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Sales Executive

1 - 6 years

1 - 6 Lacs

Posted:5 days ago| Platform: Foundit logo

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Work Mode

On-site

Job Type

Full Time

Job Description

  • Contact appropriate departments (e.g., Sales, Data Admin, Accounting) to resolve guest issues or requests
  • Use sales techniques to maximize revenue while maintaining guest loyalty (e.g., upselling)
  • Determine and offer complimentary items as guest appreciation (e.g., points, show tickets)
  • Promote brand image both internally and externally
  • Process Marriott Rewards redemption requests
  • Handle all reservation-related activities via phone, fax, or mail (requests, changes, cancellations)
  • Enter Marriott Rewards details accurately during reservation process
  • Answer, record, and resolve guest calls, questions, or concerns professionally
  • Perform general office tasks to support Sales & Marketing (e.g., filing, emailing, faxing)
  • Team Leadership & Support:

  • Assist in training and motivating employees
  • Serve as a role model in conduct and professionalism
  • Monitor performance of others for adherence to standards
  • Guest Interaction & Communication:

  • Greet and acknowledge guests per company standards
  • Anticipate and fulfill guest needs
  • Thank guests sincerely for their patronage
  • Communicate clearly and professionally in speech and writing
  • Handle telephonic interactions with proper etiquette
  • Teamwork & Professionalism:

  • Maintain a clean and professional appearance
  • Uphold confidentiality and protect company assets
  • Develop positive work relationships and support team goals
  • Listen actively and address team members concerns
  • Other Duties:

  • Verify information across various formats
  • Move and handle objects up to 10 lbs without assistance
  • Perform other tasks as assigned by supervisors

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Marriott
Marriott

Hospitality

Bethesda

120,000 Employees

1734 Jobs

    Key People

  • Anthony Capuano

    President and Chief Executive Officer
  • Stephanie Linnartz

    President

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