1104 Selenium Webdriver Jobs - Page 17

You are an experienced QA Test Engineer with over 7 years of experience, specializing in designing, developing, and maintaining automation frameworks for web applications using Selenium or Cypress. Your role involves creating and executing automated tests for RESTful APIs, developing test plans and test cases, and integrating automated tests into CI/CD pipelines. You will collaborate closely with cross-functional teams, identify performance bottlenecks, provide mentorship to junior QA engineers, and maintain detailed documentation of test cases and results. Your proficiency in Selenium WebDriver, experience with API testing tools, familiarity with programming languages, understanding of testing methodologies, and version control systems will be key to your success in this role. Your analytical skills, communication abilities, and Bachelor's/Master's Degree qualification will complement your technical expertise, making you an ideal candidate for this position.,

Job Title: Java with Selenium Automation Engineer Location: Vellore Experience: 5+ Employment Type: Contract Job Summary: We are looking for a skilled Java with Selenium Automation Engineer to join our team. The ideal candidate will have experience in automation testing, API testing, and working in an Agile environment. You will be responsible for developing, executing, and maintaining automation test scripts, ensuring the quality of applications, and collaborating with cross-functional teams. Key Responsibilities: Develop and execute Selenium automation test scripts using Java. Perform API testing using Rest Assured. Implement test automation frameworks, including keyword-driven frameworks and Page Object Model (POM) design. Work with Selenium Grid for distributed test execution. Manage test cases and defects using Jira and collaborate with development teams. Use Bitbucket, GitHub, and Jenkins for CI/CD integration and automation execution. Implement manual testing where necessary and validate automation coverage. Work in an Agile environment, participating in sprint planning and stand-up meetings. Utilize Apache POI for data-driven testing and handling Excel files. Deploy and test applications in a microservices-based architecture using AWS. Required Skills & Experience: Strong hands-on experience in Java with Selenium WebDriver. Proficiency in API automation testing using Rest Assured. Experience with TestNG, POM XML, and encapsulation concepts. Familiarity with Jenkins for test automation execution and continuous integration. Knowledge of Selenium Grid for parallel execution. Hands-on experience with GitHub, Bitbucket, and version control systems. Strong understanding of manual testing principles. Experience with Apache POI for handling Excel-based test data. Exposure to cloud platforms like AWS and microservices architecture. Ability to work in an Agile environment and collaborate with cross-functional teams. Nice to Have: Experience with BDD frameworks like Cucumber. Exposure to Docker/Kubernetes for test execution. If you are passionate about automation testing and eager to work on cutting-edge technologies, we would love to hear from you! Job Type: Contractual / Temporary Contract length: 3 months Schedule: Day shift Application Question(s): Are you available to join immediately from Vellore How many years of experience in Automation Testing do you have Are you open for contractual role of 3 months, extendable to 6 months Work Location: In person Expected Start Date: 02/04/2025,

This is a remote position. Job Details Job Title - Sr. QA Analyst ( Automation Engineer ) Office Location - Office No: 403-405, Time Square, CG Road,Ellisbridge, Ahmedabad, Gujarat-380006. Duration & Type of Employment - Full Time Permanent , 4+yrs Experience req. Work Style - Hybrid In Office days - 3 days a week Requirements Tech Stack Selenium WebDriver (browser automation) Playwright (modern web automation) TestNG / JUnit (WebDriver) APPIUM Testing Mocha / Jest API Testing : Postman, Playwright Mocking: Playwright Network mocks, wiremock Programming language: JS, TS, Python Mentoring: Guide junior QAs on automation best practices. Automation Framework Design: Design & maintain WebDriver/Playwright automation frameworks. CI/CD Integration: Ensure automated tests are part of the CI/CD pipeline. (Github Actions) Test Reporting & Continuous Improvement: Oversee test reporting, monitor results, and improve automation efficiency. Testing to be done on the following Tech Stack: AWS Serverless Lambda with Node.js API Gateway (REST/JSON) DynamoDB S3 API Integration React.js (website) / React Native (app) Requirements: Bachelor's or Master's degree in Computer Science, Engineering, or a related field, or equivalent experience. Proven experience as a QA Analyst, Software Tester, Developer, or in a similar role. Strong understanding of software testing concepts, methodologies, and best practices. Proficiency in test case design, test execution, and defect tracking. Experience with manual testing of web and mobile applications across different platforms and devices. Experience with JavaScript testing frameworks like Jest and Vitest. Knowledge of automated testing tools and setting up frameworks. Solid knowledge of defect tracking systems and experience working with bug tracking tools. Strong analytical and problem-solving skills, with the ability to think critically and troubleshoot issues. Excellent attention to detail and ability to meticulously follow test plans and procedures. Effective communication and collaboration skills to work with cross-functional teams and stakeholders. Knowledge of Agile methodologies and experience working in Agile development environments. Familiarity with continuous integration/continuous deployment (CI/CD) pipelines and tools. Ability to adapt to changing priorities and work under tight deadlines. Knowledge of software development lifecycle (SDLC) and software engineering principles. Responsibilities: Collaborate with cross-functional teams to understand project requirements and define test strategies and plans. Develop, document, and maintain detailed test cases and test scripts based on project requirements and functional specifications. Execute manual and automated tests to verify software functionality, performance, usability, and security. Identify, document, and track software defects using a bug tracking system and work closely with the development team to ensure timely resolution. Participate in the review of product requirements, design documents, and specifications to provide input on testability and quality aspects. Perform exploratory testing and provide feedback on user experience and potential usability issues. Conduct regression testing to ensure that software changes and updates do not introduce new defects. Collaborate with software developers to reproduce and debug reported issues, and provide clear and concise steps to reproduce. Continuously improve the QA process by identifying inefficiencies, proposing solutions, and implementing best practices. Stay up-to-date with industry trends and advancements in software testing methodologies and tools. Communicate test progress, test results, and other relevant information to project stakeholders. Bonus skills: Developer experience. ISTQB or similar certification in software testing. Experience with performance testing and load testing tools (e.g., JMeter, LoadRunner). Knowledge of test automation frameworks and scripting languages (e.g., Java, Python, JavaScript). Familiarity with API testing and tools like Postman or SOAPUI. Experience with database testing and SQL query language. Understanding of security testing concepts and tools (e.g., OWASP ZAP, Burp Suite). Experience with test management tools (e.g., TestRail, Zephyr). Knowledge of usability testing and user experience (UX) principles. Start-up experience. Benefits Hybrid Working Culture Amazing Perks & Medical Benefits 5 Days Working Mentorship programs & Certification Courses Flexible work arrangements Free drinks fridge and snacks Competitive Salary & recognitions,

*Posting on behalf of our client** [Immediate to 15 days joiners only] Urgent Opening for Salesforce Automation QA Position: Salesforce Automation QA Location: Pune (Hybrid) Experience: 5 - 8 years Salary: 9 LPA - 11.5 LPA Notice Period: Immediate to 15 days Mandatory Skills: Salesforce QA Automation Testing Selenium WebDriver Java Experience Level: 5 to 8+ years of overall experience. Degree in Computer Science or a related Engineering field. Minimum of 5 years of solid experience in test automation, focusing on Selenium WebDriver and Java. Must be a quick starter. Responsibilities: Design, develop, and maintain automated test scripts using Selenium WebDriver and Java. Utilize CI/CD practices to enable and maintain continuous integration. Develop reusable and modular components for use across multiple test scripts. Identify test scenarios for automation feasibility and prepare test data for script consumption. Execute automated test suites, analyze results, and identify issues and performance bottlenecks. Perform code reviews of automated test scripts to ensure best practices and coding standards. Mentor junior automation engineers and promote a culture of quality and continuous improvement. Collaborate within a scrum team to test internal and customer-facing applications. Effectively communicate testing activities and findings both orally and in writing. Work with technical leaders and architects to understand new product requirements. Ensure consistency across devices, browsers, and operating systems. Technical Competencies: Proficiency in Java programming language. Strong understanding of OOP principles and excellent coding skills with Selenium 3 or 4. Familiarity with the Page Object Model (POM) design pattern or Behavior-Driven Development (BDD) using Cucumber. Experience with database queries (DML and DQL) and SOQL. Working knowledge of TestNG, Maven, Extent Reports, and Jenkins. Experience in a scrum development environment and familiarity with JIRA. Proficiency in GIT/BITBUCKET. Postman and Rest Assured knowledge is preferred. Strong understanding of the Salesforce Platform is a must. Excellent interpersonal and communication skills. Strong debugging and problem-solving abilities. Important Notes: CV Requirements: All mandatory skills must be mentioned in the project description section of the CV, not in the skill section. The CV must include detailed project descriptions.,

Ui Automation, Selenium, Python and Pytest experience. Experience in DevOps, CI/CD pipeline Understanding of Agile processes with Test Planning, Test Case creation - execution & defect tracking. Email id- ta6@nippondata.com

Responsibilities Execute test cases based on predefined test plans and test scripts to ensure the functionality, usability, and performance of software applications Perform regression testing to verify that software changes or enhancements have not adversely affected existing functionality. Create and maintain test documentation including test plans, test cases, test scripts, and test reports Collaborate with software developers, product managers, and other team members to understand requirements, provide feedback, and contribute to the overall quality of software products

Job Area: Engineering Group, Engineering Group > Software Test Engineering General Summary: As a leading technology innovator, Qualcomm pushes the boundaries of what's possible to enable next-generation experiences and drives digital transformation to help create a smarter, connected future for all. As a Qualcomm Software Test Engineer, you will design, develop, create, and modify test cases and validate embedded software, cloud software, system algorithms, application software, automation, and/or specialized utility programs that launch cutting-edge, world class products. Qualcomm Software Test Engineers collaborate across various engineering teams and functions to design and implement test plans. Minimum Qualifications: Bachelor's degree in Engineering, Information Systems, Computer Science, or related field. Principal Duties and Responsibilities: Applies software and systems knowledge to assist and support the design, development, creation, and modification of test cases and validation of embedded software, cloud software, system algorithms, application software, automation and/or specialized utility programs. Implements basic test plans, scenarios, scripts, or procedures to identify a failure within a determined area of code. Writes functional tests for features to ensure functionality. Assists in the identification, analyses, and documentation of software defects. Collaborates with others inside of project team to accomplish project objectives and improve the overall quality of the product. Assists in the development of test case automations and/or scripts to improve productivity. Level of Responsibility: Working under supervision. Decision-making affects direct area of work and/or work group. Requires verbal and written communication skills to convey basic, routine factual information. Tasks consist of a limited number of steps and can be referenced using directions or manuals

As Test Automation Engineer, you are involved in the automated verification and validation of products made by engineers in a development process. Your technical and professional knowledge of Test Automation, programming, test environments and methodologies is solid. With your knowledge and experience with one or more test tools and test techniques, you can independently design and execute test automation solutions. You follow the latest developments in your field and you know what is going on. Job Description - Grade Specific As a Senior QA Automation Engineer, you are required to have experience working on different automation tools such as UFT and Selenium. In addition to developing and executing automation scripts, you are also expected to resolve technical issues wrt automation, provide input to improve effectiveness. You are also expected to mentor junior engineers. Skills (competencies)

As Test Automation Engineer, you are involved in the automated verification and validation of products made by engineers in a development process. Your technical and professional knowledge of Test Automation, programming, test environments and methodologies is solid. With your knowledge and experience with one or more test tools and test techniques, you can independently design and execute test automation solutions. You follow the latest developments in your field and you know what is going on. Job Description - Grade Specific As a QA Automation Expert, you are expected to develop automation solutions, create tools strategy, create automation approach, evaluate tools, perform technical feasibility, build business cases (ROI) and estimate automation effort. You are expected to implement automation solutions in different projects and deliver cost/effort savings to customer. You are expected to work independently, if required, to provide consultancy services to customers.

Project Role : Software Development Engineer Project Role Description : Analyze, design, code and test multiple components of application code across one or more clients. Perform maintenance, enhancements and/or development work. Must have skills : Stibo Product Master Data Management Good to have skills : NAMinimum 3 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As a Software Development Engineer, you will engage in a dynamic work environment where you will analyze, design, code, and test various components of application code for multiple clients. Your day will involve collaborating with team members to ensure the successful implementation of software solutions, performing maintenance and enhancements, and contributing to the overall development process. You will be responsible for delivering high-quality code while adhering to best practices and project timelines, ensuring that the applications meet client requirements and expectations. Roles & Responsibilities:- Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Collaborate with cross-functional teams to gather requirements and translate them into technical specifications.- Conduct thorough testing and debugging of application components to ensure optimal performance and reliability. Professional & Technical Skills: - Must To Have Skills: Proficiency in Stibo Product Master Data Management.- Strong understanding of software development methodologies and best practices.- Experience with application coding and testing frameworks.- Familiarity with database management and data modeling concepts.- Ability to troubleshoot and resolve technical issues efficiently. Additional Information:- The candidate should have minimum 3 years of experience in Stibo Product Master Data Management.- This position is based at our Bengaluru office.- A 15 years full time education is required. Qualification 15 years full time education

A Quality Service Associates primary responsibility is to execute test case instructions and report discrepancies. He/she is also responsible for successful and on time delivery of results. * Execute test cases prepared for testing software builds. * Perform test case execution and report bugs accurately. * Understand testing procedures and guidelines for new builds/releases. * Perform regression and repetitive testing exercises to qualify builds without compromising on quality. * Use software tools for data capture on a daily basis. * Be comfortable with capturing results, communicating and escalating failures, providing individual status reports. * Raise all failures/doubts related to the execution of test cases in the clarification portal and closing the same as per the SLAs. Bachelors degree Knowledge of QA methodology and tools Strong understanding of testing principles and methodologies

candidate should have experience UiPath Ensure successful test case execution maintaining the organizations quality standards Maintain work allocation and reporting structure Maintain document repository of all test results and project level changes Maintain workplace discipline and adhere to organization standards Provide status updates on daily, weekly, monthly basis to test manager and Project Manager Ensure successful test case execution maintaining the organizations quality standards Maintain work allocation and reporting structure Maintain document repository of all test results and project level changes Maintain workplace discipline and adhere to organization standards Provide status updates on daily, weekly, monthly basis to test manager and Project Manager

Educational Bachelor of Engineering,Bachelor Of Technology,Bachelor Of Science,Bachelor Of Commerce,Bachelor Of Comp. Applications Service Line Cloud & Infrastructure Services Responsibilities Test Automation frameworks : Selenium Web Driver ( for browser automation) Cucumber (for BDD ) Familiarity with TestNG Programming Languages : Java Javascript Version Control : Git Experience with Git platforms such as GitHub , GitLab CI/CD Tools : Jenkins or any other similar tool Familiarity with automating test pipelines Bug tracking : Jira Or ADO or any similar tool for tracking and management Others : Maven for Build Postman or any other API testing tool Knowledge of any database Preferred Skills: Technology-Automated Testing-Automated Testing - ALL-Cucumber Technology-Java-Core Java Technology-Java-Java Build Frameworks-Maven Technology-DevOps-Continuous integration - Java-Jenkins Technology-Agile Management-Agile Management Tools-JIRA Technology-UI & Markup Language-Javascript 3D Library

automation , java , bdd , cucumber , selenium ,api rest assured

5+ yrs of Exp in Selenium web driver, Java, API Automation, Rest Assured. Proficiency in automation testing tools such as Selenium WebDriver, WebdriverIO, Cypress, or Equivalent. Experience with TDD/BDD frameworks such as Mocha or equivalent. Required Candidate profile Exp with version control systems like Git Exp with CI/CD tools like Jenkins, or AWS CodePipeline etc and Kafka consumer/producer testing Exposure to performance testing tools such as JMeter or Gatling

Overview Role:-QA Automation-Sr Analyst Skiils:-Python, Selenium, CI/CD Pipeline & Jira Location-Bangalore/Hyderabad & Chennai Work Model-Hybrid Annalect is currently seeking an Automation QA to join our dynamic and Innovative Technology team. As an Automation QA, you will be a key contributor to our software development and quality assurance efforts, specializing in the design, development, and execution of automated test scripts. This role requires a skilled professional with a strong background in software testing, automation technologies, and a commitment to ensuring the delivery of high-quality software solutions. This role provides an exciting opportunity for a skilled Software Testing Automation Analyst to contribute to the delivery of high-quality software solutions. The successful candidate will play a crucial role in optimizing testing processes, implementing automation solutions, ensuring software reliability, and supporting the overall quality assurance strategy of the organization. Responsibilities Ability to independently develop and execute automation scripts using Selenium Python Executes automated test scripts and report defects, ensuring that the product meets quality standards and adheres to defined requirements Collaborates with the QA team and other stakeholders to create detailed, comprehensive test plans that align with project goals and objectives Setup automation testing standards & help to build fully automated testing pipeline Design and Develop QA automation framework design, development, execution, and maintenance Sets up and maintains test environments, including configuring hardware, software, and test data as needed for test execution. Create, enhance, debug, Maintain and execute automated test suites across test environments and share automation test reporting specifying quality risks Conducts performance and load testing to identify bottlenecks and areas for optimization. Expertise in Selenium built automation framework like pytest from scratch to aid with regression and other repeatable tests. Identify and leverage tools for automated solutions best suited for testing needs Cross-browser testing and Parallel execution of Test cases Qualifications Required Skills: 3-5 years of experience in automation testing Testing web-applications using Selenium WebDriver Expertise in Python coding skills Experience in testing framework like Pytest and Robot Strong debugging and troubleshooting skills Knowledge of Jenkins CI/CD, Bamboo/Team city, GitHub, bit bucket or similar tool Knowledge of API testing /API Automation Knowledge of test management tool Jira Experience of working in Agile Testing Methodology. Knowledge in POSTMAN for API testing Good understanding in cloud as AWS or GCP

Overview Job Title: Analyst Automation QA Skills:-Python Programming, Selenium web driver, Automation testing, Pytest framework, ABI Testing & CI/CD Tools Location: Bangalore/Hyderbad/chennai Position: Full-time Position Overview Annalect is currently seeking an Automation QA to join our dynamic and Innovative Technology team. As an Automation QA, you will be a key contributor to our software development and quality assurance efforts, specializing in the design, development, and execution of automated test scripts. This role requires a skilled professional with a strong background in software testing, automation technologies, and a commitment to ensuring the delivery of high-quality software solutions. This role provides an exciting opportunity for a skilled Software Testing Automation Analyst to contribute to the delivery of high-quality software solutions. The successful candidate will play a crucial role in optimizing testing processes, implementing automation solutions, ensuring software reliability, and supporting the overall quality assurance strategy of the organization. Responsibilities Key Responsibilities: Design and execute automated test scripts for web applications using Selenium WebDriver and Python. Develop and maintain test frameworks like Pytest or Robot Framework. Perform API testing and automation using tools like POSTMAN. Work with CI/CD tools such as Jenkins, Bamboo, or TeamCity. Use GitHub or Bitbucket for version control. Collaborate with developers and QA team members in an Agile environment. Log and manage defects using JIRA and ensure timely resolution. Troubleshoot issues and perform root cause analysis efficiently. Understand and support cloud platforms like AWS or Google Cloud (GCP). Qualifications Required Skills: 3–5 years of experience in automation testing. Strong Python programming skills. Hands-on experience with Selenium WebDriver. Experience with test automation frameworks (Pytest, Robot). Solid knowledge of API testing and automation

The Opportunity " We are looking for a director to establish and lead our Responsible AI Governance program, responsible for shaping and implementing global compliance practices. The ideal candidate will possess the ability to translate complex regulations into actionable, auditable processes and demonstrate strong technical curiosity to stay ahead of rapidly evolving technologies and regulatory landscapes. At FICO, we prioritize staff development, training, and career progressionoffering opportunities to engage with leading AI technologies and innovative solutions at the forefront of the industry . " Data Protection Officer-Vice President What Youll Contribute Establish, maintain, and evolve FICOs Responsible AI governance policies and internal assurance practices, including inventory and classification of AI/ML systems against EU AI Act. Translate evolving regulatory requirements (e.g., EU AI Act, NIST AI RMF, ISO 42001, GDPR) into internal compliance standards and processes. Partner with the Privacy, Security, and platform teams to ensure governance principles are embedded in technical and operational systems. Work with Legal, Data Privacy, Security, and Compliance teams to align on enterprise-wide AI risk mitigation strategies. Coordinate with business units to ensure governance practices scale across diverse use cases and markets. Inspire internal teams to adopt governance practices by positioning them as strategic assets for trustworthy AI. Support the Data Protection Officer in managing the Responsible AI Governance Program, including resource planning, reporting, and talent development. Collaborate on the design and delivery of AI governance literacy and training programs for technical and non-technical audiences. Create and communicate project plans for compliance. Track/report project-level tasks and timelines. Implement mechanisms to track adherence to AI governance and generate reports for leadership. What Were Seeking 15 + years of experience in software quality engineering with at least 3 years in technical leadership role. Demonstrated success designing and scaling governance programs across enterprise organizations. Familiarity with legal frameworks governing AI, data privacy, and emerging tech (e.g., EU AI Act, GDPR, ISO, NIST). Compliance, project management experience. AI, data privacy, or governance certifications (e.g., AIGP, CIPP, CIPM) are a plus. Ability to bridge technical and non-technical domains, translating policies into actionable practices. Experience with risk assessments, compliance reviews, and regulatory readiness processes. Excellent stakeholder engagement, communication, and change management skills. Familiarity with AI/ML concepts or willingness to learn. Our Offer to You High performance culture promoting recognition, rewards and professional development. An inclusive culture strongly reflecting our core valuesAct Like an Owner, Delight Our Customers and Earn the Respect of Others. Competitive base salary coupled with attractive role-specific incentive plan. Comprehensive benefits program. An engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie. Why Make a Move to FICO At FICO, you can develop your career with a leading organization in one of the fastest-growing fields in technology today Big Data analytics. Youll play a part in our commitment to help businesses use data to improve every choice they make, using advances in artificial intelligence, machine learning, optimization, and much more. FICO makes a real difference in the way businesses operate worldwide Credit Scoring FICO Scores are used by 90 of the top 100 US lenders. Fraud Detection and Security 4 billion payment cards globally are protected by FICO fraud systems. Lending 3/4 of US mortgages are approved using the FICO Score. Learn more about how you can fulfil your potential at

5+ years of experience working as a QA Engineer or in a similar capacity Excellentexperience in Python automation scripting. Expert inautomation testing, creating end to end use cases. Job Description - Grade Specific Knowledge of QA methodologies, tools, and techniques Knowledge of DevOps principals Experience working in an Agile environment

Hands-on experience with Selenium WebDriver. Experience testing RESTful services in NodeJS. Must be able to write test scripts in basic Java and handle manual testing as required. Prior experience in DB testing , API testing (Postman, REST Assured). Required Candidate profile 3+ years of experience in Manual + Automation. Solid understanding of QA methodologies, including Agile. Proficiency in Java, JavaScript, or Python. Strong grasp of algorithms, and data structures.

Diverse Lynx is looking for Automation Test Engineer to join our dynamic team and embark on a rewarding career journey Meeting with the product design team to determine product testing parameters. Writing test plans and creating test cases for the product. Conducting quality assurance and designing performance tests using the new testing procedures. Troubleshooting any errors and streamlining the testing procedures. Writing up the final QA and test procedures for the quality technicians. Training the quality assurance staff and providing technical support when needed. Ensuring all tests and procedures meet company and industry standards. Preparing test reports for management

Total Yrs. of Experience* 6+ Detailed JD *(Roles and Responsibilities) Playwright/Selenium with C# ; Strong C# knowledge Mandatory skills* Playwright/Selenium with C# ; Strong C# knowledge Desired skills* Selenium with Java

Sr Test Engg - Number of Openings* 1 Relevant Years of Experience 8-10 yrs Total Yrs. of Experience* 8-10yrs Detailed JD *(Roles and Responsibilities) Salesforce and automation testers Domain* Telecom Desired skills Salesforce and automation Testing Mandatory skills Salesforce and automation Testing Work Location Bangalore or Hyderabad Is there any working in shifts from standard Daylight (to avoid confusions post onboarding) * 2 nd Shift Location- Bangalore, Hyderabad Yrs of Exp-7+Yrs

Job Opportunity: Salesforce Automation Testing Bangalore (Onsite) Experience: 3 to 12 Years Location: Bangalore (Onsite) Job Type: Permanent Job Description: We are hiring Salesforce Automation Testing professionals for a permanent opportunity with our client in Bangalore . The ideal candidate should have solid experience in automation testing within the Salesforce ecosystem and be available for face-to-face interviews at the Bangalore location. Key Requirements: 312 years of experience in Salesforce Automation Testing Hands-on experience with automation frameworks and testing tools specific to Salesforce Proficiency in UI, API, and integration testing Familiarity with Salesforce Lightning and related testing strategies Strong skills in debugging, problem-solving , and communication Location & Interview Mode: Location: Bangalore (Onsite) Interview Mode: Face-to-Face only (No virtual interviews) Notice Period: Immediate to 30 Days (including serving notice) Apply Now: Send your updated resume to devyani.jadhav@alikethoughts.comRole & responsibilities Contact no - 9022940994 Preferred candidate profile

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: STAF Test Automation Framework. Experience5-8 Years.