FAO : OTC : Lead : Chennai : 10 LPA : Apply Now

Outpace Consulting Services

8 - 13 years

8 - 15 Lacs

Chennai Tamil Nadu India

Posted:3 weeks ago| Platform: Foundit logo

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Skills Required

WNS Billing refunds sales order Cash Allocation Invoicing Credit Card Team Lead Order To Cash Hexaware Client Handling

Work Mode

On-site

Job Type

Full Time

Job Description

Minimum 8+ yrs of overall experience in OTC - Billing with minimum 1 year of experience as a Lead.
Processing of Billing, ERP exposure, Sales, Credit Card, Chargeback and refunds processing
Account Reconciliations
Passing of JVs in Client System Day to day query resolution and timely process escalations
Month Closing and Meeting SLA
Handling Client Calls
Handling Escalation process
Measuring KPIs
Quality Initiatives
Provided comprehensive cataloguing expertise to ensure pro-ducts were correctly listed and
represented across platforms.
Successfully completed projects ahead of deadline, earning recognition from managers.
Responsibilities included: managing cataloguing projects; ensuring accuracy of product data;
resolving customer enquiries; researching product information; creating product descriptions;
streamlining processes for improved efficiency; and generating reports for management.
Excellent communication
Domain knowledge / Excellent skills in MS Office, especially MS Excel
MS Visio (Process Maps)
Customer Centricity / Effective delegation / Time management
Commitment for excellence /Team handling.

Key Skills:

a) Minimum 8+ yrs of experience in OTC - Billing

b) Minimum 1 year exp as Lead Role

b) Knowledge of OTC Cycle

c) Any Graduate

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