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Senior Associate, Production Services Application Support Analyst

Senior Associate, Production Services Application Support Analyst

BNY

6 - 10 years

10 - 11 Lacs

Chennai

Posted:7 hours ago| Platform:

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Skills Required

Unix Service management Computer science Bloomberg Windows Operations Information technology Financial services Application Support Analyst SQL

Work Mode

Work from Office

Job Type

Full Time

Job Description

Senior Associate, Production Services Application Support Analyst

We re seeking a future team member for the role of Senior Associate, Production Services Application Support Analyst to join our AI- Hub team. This role is located in CHENNAI - Hybrid

In this role, you ll make an impact in the following ways:

Resolve and triage any issues related to critical applications, servers, networks, and overall health of the application.
Maintain the operational stability and integrity BNY s AI Hub platform which is leveraged by other LOB s
Build and maintain standard procedures to troubleshoot and resolve events.
Work with Ai Hub engineers to reduce mean time to resolution and enhance delivery of the service.
They must maintain communication with the vendors and the team to ensure they remain updated on any issues in their domains.
Regularly interact with the Internal customers and support teams. Treat the stakeholders with diplomacy and politeness. They must handle both the non-technical and technical requirements for the users.

To be successful in this role, we re seeking the following:

Bachelor s degree in information technology or computer science and/or equivalent work experience in similar fields.
6-10 years of experience in technology support areas. Including Java, Phyton, Network, Windows, Unix performing hands-on IT Infrastructure Application troubleshooting.
Proficiency in SQL and Splunk queries to understand logs and build dashboards.
Understanding of AI ML, Agents, Models and core technology on how AI systems learn and make decisions
Understanding of Microsoft Azure and GCP ( Google Cloud Platform)
Background and experience working in an enterprise environment with ITIL Service Management disciplines, inclusive of Request, Incident, Problem and Change processes.

Self-motivated, with key strengths in initiative, dependability, and teamwork.

America s Most Innovative Companies, Fortune, 2024
World s Most Admired Companies, Fortune 2024
Human Rights Campaign Foundation, Corporate Equality Index, 100% score, 2023-2024
Best Places to Work for Disability Inclusion , Disability: IN 100% score, 2023-2024
Most Just Companies , Just Capital and CNBC, 2024
Dow Jones Sustainability Indices, Top performing company for Sustainability, 2024
Bloomberg s Gender Equality Index (GEI), 2023

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