Sales & Customer Insights - Consultant

Job Description

Role Summary: We are seeking a highly motivated and experienced Consultant to join our Sales and Customer Insights team. As a consultant, you will be responsible for delivering actionable insights to our clients that will help them improve their processes by data-driven decisions. You will work closely with our clients to understand their business needs, identify opportunities for improvement, and develop and implement effective solutions. Job Description: Conduct in-depth analysis of sales and customer specific data to identify key trends and patterns to enable the data-driven decision making. Having hands-on experience working with data is a must. Understand omnichannel sales (Offline and E-commerce) and data-sources to have a peer level conversation with clients on emerging business requirement in omnichannel ecosystem. Develop and implement strategies to improve sales performance and customer experience. Work closely with clients to understand their business needs and develop customized solutions. Provide insights and recommendations to clients based on data analysis and industry trends in the CPG, retail, and other industries. Good understanding of the user journey on E-commerce. Communicate findings and recommendations to clients in a clear and concise manner. Manage projects and ensure timely delivery of high-quality work. Handle budget, effort tracking, and product roadmap building with multiple stakeholders to ensure project delivery on time. Stay up to date with industry trends and developments in sales, customer experience, marketing analytics, and ecommerce technologies in the CPG, retail, and other customer-oriented industries. Effectively contribute to the growth of the company being part of internal initiatives, other than client deliverables. Qualifications: Strong educational background in Business, Marketing, Analytics, or a related field. 4-6 years of experience in sales and customer analytics, preferably with a focus on consumer industries. Strong analytical and problem-solving skills, with hands-on experience working with data. Prior experience of managing a product, handling a dashboard, and working with multiple stakeholders and across business and tech teams. Good functional understanding of the tech stack that powers the analytical dashboards Excellent communication and presentation skills. Experience in data analysis/ Business Intelligence/ visualization tools (e.g., Excel, Python, SQL, Power BI, Tableau) Having a functional understanding of predictive algorithms (Classification, Regression, Association, Clustering etc.) Experience with any web analytics tools (viz. Google Analytics, Adobe Analytics, Shopify Analytics etc.) is good to have Proven ability to manage projects and deliver high-quality work in time. Strong attention to detail and ability to work independently. Knowledge of industry trends and developments in sales, customer experience, and ecommerce technologies in the consumer industries. Experience working with cross-functional teams and delivering high-impact solutions. Having done projects in Sales Analytics, e-Commerce Analytics, Pricing & Promotion, RTM/ e-RTM Analytics, Category Analysis, Sentiment Analytics, Revenue Growth Management, Marketing Insights, Web Analytics, Customer Life Cycle Analytics, or any analytics in consumer space is must to have Personal Attributes Ability to cope in a complex and fast-changing business environment and to respond calmly and rationally to changing aspirations in a deadline-driven situation. Updated with the recent technology changes (ecommerce, digital, analytics and business trends). Works independently on complex processes and modules that may be used by one or more programs or systems. Strong planning and organizing skills including the ability to manage several work streams simultaneously. Excellent communication skills with a capacity to present, discuss and explain issues coherently and logically both in writing and verbally. Good influencing and persuasion skills with the ability to enthuse and inspire multidisciplinary teams and build successful relationships at all levels. Good team player, self-motivated and able to work on own initiatives. Clear decision-making ability with the facility to judge complex situations and assess when to escalate issues. Ability to balance conflicting and changing demands through prioritization and a pragmatic approach.