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10.0 - 15.0 years
4 - 8 Lacs
Hyderabad, Telangana, India
On-site
Roles & Responsibilities: Managing a team of Support Engineers of D365 CE andFnOapplication expertise. Operating the support function and helping the business with resolution of supports tickets within SLAs. The positionactas the first point of escalation when the issues breached SLAs or any outages occur. Manage 2-5 short term projects spanning from 1 Month to 6 months. Managing a maintenance team fixing the bugs and technical debt issues. What you ll do as theTechnicalSupportManager- D365: The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonableaccommodationmay be made to enable individuals with disabilities to perform the essential functions. Experience working with Dynamics 365 Finance and Operations and/or CE, either as end useror supportrole or a developer role. Experience working inorder-to-cash, Procure-to-pay is required. Mostly knowledgeable in one ormoreareaslike :Sales order, Pricing, Finance O2C , P2P, Tax. Troubleshooting skills - Ability to assess and apply what they have learned in one issue to another issue, attention to details is very important. Governing the support playbook and alwayslookingfor improvements in automation and preventing the issue occurrence. Ability to develop new runbooks or change the process based on data driven decisions. Ensure the quality checks on knowledgebase articles for use in future activities, quality check on ticket closure. Good understanding of key support metrics to measure and KPIs. Intermediate to advanced SQL skills for writing queries Goodat learning business processes and application functionality Good/ Moderate proficiency in D365 F&O and CE modules Record and resolve supportissues and escalate as required. PerformdetailedRCAs on critical issues. Run scrum meetings and deliver high quality fixes with effective sprint planning. Whatyou willbring to the team: BE/BS or MS in Computer Science or equivalent fields. 10-15 years of overall experience 5+ years D365 user or as a support role. 5+ years of experience managing a team of 10+ members and team player. Fast learner and good problem-solving skills Good oral and written communication skills Ability to manage multiple users and systems across multiple geographies. Background in D365 F&O and CE preferred
Posted 1 day ago
0.0 years
4 - 4 Lacs
Mumbai, Maharashtra, India
On-site
Description We are seeking a SAP SD Consultant to join our team. This is an entry-level position ideal for freshers who are eager to start their career in SAP consulting. The role involves assisting in the implementation and support of the SAP Sales and Distribution module, working closely with business users to ensure effective use of the system. Responsibilities Configure and implement SAP SD modules according to business requirements. Collaborate with cross-functional teams to gather and analyze user requirements. Provide support during the testing phase to ensure proper functionality of the SAP SD system. Conduct training sessions for end-users to facilitate effective use of the SAP SD module. Assist in troubleshooting and resolving issues related to SAP SD operations. Document business processes and system configurations for future reference. Skills and Qualifications Strong understanding of SAP Sales and Distribution (SD) module functionality. Basic knowledge of SAP configuration and customization. Familiarity with sales order processing, pricing, delivery, and billing processes in SAP. Good analytical and problem-solving skills. Ability to work collaboratively in a team environment. Effective communication skills to interact with technical and non-technical stakeholders. Basic understanding of business processes related to sales and distribution. For more details you can share resume or contact 7019878842
Posted 3 weeks ago
8.0 - 13.0 years
8 - 15 Lacs
Chennai, Tamil Nadu, India
On-site
Minimum 8+ yrs of overall experience in OTC - Billing with minimum 1 year of experience as a Lead. Processing of Billing, ERP exposure, Sales, Credit Card, Chargeback and refunds processing Account Reconciliations Passing of JVs in Client System Day to day query resolution and timely process escalations Month Closing and Meeting SLA Handling Client Calls Handling Escalation process Measuring KPIs Quality Initiatives Provided comprehensive cataloguing expertise to ensure pro-ducts were correctly listed and represented across platforms. Successfully completed projects ahead of deadline, earning recognition from managers. Responsibilities included: managing cataloguing projects; ensuring accuracy of product data; resolving customer enquiries; researching product information; creating product descriptions; streamlining processes for improved efficiency; and generating reports for management. Excellent communication Domain knowledge / Excellent skills in MS Office, especially MS Excel MS Visio (Process Maps) Customer Centricity / Effective delegation / Time management Commitment for excellence /Team handling. Key Skills: a) Minimum 8+ yrs of experience in OTC - Billing b) Minimum 1 year exp as Lead Role b) Knowledge of OTC Cycle c) Any Graduate
Posted 3 weeks ago
1.0 - 3.0 years
3 - 3 Lacs
Chennai, Tamil Nadu, India
On-site
Need Minimum 1 year in OTC - Billing (Accounts Receivable) Processing of Billing, ERP exposure, Sales, Credit Card, Chargeback and refunds processing Account Reconciliations Passing of JVs in Client System Day to day query resolution and timely process escalations Month Closing and Meeting SLA Handling Client Calls Handling Escalation process Measuring KPIs Quality Initiatives Provided comprehensive cataloguing expertise to ensure pro-ducts were correctly listed and represented across platforms Successfully completed projects ahead of deadline, earning recognition from managers. Responsibilities included: managing cataloguing projects; ensuring accuracy of product data; resolving customer enquiries; researching product information; creating product descriptions; streamlining processes for improved efficiency; and generating reports for management. Excellent communication Domain knowledge / Excellent skills in MS Office, especially MS Excel MS Visio (Process Maps) Customer Centricity / Effective delegation / Time management Commitment for excellence /Team handling. Key Skills: a) Minimum 1 year in OTC (Accounts Receivable) b) Hands on experience of Billing and Refunds Processing c) Any Graduate
Posted 3 weeks ago
0.0 - 5.0 years
0 - 5 Lacs
Hyderabad / Secunderabad, Telangana, Telangana, India
On-site
We are looking for experienced SAP SD/LE professionals to design, implement, and deploy SAP ERP solutions focused on Sales and Distribution. The role covers the entire sales-order management cycle, post-sales activities, pricing, billing, and customer service processes within SAP. Key Responsibilities: Design and implement SAP SD solutions covering sales order management and post-sales activities Manage all business transactions related to Pricing, Billing, and Customer Service components in SAP SD Ensure seamless integration between SAP SD and other modules such as SAP MM (Materials Management) and SAP PP (Production Planning) Collaborate with cross-functional teams to ensure end-to-end business process integration and efficiency Support and troubleshoot SAP SD related issues and ensure smooth system operations Document functional and technical specifications as required Required Skills: Strong expertise in SAP SD and Logistics Execution (LE) modules Good understanding of SAP MM and PP integration points with SD Experience in sales order processing, pricing, billing, and customer service processes Ability to translate business requirements into SAP solutions Effective communication and teamwork skills
Posted 1 month ago
13.0 - 15.0 years
13 - 15 Lacs
Noida, Uttar Pradesh, India
On-site
As a Support Service Coordinator, you will be responsible for the coordination with vendors and its related services to US and international customers Also responsible for timely reporting to management about daily, weekly, quarterly and monthly performance figures company Overview Iron Systems is an innovative, customer-focused provider of custom-built computing infrastructure platforms such as network servers, storage, OEM/ODM appliances, & embedded systems For more than 15 years, customer have trusted us for our innovative problem solving combined with holistic design, engineering, manufacturing, logistics and global support services Job Requirement Should have a good understanding of vendor selection, negotiation, onboarding, and contract management Should have a good understanding of sales orders and purchase orders Hands on experience in MS Excel Should have excellent written and verbal communication skills Should have a problem-solving attitude to handle the critical cases Should have out-of-the box thinking to take initiative to resolve the queries Should be self-driven and must have the ability to take critical decisions when and where required Should be well versed with customer/vendor handling and internal team coordination Should be proactive to sense the customer's or vendor's Should have experience in escalation handling
Posted 1 month ago
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