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Senior Consultant

Senior Consultant

Oracle

1 - 6 years

3 - 8 Lacs

Kolkata Mumbai New Delhi Hyderabad Pune Chennai Bengaluru

Posted:22 hours ago| Platform:

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Skills Required

Computer science Root cause analysis Managed services XML Functional Analyst Incident management Issue resolution Oracle Continuous improvement SQL

Work Mode

Work from Office

Job Type

Full Time

Job Description

As a Functional Analyst in our Oracle Insurance Policy Administration (OIPA) Managed Services team, you will be responsible for supporting insurance clients by configuring the OIPA application, managing incidents, and implementing minor enhancements. You will work closely with customers and internal teams to troubleshoot and resolve functional issues, ensuring adherence to SLAs and delivering high-quality service.

Key Responsibilities:

Configure and maintain OIPA product features as per client requirements.

Manage and resolve functional incidents in a timely manner, ensuring minimal disruption to client operations.

Collaborate with project managers, technical architects, and business analysts to deliver seamless Managed Services support.

Assist in minor enhancements and system updates within the OIPA environment.

Maintain clear communication with clients and internal teams to ensure customer satisfaction.

Participate in root cause analysis and continuous improvement efforts.

Support documentation and knowledge management efforts for effective incident resolution.

Qualifications:

Bachelor s degree in Computer Science, Information Systems, or related field, or equivalent experience.

Minimum 1 year experience with Oracle Insurance Policy Administration (OIPA) or insurance systems.

Strong problem-solving and analytical skills with experience in incident management.

Good understanding of insurance processes and policy administration.

Effective communication and client-facing skills.

Ability to work collaboratively in a team and manage multiple priorities.

Proficiency with SQL, XML, and basic understanding of databases preferred.

Willingness to learn and adapt in a dynamic Managed Services environment.

Ability to travel up to 25% domestically or internationally as required.

Career Level - IC2

Responsibilities (Functional Analyst - OIPA, Managed Services)

Configure and maintain Oracle Insurance Policy Administration (OIPA) application to meet customer requirements.

Manage and resolve functional incidents and service requests promptly to meet SLA targets.

Collaborate with project managers, technical architects, and business analysts to support ongoing Managed Services delivery.

Assist with enhancements, system updates, and configuration changes in the OIPA environment.

Communicate effectively with clients and internal teams to ensure customer satisfaction and issue resolution.

Participate in root cause analysis and continuous improvement initiatives.

Document configuration changes, incident resolutions, and lessons learned to support knowledge management.

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