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3.0 - 5.0 years
5 - 7 Lacs
Bengaluru
Work from Office
> Role Purpose The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction Do Ensure timely response of all the tickets raised by the client end user Service requests solutioning by maintaining quality parameters Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction Provide an acceptance and immediate resolution to the high priority tickets/ service Installing and configuring software/ hardware requirements based on service requests 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations Provide application/ user access as per client requirements and requests to ensure timely solutioning Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction Coordinate with on-site team for complex problem resolution and ensure timely client servicing Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner Deliver NoPerformance ParameterMeasure1.100% adherence to SLA/ timelines Multiple cases of red time Zero customer escalation Client appreciation emails Mandatory Skills: SAP HANA Cloud Integration. Experience: 3-5 Years.
Posted 3 weeks ago
2.0 - 4.0 years
4 - 6 Lacs
Hyderabad
Work from Office
The Digital :SAP HANA Cloud Integration (HCI), Digital :SAP BASIS - HANA role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the Digital :SAP HANA Cloud Integration (HCI), Digital :SAP BASIS - HANA domain.
Posted 4 weeks ago
2.0 - 4.0 years
4 - 6 Lacs
Bengaluru
Work from Office
The Digital :SAP HANA Cloud Integration (HCI), Digital :SAP BASIS - HANA role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the Digital :SAP HANA Cloud Integration (HCI), Digital :SAP BASIS - HANA domain.
Posted 4 weeks ago
2.0 - 4.0 years
4 - 6 Lacs
Hyderabad
Work from Office
The Digital :SAP HANA Cloud Integration (HCI), Digital :SAP BASIS - HANA role involves working with relevant technologies, ensuring smooth operations, and contributing to business objectives. Responsibilities include analysis, development, implementation, and troubleshooting within the Digital :SAP HANA Cloud Integration (HCI), Digital :SAP BASIS - HANA domain.
Posted 4 weeks ago
3 - 6 years
10 - 15 Lacs
Bengaluru
Work from Office
Job TitleSenior Engineer (Automation Framework development) LocationBengaluru Work EmploymentFull time DepartmentWireless DomainSoftware Reporting toManager About Us Tejas Networks is a global broadband, optical and wireless networking company, with a focus on technology, innovation and R&D. We design and manufacture high-performance wireline and wireless networking products for telecommunications service providers, internet service providers, utilities, defence and government entities in over 75 countries. Tejas has an extensive portfolio of leading-edge telecom products for building end-to-end telecom networks based on the latest technologies and global standards with IPR ownership. We are a part of the Tata Group, with Panatone Finvest Ltd. (a subsidiary of Tata Sons Pvt. Ltd.) being the majority shareholder. Tejas has a rich portfolio of patents and has shipped more than 900,000 systems across the globe with an uptime of 99.999%. Our product portfolio encompasses wireless technologies (4G/5G based on 3GPP and O-RAN standards), fiber broadband (GPON/XGS-PON), carrier-grade optical transmission (DWDM/OTN), packet switching and routing (Ethernet, PTN, IP/MPLS) and Direct-to-Mobile and Satellite-IoT communication platforms. Our unified network management suite simplifies network deployments and service implementation across all our products with advanced capabilities for predictive fault detection and resolution. As an R&D-driven company, we recognize that human intelligence is a core asset that drives the organization’s long-term success. Over 60% of our employees are in R&D, we are reshaping telecom networks, one innovation at a time. Why join Tejas: We are on a journey to connect the world with some of the most innovative products and solutions in the wireless and wireline optical networking domains. Would you like to be part of this journey and do something truly meaningful? Challenge yourself by working in Tejas’ fast-paced, autonomous learning environment and see your output and contributions become a part of live products worldwide. At Tejas, you will have the unique opportunity to work with cutting-edge technologies, alongside some of the industry’s brightest minds. From 5G to DWDM/ OTN, Switching and Routing, we work on technologies and solutions that create a connected society. Our solutions power over 500 networks across 75+ countries worldwide, and we’re constantly pushing boundaries to achieve more. If you thrive on taking ownership, have a passion for learning and enjoy challenging the status quo, we want to hear from you! About the Team Our Team is Modern eNodeB (4G LTE Radio) or gNodeB (5G NR Radio) are key elements of mobile Telecom network. These radios are realized in different ways Standalone Radio , BBU (Base Band Unit) and RRH (Remote Radio Head), O-RAN CU (Central Unit) DU (Distributed Unit) and RU (Radio Unit). In deployments RU/RRH are deployed on top of the tower and BBU/CU-DU at bottom. The RU/RRH key functionality is to convert base band signals to RF and also amplify signal to higher power. Tejas Networks has invested in Wireless product development since 2012 with a vision to create globally deployable telecom RAN solutions. Several of the key components developed by the Wireless R&D team have been installed and commissioned across three continents. We are an active partner for 5G in the Indian Ecosystem and have significantly contributed to India’s standardization efforts in 3GPP, through TSDSI. The wireless team has over 100 patents. As part of the wireless team, you will work on developing products for next generation wireless systems. What you work: Responsible for design and development of Test Automation Tools for ORAN Compliant 5G/4G Radio Units. Must have ability to think outside the box, creating innovative solution for complex telecom radio management solutions. Working in building Test Automation Frameworks for variety of wireless products that are telecom grade developed, manufactured, and supplied to international customers by the company. Design and development of Backend application / Library & Scrips for instruments ( Keysight ORAN Studio, VIAVI DU Emulator, VSA, VSG, VNA etc) that are used for testing ORAN Compliant 5G Radio Unit & Distributed Unit. Build value added / differentiated Instrumentation Logic and Application for 5G Test cases. Design and build the Customized Test Automation Framework backend end solution. Lead team of 2-3 Members, build & nurture the test automation domain capabilities Mandatory Skill : Expertise in object-oriented programming and design patterns . Hands on experience in SCPI Commands based test scripts and instrumentation control/automation. A very good understanding of code versioning tools, such as {{Git / Mercurial / SVN}} Knowledge on ORAN Management Plane, CUS Plane. Good knowledge in RESTAPI, Northbound and Southbound interface definitions. Should have done documentation of design including Architecture, High Level Design, Low Level Design, Wireframe definition. Familiarity with Instrument testing frameworks (e.g Robo Framework), Proven experience in measuring and reporting. Desired Skills: Working knowledge in KeySight, VIAVI, TEKTRONICS, ANRITSU etc. Have experience using bug tracking applications such as JIRA Knowledge on wireless system (e.g. Base Station, CPE) and RF Knowledge on Telcom deployments and operations. Understanding of TCP/IP protocol, SNMP/MIB, ORAN-IETF NETCONF/YANG models, ORAN Interface. Preferred Qualifications Experience: 3-6 years’ experience in Automation framework Development with ORAN 5G. Education: B.E / BCA / M.S / M.Tech in Electronics Communication OR Instrumentation engineering discipline or equivalent Diversity and Inclusion Statement : Tejas Networks is an equal opportunity employer. We celebrate diversity and are committed to creating all inclusive environment for all employees. We welcome applicants of all backgrounds regardless of race color, religion, gender, sexual orientation, age or veteran status. Our goal is to build a workforce that reflects the diverse communities we serve and to ensure every employee feels valued and respected.
Posted 1 month ago
7 - 12 years
13 - 23 Lacs
Kolkata, Pune, Bengaluru
Hybrid
We have a drive on coming Saturday(26th Apr25) @ Bangalore, Pune and Kolkata location. Roles and Responsibilities Design, develop, and implement SAP Cloud Platform Integration (CPI) solutions to integrate various systems and applications. Collaborate with cross-functional teams to identify business requirements and design scalable integration architectures. Develop data services using SAP Data Services such as BTP, DCP, IDP, OData, REST, SOAP, XML etc. to enable seamless data exchange between systems. Implement SCPI (SAP Cloud Platform Integration) projects from end-to-end including configuration, testing, deployment and maintenance. Provide technical guidance on best practices for integrating complex enterprise-wide integrations.
Posted 1 month ago
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