Senior Applications Technical Specialist

The Role Ensure project deployment as per conceptual design documentation and architecture Collaborate with various Information Technology and business stakeholder groups to ensure deployed solutions meet all agreed upon criteria Primary resource responsible for development of enhancements & fixes, and ongoing support of ServiceNow HRSD Design, develop and implement service portal related enhancements/fixes with the ServiceNow HRSD module Develop integrations on ServiceNow platform to various modules ITSM, HRSD, Custom Apps, Etc., Build and maintain Service Catalogues/ Record Producers inclusive of workflow and Orchestration Create and maintain client scripts, business rules, UI Policies, widgets, service portal, jobs, etc. (JavaScript/HTML/CSS) Troubleshoot and resolve any potential technical application issues. Adhere to ServiceNow best practices (code best practices, update sets, table relationships, application customization, etc.) Adhere to Worley Change Management principles to ensure the stability of sub-production and production environments Proactive, responsive and focused on anticipating future requirements and/or issues Recover quickly after change, disruptions, or mistakes and can remain productive and focused. Is adaptable and can apply lessons learned in one situation to another situation. Develop clear and concise technical/process documentation Global Reports creation and administration with platform analytics or performance analytics features Provide HRSD application training to business teams and help desks (train the trainer) About You To be considered for this role it is envisaged you will possess the following attributes: Relevant Knowledge and Experience: Excellent interpersonal and presentation skills Fluent in spoken and written English Strong knowledge and familiarity with HR processes Overall 10 to 12 years of SN experience 5+ years experience with ServiceNow HR Service Delivery 2 to 3 years as a ServiceNow Administrator 8+ years experience as a ServiceNow Developer inclusive of JavaScript 5+ years experience using web services in ServiceNow (REST and SOAP) 5+ years experience integrating ServiceNow with other platforms via all available options (automated flat file loads and transform maps, web services, connectors, IntegrationHub, Service Graph connectors) Experience implementing and maintaining SLAs Experience acting as an administrator for platform & all ITSM, ITOM, HRSD & Custom Apps modules Experience acting as the primary regression testing resource for a ServiceNow upgrade. Comfortable acting as the sole technical resource on a project and able to translate business requirements into a technical solution Strong understanding of the HRSD and ITSM security models for creation and maintenance Sound knowledge of industry standards and methodologies of Integrations Broad understanding of software applications in use at Worley including but not limited to Oracle Cloud HCM, Oracle eBusiness Suite, Oracle Taleo, Azure DevOps, Office 365, SharePoint, MS Teams Ability to work with globally dispersed virtual teams across several disciplines Experience with ITOM applications (Discovery, Event Management, Operational Intelligence, Orchestration, Service Mapping, CMDB) highly desirable. Personal Qualities/Behaviours: Strong work ethic Detail oriented and able to solve problems with efficient troubleshooting Self-driven and takes responsibility Drive to work collaboratively Location: Bengaluru,Chennai,Hyderabad,Mumbai,Pune