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NTT DATA
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Security Managed Services Engineer (L2)

Security Managed Services Engineer (L2)

NTT DATA

2 - 6 years

0 Lacs

chennai tamil nadu

Posted:1 week ago| Platform: Shine logo

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Skills Required

proactive monitoring sla management root cause analysis client communication change management automation troubleshooting disaster recovery security managed services incident resolution itil processes

Work Mode

On-site

Job Type

Full Time

Job Description

As a Security Managed Services Engineer (L2) at NTT DATA, you will be responsible for delivering a managed service to clients to ensure the continuous operation of their Security Infrastructures and systems. Your role involves proactively monitoring, investigating, and resolving technical incidents and problems to restore service to clients, all while maintaining service level agreements (SLAs). You will primarily focus on second-line support for incidents and requests of medium complexity and may also contribute to project work when required. Your key roles and responsibilities will include: - Monitoring work queues and resolving incidents/requests within agreed SLAs - Updating tickets with resolution tasks and capturing all relevant information for immediate resolution - Providing second-level support, identifying root causes, and communicating with other teams and clients for support extension - Executing changes with risk identification and mitigation plans, following the shift handover process, and escalating tickets when necessary - Collaborating with automation teams for task optimization and working across various resolver groups - Providing assistance to L1 Security Engineers, managing client escalations, and contributing to change management processes - Planning and executing maintenance activities, auditing incident and request tickets for quality, and producing trend analysis reports for automation tasks - Implementing Disaster Recovery functions and tests as required Your knowledge, skills, and attributes should include the ability to communicate across diverse cultures, plan activities effectively, maintain a positive outlook, work well under pressure, and apply active listening techniques. You should also prioritize client needs, adapt to changing circumstances, and deliver positive client experiences consistently. In terms of academic qualifications and certifications, a Bachelor's degree in IT/Computing or equivalent work experience is required. Certifications relevant to supported services, with a focus on CCNA certification and additional certifications like CCNP in Security or PCNSE, are advantageous. The ideal candidate will have a moderate level of experience in managed services handling Security Infrastructure, familiarity with ticketing tools like ServiceNow, working knowledge of ITIL processes, and experience collaborating with vendors and third parties. This role is based on-site and offers equal opportunities for all applicants.,

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Security Managed Services Engineer (L2)