Senior Collections Manager

Role Summary:

Senior Collection Manager

Key Responsibilities:

• Develop and implement data-driven

  collections strategies

  across buckets (early to late-stage delinquency) to maximize recovery rates and minimize losses.
• Design and optimize scalable

  collections processes

  tailored for SME lending.
• Establish and monitor

  collection KPIs and performance targets

  , ensuring alignment with organizational goals.
• Collaborate cross-functionally with Credit, Risk, Legal, and Tech teams to support recovery efforts and enhance customer engagement.
  
• Regularly analyze collection trends, borrower behavior, and portfolio performance to refine strategies.
  
• Manage and mentor a team of field officers, tele-calling agents, and outsourced collection partners.
  
• Ensure compliance with all regulatory and internal guidelines across collections activities.
  
• Leverage technology and automation to improve tracking, communication, and efficiency of the collections function.
  

Candidate Profile:

• Experience:

  5 to 15 years in

  SME loan collections

  , preferably with exposure to

  flow buckets

  and early-stage delinquencies.

• Skills:

• Proven ability to build and scale collections processes from scratch.
  
• Strong analytical skills; ability to interpret data and develop actionable strategies.
  
• Experience in using collection dashboards, CRMs, and reporting tools.
  
• Familiarity with legal recovery procedures and compliance standards in SME lending.
  

• Attributes:

• Self-starter with strong ownership mindset.
  
• Strategic thinker with executional rigor.
  
• Excellent interpersonal and leadership skills.
  

What We Offer:

• Dynamic work culture with autonomy and growth opportunities.
  
• Competitive compensation and performance-based incentives.