Sales And Marketing Manager

Job Description

Role & responsibilities 1. Telesales Team Management Oversee the telesales team to achieve daily, weekly, and monthly loan conversion targets. Monitor call quality, sales-pitch effectiveness, and customer engagement metrics. Provide regular training and coaching to enhance dialing efficiency and conversion rates. Audit telesales calls, deliver constructive feedback, and implement corrective action plans. Address and resolve telecaller queries and operational challenges in real time. Ensure prompt and accurate transfer of qualified leads to the field-sales team for loan processing. 2. Lead Conversion & Sales Optimization Personally handle high-value leads to maximize loan disbursement. Ensure swift follow-up on all generated leads according to SLAs. Streamline the telesalesfield-sales handoff to reduce turnaround time. Minimize unnecessary travel by coordinating with field officers on strategic allocations. 3. Field Sales Team Coordination & Route Planning Plan and assign daily routes for field executives, maximizing coverage and productivity. Track field-sales movements to identify inefficiencies and prevent idle time. Validate field officers reports through random audits of on-site visits. Resolve daily operational queries for field staff to keep processes running smoothly. 4. Performance Monitoring & Reporting Track and analyze conversion rates across telesales and field sales channels. Generate and present daily, weekly, and monthly performance reports to senior management. Identify process bottlenecks and recommend improvements to increase throughput. Foster seamless coordination between telesales and field teams to accelerate loan approvals. Preferred candidate profile : Proven leadership ability with strong coaching, mentoring, and team-motivation skills. Hands-on experience with CRM platforms, lead-tracking tools, and sales-analytics dashboards. Excellent problem-solving aptitude with a track record of handling real-time operational issues. Strong organizational skills and time-management capabilities to optimize multi-channel workflows. Proficiency in data analysis and making data-driven decisions to improve conversion metrics. Familiarity with Aligarh and surrounding rural markets for better on-ground reach. Prior exposure to route-optimization tools or field-sales tracking apps.