SAP CX Delivery Manager-Senior Manager

At EY, you have the opportunity to shape a career that is as unique as you are, with the global resources, support, inclusive environment, and technology to help you become the best version of yourself. Your individual voice and perspective are valued at EY, as we believe they can contribute to making EY even better. Join us to create an exceptional experience for yourself and to contribute to building a better working world for all. As a Delivery Executive in Global Managed Services at EY GDS, which is part of EY's global integrated service delivery center network, you will play a crucial role in a business segment that generates over $7 billion in revenue and serves major clients worldwide. Managed Services offers people-based, asset-based, and integrated solutions, leveraging deep sector and domain expertise to deliver enhanced value to clients. The ambition within Managed Services is to significantly increase success in the future. The Global Managed Services Delivery Executive oversees all engagements of a specific offering, focusing on end-to-end delivery encompassing technology, processes, and people. Your role involves collaborating with various engagement leaders to enhance performance, deliver results in alignment with cost baselines and EY's contractual obligations for Managed Services. Your responsibilities will include: - Leading the end-to-end delivery of the defined Managed Services offering to support growth plans - Enhancing brand reputation and extending market presence - Developing capabilities through people development, new hires, and service line alignment - Driving technology delivery globally for the offering - Coordinating with Site Leaders and Account Delivery Leaders for specific offerings - Ensuring accuracy of delivery across offerings and delivery centers - Managing cost of delivery for the respective offering - Providing deal support by managing due diligence visits and ensuring deliverability of scope and optimized supply chain - Being accountable for delivery transformation, continuous improvement, and SLAs for the specific offering To qualify for this role, you should have: - MBA or Master's Degree - Over 15 years of experience in Managed Services delivery of global operations - Expertise in Service Management, Tech Ops, Data Ops, and UAT capabilities - Experience in leading global transformation programs - Prior experience in building/transforming Managed Services operations - Domain expertise in the related field with experience in interacting with senior client personnel - Proficiency in Agile Scrum environment - Strong analytical and decision-making skills - Ability to coordinate with teams and stakeholders across multiple geographies - Flexibility to work with clients and EY stakeholders globally Ideally, you will also have experience in integrated managed services solutions related to risk, finance, workforce mobility, IT outsourcing models, and cloud solutions. Certification in TOGAF, PMP, and ITIL, proficiency in Design Thinking and Agile Methodology, and understanding of big four firms" propositions are beneficial. At EY, we offer a dynamic and global work environment where you can collaborate with diverse teams and work on exciting projects. Continuous learning, transformative leadership, and a diverse and inclusive culture are some of the key aspects of working at EY. Join us in building a better working world by leveraging your skills and passion for problem-solving to help clients address complex issues.,