SCM Executive

Job Title: SCM Executive Order to Receipt

Department:

Location:

Role Objective:

To manage the complete order lifecycle from order receipt to delivery confirmation, ensuring smooth communication, accurate processing, and timely updates to customers and internal teams.

Key Responsibilities:

1. Order Management

• Receive and review customer orders for accuracy and feasibility.
• Process orders into the system and ensure necessary approvals and confirmations.

2. Communication & Coordination

• Communicate order status updates to customers and relevant internal departments.
• Act as a bridge between customer service, production, and dispatch teams for smooth order execution.

3. Delivery Confirmation

• Track material dispatch and ensure receipt acknowledgment from customers.
• Resolve any delivery-related issues or escalations promptly.

4. Monthly Planning Coordination

• Collaborate with the production planning team to communicate urgent requirements and monthly dispatch schedules.
• Align order priorities with plant production capacity and customer deadlines.

Skills & Competencies:

• Strong communication and coordination skills.
• Basic knowledge of ERP/order management systems.
• Attention to detail and problem-solving approach.
• Customer-centric mindset with accountability for delivery performance.

Qualifications & Experience:

• Bachelors degree in Commerce, Business, Supply Chain, or relevant field.
• 13 years of experience in order processing, customer service, or supply chain coordination roles.