Conviva is the first and best place to go to understand and optimize digital customer experiences. Our Operational Data Platform harnesses full-census, comprehensive client-side telemetry capturing every aspect of customer experience and engagement across all devices and linking them to the performance of underlying services, in real time and at a fraction of the cost of alternative solutions. Trusted by industry leaders like Disney, NBC, and the NFL, Conviva revolutionizes how businesses understand customer experience and engagement, maximizing satisfaction, conversion, and revenue.

What Success Will Look Like:

Work with development teams to build and maintain cloud environments to specifications developed closely with multiple teams. Support and automate the deployment of applications into those environments
Diagnose and resolve occurring, latent and systemic reliability issues across entire stack: hardware, software, application and network. Work closely with development teams to troubleshoot and resolve application and service issues
Continuously improve Conviva SaaS services and infrastructure for availability, performance and security
Implement security best practices - primarily patching of operating systems and applications
Automate everything. Build proactive monitoring and alerting tools. Provide standards, documentation, and coaching to developers.
Participate in 12x7 on-call rotations.
Work with third party service/support providers for installations, support related calls, problem resolutions etc

Who You Are & What you've Done:

5+ years of experience in DevOps including automated system configuration, application deployment, and infrastructure-as-code.
Advanced Linux system administration abilities.
Real-world experience managing large-scale AWS or GCP environments.
Solid understanding of CI/CD pipelines using GitHub, CircleCI/Jenkins, JFrog Artifactory/Nexus and ArgoCD.
Experience in any one of the scripting languages: Shell, Python, etc
Experience in containerization using Docker and orchestration using Kubernetes/EKS/GKE is a must.
Solid understanding of SSL and DNS.
Experience on any configuration management tools like Ansible, Puppet or Chef.
Experience on deploying and running any open-source monitoring/graphing solution like Prometheus, Grafana, etc
Basic understanding of networking concepts.
Always adhere to security best practices.
Knowledge on Bigdata (Hadoop/Druid) systems administration will be a plus.

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Senior Devops Engineer