQL/MongoDB, Elastic Search. System & Tools: Experience with API Integration, Web Services, Networking, Windows/Linux, Log Analysis, and Debugging. ERP Systems: Hands-on experience with Oracle WMS, SAP WMS, or equivalent. DevOps & Automation: Knowledge of Python, Bash, PowerShell, Scripting, and experience with Incident & Change Management (ITIL Preferred). Key Responsibilities Act as Level 1 & Level 2 Support, handling escalations and ensuring quick resolutions. Troubleshoot API failures, system integrations, and database inconsistencies. Work closely with Product & Engineering teams for issue debugging. Monitor system health, permissions, and access controls. Manage ticketing systems (JIRA, ServiceNow, Zendesk) and ensure SLA compliance. Assist in system upgrades, testing, and deployments. Document troubleshooting steps, known issues, and resolutions. Provide 24/7 on-call support for critical issues.
Suzva Software Technologies
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