Sales Support Executive

Job Title: Sales Support Executive
Location: Mumbai, India
Company: Ralsonics – www.ralsonics.com
Industry: Customized Industrial Cleaning & Surface Treatment Equipment
Experience: 2–5 years
Employment Type: Full-time

About Ralsonics

Ralsonics is a leading manufacturer of customized industrial parts cleaning and surface treatment systems. Our mission is to engineer high-performance solutions tailored to meet the critical cleaning requirements of industries such as automotive, aerospace, defense, and pharmaceuticals. We pride ourselves on innovation, reliability, and customer-centricity.

Role Overview

We are looking for a proactive Sales Support Executive who will play a key role in streamlining customer interactions and backend sales operations. This individual will support the sales and proposals teams by managing communication, documentation, CRM systems, and tender processes — ensuring our commercial engine runs efficiently and professionally.

Key Responsibilities

• Customer Communication & Enquiry Handling
• Acknowledge and respond to customer emails, phone calls, and website enquiries.
• Route leads and technical queries to the relevant internal teams.
• Maintain professional and timely communication with prospective clients.
• Sales Documentation & Coordination
• Prepare and organize standard commercial documents like quotations, proposals, and vendor registration forms.
• Maintain and update the sales and enquiry database in the CRM.
• Track the status of active enquiries and follow up on pending quotations.
• Tender & Proposal Support
• Assist in preparing documents for public and private tenders.
• Coordinate with internal departments to collate the technical and financial information required.
• Ensure timely submission of tenders and RFPs with proper formatting and compliance.
• CRM & Reporting
• Maintain up-to-date records of leads, opportunities, customer details, and interactions in the CRM.
• Generate regular sales pipeline and enquiry reports for management review.
• Administrative Support
• Manage client documentation including NDAs, PO tracking, and invoicing coordination.
• Support internal meetings by preparing notes, summaries, and follow-up action trackers.

Desired Profile

• Bachelor’s degree in Commerce, Engineering, or Business Administration.
• 2–5 years of relevant experience in sales coordination, backend sales, or sales operations.
• Exposure to capital equipment or engineering industry is a plus.
• Excellent written and verbal communication skills.
• Strong organizational skills and attention to detail.
• Proficient in MS Office (Word, Excel, PowerPoint); familiarity with CRM tools preferred.
• Ability to multitask and manage timelines under minimal supervision.

What We Offer

• An opportunity to work in a high-technology, engineering-driven organization.
• Exposure to the full sales lifecycle of complex capital equipment.
• Mentorship and growth opportunities across sales, proposals, and operations.
• A dynamic and collaborative work environment.

Job Type: Full-time

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

• Flexible schedule
• Leave encashment
• Paid time off
• Provident Fund

Compensation Package:

• Performance bonus

Schedule:

• Day shift

Ability to commute/relocate:

• Vasai, Maharashtra: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor's (Required)

Experience:

• Sales support: 2 years (Required)

Language:

• English (Required)

Work Location: In person