Sales Co-ordinator

Job Title: Service Coordinator

Department: Service & Customer Support

Location: Plot No. 187,1st floor, G block, Thermax Chowk, above Kotak Bank, MIDC, Chinchwad, Pimpri-Chinchwad, Pune, Maharashtra 411019

Experience Required: 2 to 4 Years

Job Summary:

We are seeking a proactive and detail-oriented Service Coordinator with 2–4 years of experience to manage end-to-end service operations. This role involves handling client communications, scheduling service visits, coordinating with engineers and purchase teams, managing AMC agreements, and ensuring timely invoicing and payments. The Service Coordinator plays a key role in ensuring seamless service delivery and client satisfaction

Key Responsibilities:

• Receive and register service calls/emails from clients and maintain accurate service records
• Gather first-hand information regarding service issues directly from clients
• Assign service complaints to the appropriate service engineer based on nature and location of the issue
• Prepare quotations for service visits using cost sheets provided by the Service Manager
• Coordinate with clients for quotation approvals and follow up for purchase orders (PO)
• Schedule and coordinate service visits between service engineers and clients
• Raise purchase indents with the purchase department and follow up for timely material delivery
• Raise invoices for completed services and ensure timely payment collection
• Provide regular service updates and reports to the management team
• Manage and renew AMC (Annual Maintenance Contract) agreements on time
• Maintain both digital and physical databases of AMC contracts
• Ensure all client-specific requirements are documented and complied with

Required Skills and Qualifications:

• Strong communication and coordination skills
• Proficient in MS Office (Excel, Word, Outlook) and service management tools
• Knowledge of invoicing processes and basic accounting principles
• Ability to manage multiple tasks, prioritize effectively, and work under deadlines
• Excellent attention to detail and organizational skills

Preferred Tools/Software Experience:

• CRM / ERP systems for service tracking
• Tally or similar invoicing/accounting software
• Excel reporting & document management platforms

Job Type: Full-time

Pay: ₹180,000.00 - ₹250,000.00 per year

Benefits:

• Cell phone reimbursement
• Health insurance
• Internet reimbursement
• Provident Fund

Compensation Package:

• Commission pay
• Performance bonus

Schedule:

• Day shift

Work Location: In person