Senior Desktop Engineer

Job Description

Role & responsibilities Good exposure and hand-on knowledge in currently used Microsoft Operating Systems including migrations, upgrades and troubleshooting etc.. Should have good hardware troubleshooting skills in desktop, laptop, Network printers, IP Phone etc. and have knowledge of Desktop/Laptop Imaging, Standardization, Security, management, Remote Management, SCCM knowledge, AD, DNS, DHCP, Virtual Desktop Environment. Video Conferencing Systems and Patch management would be an added advantage. Responsible for Level-3 Escalations on all the end user devices and application. Act as an escalation point for advanced or difficult help requests. Escalate incidents with accurate documentation to suitable technician or vendor, when required. Contribute to technician knowledgebase and training as needed. Knowledge of Snow ticketing system would be an added advantage Adhere to the security and compliance standards. Maintain a high degree of customer service for all support queries and adhere to all service management principles. Audit Artifact producer will be producing audit evidence for PII, PCI, SOX, Internal and various other audits demanding evidence. Preferred candidate profile Knowledge of advanced computer hardware, including HP Laptops, Logitech peripherals, Avaya phone systems and other key systems. Experience with desktop and server operating systems, including RDP, data delivery layers, call center technologies. Extensive application support experience with support experience with Okta, Office 365, Microsoft Office suite, Adobe products. Strong user administration experience on AD, with working knowledge on DNS and DHCP, VDI, Citrix, GPO, MFA, Cisco Video Conferencing (Administration), Zoom Basic understanding of network and troubleshooting skills of VPN issues OKTA, Global Protect Working knowledge of a range of diagnostic utilities, including Bomgar remote support, HP support portal. Experience working in an ITIL-driven environment and working knowledge of ITIL principles and processes. Exceptional written and oral communication skills. Exceptional interpersonal skills, with a focus on rapport building, listening, and questioning skills. Strong documentation skills. Fluent English language skills. Perks and Benefits Transportation Services : Convenient and reliable commute options to ensure a hassle-free journey to and from work. Meal Facilities : Nutritious and delicious meals provided to keep you energized throughout the day. Career Growth Opportunities : Clear pathways for professional development and advancement within the organization. Captive Unit Advantage : Work in a stable, secure environment with long-term projects and consistent workflow. Continuous Learning : Access to training programs, workshops, and resources to support your personal and professional growth. Apply Now at - https://encore.wd1.myworkdayjobs.com/externalnew/job/Gurgaon---Candor-Tech-Space-IT---ITES-SEZ/Temporary-Worker_HR-18481 And Share your CV at shobhana@mcmcg.com