21 Sdp Jobs

- Develop, implement, and maintain VoIP solutions using FreeSwitch and Asterisk. - Integrate VoIP systems with existing applications and infrastructure. - Troubleshoot and resolve issues related to VoIP systems and protocols. - Collaborate with cross-functional teams to design and implement new features and enhancements. - Stay updated with emerging technologies and industry trends in VoIP.

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completedMandatory Skills: Procurement(RTP). Experience1-3 Years.

Job Summary Person at this position owns delivery of project(s) to customer(s) ensuring estimated/plan timeline and quality requirements are met. Person leads projects which are of significant organisational profile and makes trade-off decisions to deliver solutions that both meet customer's technical requirements and timelines. Person at this position should be able to ensure high and effective customer engagement level. Roles & Responsibilities Responsible for project initiation and planning, project monitoring and control, process adherence and improvements and quality assurance. Responsible for timely and qualitative delivery of projects as per the estimate/ plan while continously working towards improving the delivery performance of the projects. Responsible for Risk Management Risk mitigation and constant identification of new risks & planning of mitigation for them. Responsible for staffing the project team with employees having the right profile as per the requirement of the project. Responsible for creating and implementing effective customer engagement process and effective escalation management process. Responsible for providing inputs on project plan, effort estimation, project risks, technology selections and quality requirements. Responsible for creating project ramp down risk mitigation plan. Responsible for ensuring compliance to organizational processes such as Goal setting, assessment, feedback and development plans for team members. Responsible for addressing team's and employee's issues and concerns. Expected to mentor and plan trainings for employee's capability development. Education and Experience Required Engineering graduate, MCA, etc Experience ; 8 years Competencies Description Project management in TnM/RA/FPP/Licensing mode.Overall customer management, revenue/margin control and tracking, people management, process implementation, third party handling, Risk and dependency management, cost and schedule management. Platforms- NA Technology Standard- PMP Tools- NA Languages- MS Project, SDP Specialization- SCRUM MASTER

Job Area: Interns Group, Interns Group > Interim Engineering Intern - SW Qualcomm Overview: Qualcomm is a company of inventors that unlocked 5G ushering in an age of rapid acceleration in connectivity and new possibilities that will transform industries, create jobs, and enrich lives. But this is just the beginning. It takes inventive minds with diverse skills, backgrounds, and cultures to transform 5Gs potential into world-changing technologies and products. This is the Invention Age - and this is where you come in. General Summary: Job Area :Engineering - Software Job Location Hyderabad / Bangalore / Chennai / Noida As a software engineer, you will design, develop Software for Qualcomm’s mobile chipsets which are based on cutting edge technology. Qualcomm is looking for energetic, creative and self-driven engineer to work in Multimedia Technologies such as Audio and Video codecs, Image Processing, Wireless Modem Technologies, such as 4G, WiFi, Bluetooth, Self-Organizing Networks. Platform Level SW, such as, Linux, Android, Windows, Board Support Packages. IOT Technologies, for Connected Cameras, Smart Assistants, Drones, Virtual Reality, Augmented Reality. Campus Grads will be working on following areas: Development of real-time embedded software and device drivers Mobile SW development for Windows Mobile, Android or Linux Good understanding of OS concepts, Data structures, etc C/C++ and object oriented design Wireless network standards such as CDMA/GSM/UMTS/LTE Linux/UNIX, Linux Drivers, Linux Kernel Development Protocols such TCP/UDP/IP/SIP/RTP etc Multimedia technologies including Audio, Video, Imaging Excellent analytical and problem solving skills Ability to collaborate and work in teams. Good verbal and written communication skill Opportunities include SW development for Android, Window Mobile based Embedded Platforms Multimedia software stack, firmware and driver Development Wireless Modem and connectivity Software and Firmware Development Communication protocol stack Software Development Kernel, BSP and Device Driver Development Application SW and UI development. SW Architecture for embedded devices based on Android, Windows. Design and development based on Object oriented programming. EducationMasters, BachelorsComputer Science Engineering, Communication Engineering, ECE, Applicants Qualcomm is an equal opportunity employer. If you are an individual with a disability and need an accommodation during the application/hiring process, rest assured that Qualcomm is committed to providing an accessible process. You may e-mail myhr.support@qualcomm.com or call Qualcomm's toll-free number found here . Upon request, Qualcomm will provide reasonable accommodations to support individuals with disabilities to be able participate in the hiring process. Qualcomm is also committed to making our workplace accessible for individuals with disabilities. Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law. To all Staffing and Recruiting Agencies: Please do not forward resumes to our jobs alias, Qualcomm employees or any other company location. Qualcomm is not responsible for any fees related to unsolicited resumes/applications. If you would like more information about this role, please contact Qualcomm Careers.

Roles & Responsibilities Responsible for project initiation and planning, project monitoring and control, process adherence and improvements and quality assurance. Responsible for timely and qualitative delivery of projects as per the estimate/ plan while continously working towards improving the delivery performance of the projects. Responsible for Risk Management Risk mitigation and constant identification of new risks & planning of mitigation for them. Responsible for staffing the project team with employees having the right profile as per the requirement of the project. Responsible for creating and implementing effective customer engagement process and effective escalation management process. Responsible for providing inputs on project plan, effort estimation, project risks, technology selections and quality requirements. Responsible for creating project ramp down risk mitigation plan. Responsible for ensuring compliance to organizational processes such as Goal setting, assessment, feedback and development plans for team members. Responsible for addressing team's and employee's issues and concerns. Expected to mentor and plan trainings for employee's capability development. Education and Experience Required Engineering graduate, MCA, etc Competencies Description Project management in TnM/RA/FPP/Licensing mode.Overall customer management, revenue/margin control and tracking, people management, process implementation, third party handling, Risk and dependency management, cost and schedule management. Technology Standard- PMP Tools- NA Languages- MS Project, SDP Specialization- SCRUM MASTER

Tools and Frameworks(T&F) team is a unit working under the Core Banking Build Department. - The Build team is responsible for the development of Atlas2 CIB applications that are deployed across sites. - The responsibility of T&F is to provide the build team with o Up to date technical stack covering all assets used by Core Banking o the environments (with different technologies) to develop, test & deliver the Atlas2 product to different sites. o The frameworks used for Java & Angular developments o The CI/CD Pipelines o Internal Tools So, T&F is a transversal team in charge of servers, environments, defining their technical stacks, fully responsible for CI-CD platform across technologies from Java to Cobol to IBM SDP, provides technical support & studies on different technologies to the needs of build team. T&F also owns many applications as GDI, PCK-B/M /Viewer, Env-viewer, Polaris, BCTT. The current role will be part of Unix & PCK Poles under T&F team Responsibilities Direct Responsibilities In the scope of all Unix/Linux actions for Atlas2: Develop, test, and maintain Linux shell scripts to automate processes. Technical Support, ttroubleshoot & resolve issues related to shell scripts & Linux-based systems. Ability to work independently and manage multiple tasks effectively. Ability to create/maintain tools via scripts or via automation to facilitate the different inputs that are necessary for development of atlas application. Should be able to handle different type of requests from build team and provide solution. Should work closely with SDP Admin & be a backup of SDP admin activities. Contributing Responsibilities Should learn, work across technologies (Linux, SDP, Unikix, Autosys, Jenkins, Ansible, Oracle) & across number of atlas tools (PCK, listGDI, mporacle, ) within different teams in T&F team & should ensure to act as a backup of other resources within ISPL team. Technical & Behavioral Competencies Minimum 5+ years of experience in Unix/Linux Operating System Extensive Knowledge in shell scripting (ksh/bash). Knowledge in Unix/Linux, SSL, AWK, Sed, Python, Perl, Linux Admin. Knowledge in Unikix, MFSort/Syncsort, Autosys will be an added advantage. Knowledge of Atlas2 & usage on BNPP IV2 Marketplace will be an added advantage. Specific Qualifications (if required) Skills Referential Behavioural Skills : (Please select up to 4 skills) Ability to deliver / Results driven Client focused Ability to collaborate / Teamwork Attention to detail / rigor Transversal Skills: (Please select up to 5 skills) Analytical Ability Ability to develop and adapt a process Ability to develop others & improve their skills Ability to anticipate business / strategic evolution Ability to set up relevant performance indicators Education Level: Bachelor Degree or equivalent Experience Level At least 5 years

Atlas2 is core-banking system. We support for 9 regions of APAC, NAR and European countries and system operates on EOD/EOM batch processing on data from its petals system. It is interfaced with infocenter which is used for reporting Job Title: Database Analyst + SDP Admin Date: 9-Apr-25 Department: Global Banking Location: Business Line / Function: Core Banking Reports to: (Direct) Grade: (if applicable) (Functional) Number of Direct Reports: Directorship / Registration: NA Position Purpose Tools and Frameworks(T&F) team is a unit working under the Core Banking Build Department. - The Build team is responsible for the development of Atlas2 CIB applications that are deployed across sites. - The responsibility of T&F is to provide the build team with o Up to date technical stack covering all assets used by Core Banking o the environments (with different technologies) to develop, test & deliver the Atlas2 product to different sites. o The frameworks used for Java & Angular developments o The CI/CD Pipelines o Internal Tools So, T&F is a transversal team in charge of servers, environments, defining their technical stacks, fully responsible for CI-CD platform across technologies from Java to Cobol to IBM SDP, provides technical support & studies on different technologies to the needs of build team. T&F also owns many applications as GDI, PCK-B/M /Viewer, Env-viewer, Polaris, BCTT. The current role will be part of Unix Pole under T&F team focusing on DB tasks but also as SDP Admin Responsibilities Direct Responsibilities In the scope of all Database related actions& SDP application for Atlas2: Maintaining databases, writing complex SQL queries for data retrieval & manipulation. Installation & Administration of IBM SDP application (Thick/Web Client, Manager). Ability to develop Cobol programs. Technical Support, Troubleshooting & resolving database/SDP-related issues. Ability to create/maintain tools via scripts or via automation to facilitate the different inputs that are necessary for development of atlas application. Should be able to handle different type of requests from build team and provide solution. Contributing Responsibilities Should learn, work across technologies (Linux, SDP, Unikix, Autosys, Jenkins, Ansible, Oracle) & across number of atlas tools (PCK, listGDI, mporacle, )with the different resources in T&F team & should ensure to act as a backup of other resources within ISPL team. Technical & Behavioral Competencies Minimum 2+ years of experience in Oracle database & of 1+ years as IBM SDP Admin. Good knowledge in SQL/PLSQL, DB Tools (export/import/sqlloader). Good knowledge on shell scripting (ksh/bash). Knowledge on Business Intelligence 4.x platform will be an added advantage. Knowledge of Atlas2 & usage on BNPP IV2 Marketplace will be an added advantage Specific Qualifications (if required) Skills Referential Behavioural Skills(Please select up to 4 skills) Ability to deliver / Results driven Client focused Ability to collaborate / Teamwork Attention to detail / rigor Transversal Skills: (Please select up to 5 skills)Analytical AbilityAbility to develop and adapt a processAbility to develop others & improve their skillsAbility to anticipate business / strategic evolutionAbility to set up relevant performance indicatorsEducation Level:Bachelor Degree or equivalentExperience LevelAt least 3 years

Role: Sr. MDM Developer Work Location: Hyderabad (Hybrid) Experience: 6+ years Contract duration: 12 months Job Description : IBM Infosphere MDM Developer with a strong background in Java development. This role is responsible for designing, developing, and maintaining Master Data Management solutions using IBM MDM (Standard or Advanced Edition), and integrating them with enterprise systems through custom Java components and APIs. Responsibilities: Design and implement MDM solutions using IBM Infosphere MDM (v11.x or higher). Develop custom business rules, extensions, and services using Java and IBM MDM APIs. Configure and enhance MDM services like party/consumer/member model, suspect duplicate processing, match & merge, etc. Develop integration components using REST/SOAP web services and message queues (e.g., MQ). Collaborate with data architects, business analysts, and downstream system teams to define data flows and mappings. Create and maintain MDM batch jobs, data stewardship workflows, and data quality processes. Troubleshoot and optimize performance of MDM transactions and database operations. Participate in code reviews, CI/CD pipeline implementation, and DevOps practices. Provide documentation, knowledge transfer, and support for production deployments. Required Skills & Qualifications: 4+ years of experience with IBM Infosphere MDM (Standard/Advanced Edition). 2+ years of hands-on experience with Java/J2EE development. Strong understanding of MDM data models : Party, Product, Account, etc. Experience with MDM Workbench , MDM Web Services , and Suspect Duplicate Processing (SDP) . Proficient in RESTful API development and integration using Java frameworks (Spring Boot preferred). Familiarity with DB2, Oracle, or other relational databases . Experience with data quality tools , data governance , and data stewardship processes . Experience with Agile methodology and version control tools like Git. Share Your CV at: Careers@rwavesoftech.com

Wipro Limited (NYSEWIT, BSE507685, NSEWIPRO) is a leading technology services and consulting company focused on building innovative solutions that address clients’ most complex digital transformation needs. Leveraging our holistic portfolio of capabilities in consulting, design, engineering, and operations, we help clients realize their boldest ambitions and build future-ready, sustainable businesses. With over 230,000 employees and business partners across 65 countries, we deliver on the promise of helping our customers, colleagues, and communities thrive in an ever-changing world. For additional information, visit us at www.wipro.com. About The Role Role Purpose The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction ? Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner ? Deliver NoPerformance ParameterMeasure1. 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails ? ? Mandatory Skills: EMM Intune. Experience3-5 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

As Technical Solution Manager, you will bridge customer dreams and Nokias technology. You will provide world-class support for internal and external customers, shaping high-level architectures, delivering optimized solutions, and ensuring excellence in offering materials like Statements of Compliance, configurations, pricing, and solution descriptions. Your expertise in 4G/5G Core Solutions, Vo5G, VoNR, VoLTE, and a deep understanding of cloud technologies (Kubernetes, Containers, Public Cloud, Data Center Design) will empower you to create future-ready CSP solutions. Youll collaborate with global teams, synchronize technical requirements, lead RFX responses, and continuously drive knowledge sharing across the organization. You have: Bachelors, Masters, or equivalent degree in Engineering or related field, with 915 years of relevant experience in the Telecom field Expertise in 4G and 5G Core Network solutions, with deep knowledge of 3GPP and IETF specifications Proven experience with end-to-end Vo5G, VoNR, and VoLTE deployments, including components such as HSS, HLR, EIR, MNP, DRA, AAA, MME, AMF, SMF, PGW, SCP, BSF, and PCRF Hands-on experience as a system integrator with subject matter expertise in CSCF, TAS, SBC, MRF, ENUM, and OpenShift platform Strong grasp of communication protocols such as SIP, Diameter, and HTTP/2.0 It would be nice if you also had: In-depth understanding of cloud technologies, including Kubernetes, containers, orchestration, public cloud infrastructure, and data center design Certification in OpenShift, AWS, and GCP Provide presales support for internal and external Nokia customers, ensuring high-quality engagement and delivery. Contribute to solution development by preparing offer materials such as Statements of Compliance, configurations, pricing, and solution descriptions. Design high-level architecture and product alignment to best fit customer requirements and proposed solutions. Recommend optimized technical solutions based on an in-depth understanding of customer needs and industry standards. Maintain a strong grasp of telecom operators and the broader telecom market landscape. Collaborate effectively with global teams and stakeholders, demonstrating strong communication and networking skills. Participate in RFX processes, including BoQ, TSD creation, quality reviews, and feature requirement discussions with product and market experts. Support cross-functional alignment on technical solutions, contribute to traffic profiling, and finalize CNF/VNF sheets across involved products.

As a Fault Management Engineer at Nokia, you will play a crucial role in end-to-end fault incident management, ensuring rapid resolution that meets SLA and OLA requirements. You will work closely with cross-functional teams, including project teams for network design reviews and integration activities, to troubleshoot complex network incidents and ensure seamless service for our customers. The work environment is dynamic and fast-paced, fostering innovation and continuous improvement. You have: 6-10 years of experience in International Roaming Solution. Expertise in fault management and incident problem resolution. Proficient in GSM, GPRS, CAMEL (prepaid) testing and troubleshooting. Knowledge of call-related messages (ISUP, SIP), routing, E2E 3G/LTE/5G message flows and PDP troubleshooting. It would be nice if you also had: Experience with IPX and GRX networks. Familiarity with MME- SGSN roaming configuration and knowledge of APN resolution concepts. Working experience with SCCP and MTP migration processes. Fault management/configuration of Internal Roaming Network and Coordination with Project teams for HLD/LLD/TOL/Design reviews. Handle the Trouble shooting ticket or Change Request within SLA. MOP/WI preparation for the activities and new learnings. Prepare, implement and verify the configuration and integration of a Node / System. Coordinating with care team for finding and analyzing the RCAs. Guiding team members to execute complex & critical configuration changes. Tracking of issues related to tools and timely escalation as per pre-defined matrix. Attending governance call with region and internal teams. Also responsible for analyzing and implementation of feedback from customers.

As a Senior Solution Specialist, you will bridge customer dreams and Nokias technology. You will provide world-class support for internal and external customers, shaping high-level architectures, delivering optimized solutions, and ensuring excellence in offering materials like Statements of Compliance, configurations, pricing, and solution descriptions. Your expertise in 4G/5G Core Solutions, Vo5G, VoNR, VoLTE, and a deep understanding of cloud technologies (Kubernetes, Containers, Public Cloud, Data Center Design) will empower you to create future-ready CSP solutions. Youll collaborate with global teams, synchronize technical requirements, lead RFX responses, and continuously drive knowledge sharing across the organization. You have: Bachelors, Masters, or equivalent degree in Engineering or related field, with 7-13 years of relevant experience in the Packet core area Expertise in 4G and 5G Core Network solutions, with deep knowledge of 3GPP and IETF specifications Proven experience with end-to-end Vo5G, VoNR, and VoLTE deployments, including components such as HSS, HLR, EIR, MNP, DRA, AAA, MME , AMF , SMF , PGW , SCP, BSF, and PCRF Hands-on experience as a system integrator with subject matter expertise in CSCF, TAS, SBC, MRF, ENUM, and OpenShift platform Strong grasp of communication protocols such as SIP, Diameter, and HTTP/2.0 It would be nice if you also had: In-depth understanding of cloud technologies, including Kubernetes, containers, orchestration, public cloud infrastructure, and data center design Certification in OpenShift, AWS, and GCP Provide presales support for internal and external Nokia customers, ensuring high-quality engagement and delivery. Contribute to solution development by preparing offer materials such as Statements of Compliance, configurations, pricing, and solution descriptions. Design high-level architecture and product alignment to best fit customer requirements and proposed solutions. Recommend optimized technical solutions based on an in-depth understanding of customer needs and industry standards. Maintain a strong grasp of telecom operators and the broader telecom market landscape. Collaborate effectively with global teams and stakeholders, demonstrating strong communication and networking skills. Participate in RFX processes, including BoQ, TSD creation, quality reviews, and feature requirement discussions with product and market experts. Support cross-functional alignment on technical solutions, contribute to traffic profiling, and finalize CNF/VNF sheets across involved products.

This role involves the development and application of engineering practice and knowledge in designing, managing and improving the processes for Industrial operations, including procurement, supply chain and facilities engineering and maintenance of the facilities. Project and change management of industrial transformations are also included in this role. - Grade Specific Focus on Industrial Operations Engineering. Develops competency in own area of expertise. Shares expertise and provides guidance and support to others. Interprets clients needs. Completes own role independently or with minimum supervision. Identifies problems and relevant issues in straight forward situations and generates solutions. Contributes in teamwork and interacts with customers. Skills (competencies)

- Grade Specific Skills (competencies) Accountability Active Listening Adaptability Analytical Thinking Business Acumen Business Partnering Business Transformation Change Management Coaching Confidentiality Collaboration Commercial Management Complex Engagement Management Contract Management Crisis Management Critical Thinking Cultural Awareness Customer Centricity Data-Driven Decision-Making e-Great e-KPI e-MMX e-Monitoring Emotional Intelligence e-skills Estimating Executive Presence Financial Analysis Financial Control Financial Reporting Influencing Lean Portfolio Management Managing Difficult Conversations Microsoft Project Negotiation Problem Solving Project Financial Planning Project Governance Project Management Project Planning Qwiz Relationship-Building Risk Assessment Risk Management Scope Management Scrum Stakeholder Management STAR Storytelling Strategic Thinking Teamwork Time Management Unified Project Management (UPM) Unified Service Management (USM) Verbal Communication Written Communication Agile (Software Development Framework) Delegation UPM (Methodology) USM (Methodology)

Role Purpose The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1. 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: EMM Intune. Experience3-5 Years.

About The Role Role Purpose The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction ? Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner ? Deliver NoPerformance ParameterMeasure1. 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails ? ? Mandatory Skills: EMM Intune. Experience3-5 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

About The Role Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. ? Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements ? Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs ? Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks ? Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completedMandatory Skills: Procurement(RTP). Experience1-3 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

About The Role Role Purpose The purpose of the role is to resolve, maintain and manage client’s software/ hardware/ network based on the service requests raised from the end-user as per the defined SLA’s ensuring client satisfaction ? Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of client’s network/ server/ system/ storage/ platform/ infrastructure and other equipment’s to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner ? Deliver NoPerformance ParameterMeasure1. 100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails ? ? Mandatory Skills: EMM Intune. Experience3-5 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

About The Role Project Managers are responsible for overseeing the project/engagement/activity on a daily basis and are responsible for delivering high-quality results within the identified objectives and constraints, ensuring the effective use of the allocated resources. They are responsible for risk and issue management, project communication and stakeholder management. Project managers perform the activities of planning, organising, securing, monitoring and managing the resources and work necessary to deliver specific project goals and objectives in an effective and efficient way. About The Role - Grade Specific Senior Project Manager - Responsible for leading either a large project or a definable segment of a very large and complex project. Clients may be external or internal. PM are responsible for the translation of the client's complex business requirements into formal agreements. For these, PM establish specific solutions, applications or processes which ultimately culminate in customer acceptance of the results. This includes working with client team members and executives to identify business requirements and subsequently working with, and leading others, in the initiating, planning, controlling, executing and closing the client's solution. PM are responsible for a wide range of process activities beginning with the request for proposal through development, and final delivery. Skills (competencies) Accountability Active Listening Adaptability Analytical Thinking Business Acumen Business Partnering Business Transformation Change Management Coaching Confidentiality Collaboration Commercial Management Complex Engagement Management Contract Management Crisis Management Critical Thinking Cultural Awareness Customer Centricity Data-Driven Decision-Making e-Great e-KPI e-MMX e-Monitoring Emotional Intelligence e-skills Estimating Executive Presence Financial Analysis Financial Control Financial Reporting Influencing Lean Portfolio Management Managing Difficult Conversations Microsoft Project Negotiation Problem Solving Project Financial Planning Project Governance Project Management Project Planning Qwiz Relationship-Building Risk Assessment Risk Management Scope Management Scrum Stakeholder Management STAR Storytelling Strategic Thinking Teamwork Time Management Unified Project Management (UPM) Unified Service Management (USM) Verbal Communication Written Communication Agile (Software Development Framework) Delegation UPM (Methodology) USM (Methodology)

8+ yrs exp in design and development of Voice Services across NB-IOT. Exp in SIP/SDP, VOIP , VoIMS, IMS network and server skills. Any lang exp .Exp in product devlop- Available for F2F round (Tin Factory), Bangalore. Ready to work in Start up

Work Location Delhi, Mumbai, Bengaluru | Years of experience 3 + years | Entity India Business | Level :11 -Analyst Key responsibilities Drive client value creation"""""""""""""""""""""""""""""""""""""""""""""""""""""""" Understand the client's business, priorities and leadership agenda Co-create with the client, articulate transformation and drive innovation agenda for the client Align the right teams or capabilities to enable (sell and deliver) successful transformation/innovation agenda Build long-standing, trust-based relationships Establish self as a trusted advisor with the client C-suite through an in-depth understanding of the client as well as industry Build networks at Accenture to be able to bring the best of Accenture to the client Grow the business/account Help originate deals based on defined commercial pathways; drive innovative deal construct and solutioning to grow business Delivery ownership and excellence Qualifications Professional qualifications Rich experience in the Digital Commerce and Marketing wi th in-depth industry expertise including the industry /digital/technology trends. Demonstrate sustained client relations management experience at a C-suite level or operated at a senior management level in the industry role. Experience in consulting and account management experience; domestic consulting experience preferred. Experience of SDP in CNR sector Organizations is also preferred. Educational qualifications Master’s degree in business administration (MBA) or post graduate degree in management (PGDM) from premier institutes preferred What’s in-store for you? Learn and grow continuously Build new skills, grow existing skills, develop new areas of expertise within functional, technical or industry areas of the business with Accenture’s unmatched 24/7 expert-curated learning boards, webinars and classroom-style training programs Innovate Get access to resources that will allow you to leverage the latest technologies and bring innovation to life with the world’s most recognizable companies Thrive and advance Grow your career as far as your ambitions take you. Truly human Bring your whole self to a company that aims to be the most diverse in the world and delivers real-time performance feedback based on your strengths, not stats