109 Saas Applications Jobs - Page 3

Skill required: Digital Inside Sales - Inside Sales Designation: Inside Sales Specialist Qualifications: Any Graduation Years of Experience: 7 to 11 years About Accenture Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com What would you do The Trainer role is a multifaceted role that does instructional design work and delivers training on a wide variety of topics. The person selected for this opportunity will design instructor led training courses, eLearning courses, create training resources, create exams, certifications, and work within the Learning Management System to achieve results. The position will also evaluate existing training efforts to analyze the effectiveness and ROI to the business. What are we looking for Conduct training for new and experienced employees Assist in the creation of eLearning courses, assessments, and certifications Meet with clients and stakeholders Perform needs analysis and make training recommendations Report on training activities to clients and stakeholders Create and schedule classes Establish and maintain an enthusiastic work environment and culture Counsel and provide guidance to managers on employee professional development Build relationships with managers and employees Recommend improvements and ways to streamline training sessions and methods Escalate issues posing business risk to management Utilize the Learning Management System to administer courses, surveys, register class participants, analyze training, and create training reports as needed Bachelors degree is required 3+ years of experience working in training or position of primary training is required Experienced in delivering effective sales training curricula English fluency required Additional languages are a plusMust Have:Experience with IT software and SaaS solutions Roles and Responsibilities: Conduct training for new and experienced employees Assist in the creation of eLearning courses, assessments, and certifications Meet with clients and stakeholders Perform needs analysis and make training recommendations Report on training activities to clients and stakeholders Create and schedule classes Establish and maintain an enthusiastic work environment and culture Counsel and provide guidance to managers on employee professional development Build relationships with managers and employees Recommend improvements and ways to streamline training sessions and methods Escalate issues posing business risk to management Utilize the Learning Management System to administer courses, surveys, register class participants, analyze training, and create training reports as needed Qualification Any Graduation

Job Role : Customer Support Manager - SaaS B2B Location: Hyderabad Work Mode: Work from Office only. Travel: Candidate should be open to travel based on business demand **Travel to client locations for up to 3 to 4 days per quarter based on business requirement Experience: 10+ Years of relevant experience in Customer Support including 4+ Years in Team Management. ** SaaS-B2B Customer Support Experience is mandated. **Prior experience in sales is a strong advantage. Industry: SaaS / Technology Educational Background: Bachelors degree in Computer Science, IT, Business Administration, or related field (MBA preferred). Job Overview: We are seeking a seasoned Customer Support Manager with a strong background in technical support and proven experience in managing high-performing teams within a SaaS environment. The ideal candidate should have 10+ years of overall experience with at least 3 years in a leadership capacity, driving support excellence. This is a work-from-office role that requires close collaboration with the Delivery team and other cross-functional teams. Occasional client visits (3 to 4 days per quarter) are expected based on business needs. Candidates with a tech support background, prior sales experience, and familiarity with AI tools will be given preference. Key Responsibilities Lead and manage the customer support team to consistently deliver world-class support experiences Handle team development, performance management, coaching, and professional growth Establish and continuously improve support processes, KPIs, and quality standards Manage escalations and ensure swift resolution of high-priority or complex client issues Collaborate closely with the Delivery team, Product, Engineering, and Sales to drive holistic customer satisfaction Plan and execute customer site visits (approx. once per quarter) to strengthen relationships and understand customer needs Drive the adoption and integration of AI-based support tools and technologies Ensure the development and upkeep of internal and external knowledge resources Analyze support trends and customer feedback to inform strategic decisions Build a culture of ownership, accountability, empathy, and problem-solving within the team Key Skills People Management & Team Leadership Conflict Resolution & Stakeholder Management SaaS Customer Support Experience Technical Support Expertise Excellent Communication (Hindi and English preferably) & Customer Handling Skills Support Metrics & Performance Analysis CRM & Support Tools (e.g., Zendesk, Freshdesk, Salesforce) Escalation & Crisis Management Process Optimization & Knowledge Management Collaboration with Cross-Functional Teams (Delivery, Product, Sales) Familiarity with AI Support Tools / Automation Qualifications Bachelors degree in Computer Science, IT, Business Administration, or related field (MBA preferred) 10+ years of relevant experience in customer support, with at least 4 years in a team leadership role. Strong experience in SaaS-B2B based customer support is mandatory. Previous experience in technical support roles is highly preferred. Prior experience in sales or customer success is a strong advantage Exposure to AI-driven support tools will be a plus Willingness to travel to client locations for up to 3 to 4 days per quarter Must be comfortable working full-time from the office

Job Role: Customer Support Specialist Work Location: Client Location - Gurgaon Experience: 2-5 years of relevant experience (in CS) in a SaaS environment Educational Background: Technical education (Bachelors in Computer Science, IT, or related field). Certifications or relevant courses will be an advantage. Job Overview: We are looking for an experienced Customer Support Specialist to be based at our client location in Gurgaon. The ideal candidate will be responsible for providing exceptional support to our customers, ensuring smooth usage of our SaaS products. You will act as the primary point of contact for clients, addressing their technical concerns, managing conflicts effectively, and maintaining clear documentation. Proficiency in English and Hindi , coupled with strong interpersonal skills, is essential for success in this role. Key Responsibilities: Serve as the on-site point of contact for client inquiries and technical support requests. Provide prompt, accurate, and efficient resolution to customer issues, escalating when necessary. Ensure effective communication with clients in both English and Hindi, adapting to varying levels of technical expertise. Analyze and troubleshoot product issues and collaborate with internal teams to resolve complex technical problems. Manage conflict situations with professionalism, ensuring customer satisfaction while protecting company interests. Prepare and maintain comprehensive documentation, including FAQs, troubleshooting guides, and client-specific knowledge bases. Collaborate with the product and development teams to relay client feedback and improve the user experience. Conduct training sessions for clients to maximize product utilization and adoption. Stay updated with product changes and enhancements to provide the best possible support. Key Skills: Excellent communication skills in English and Hindi (verbal and written). Strong interpersonal skills to build positive relationships with clients. Proven experience in conflict management and problem resolution. Technical troubleshooting and analytical skills. Ability to document processes clearly and concisely. Time management and organizational skills to handle multiple tasks efficiently. Qualifications: Bachelors degree in Computer Science, Information Technology, or a related field. 2-5 years of relevant experience in customer support in a SaaS environment. Relevant certifications (e.g., ITIL, customer support certifications) will be an added advantage. Proficiency with ticketing systems, CRM tools, and other customer support platforms is desirable. Why Join Us? Opportunity to work on cutting-edge SaaS products. Direct interaction with clients, fostering impactful relationships. A dynamic and collaborative work environment that values innovation and client satisfaction.

Responsibilities Design and develop highly scalable web-based applications based on business needs. Design and customize software for client use with the aim of optimizing operational efficiency. A deep understanding of, and ability to use and explain all aspects of application integration in .NET and data integration with SQL Server and associated technologies and standards Strong background in building and operating SAAS platforms using the Microsoft technology stack with modern services-based architectures. Ability to recommend and configure Azure subscriptions and establish connectivity Work with IT teams to setup new application architecture requirements Coordinate releases with Quality Assurance Team and implement SDLC workflows and better source code integration. Implement build process and continuous build integration with Unit Testing framework. Develop and maintain a thorough understanding of business needs from both technical and business perspectives Assist and mentor junior team members to enforce development guidelines. Take technical ownership of products and provide support with quick turnaround. Effectively prioritize and execute tasks in a high-pressure environment Qualifications / Experience Bachelor\u2019s/master\u2019s degree in computer science / computer engineering Minimum of 6+ years\u2019 experience in building enterprise scale windows and web application using Microsoft .NET technologies. 5+ years of experience in C#, ASP.NET MVC and.Net Core Web API 1+ years of experience in Angular 2 or higher Experience in any of the following are also desirableBootstrap, Knockout, entity framework, nhibernate, Subversion, Linq, Asynchronous Module Definition (such as requirejs) In depth knowledge on design patterns and unit testing frameworks. Experience with Agile application development. SQL Server development, performance tuning (SQL Server 2014/2016) and troubleshooting Ability to work with a sense of urgency and attention to detail Excellent oral and written communication skills.

Responsibilities Design and develop highly scalable web based applications based on business needs Design and customize software for client use with the aim of optimizing operational efficiency A deep understanding of, and ability to use and explain all aspects of application integration in .NET and data integration with SQL Server and associated technologies and standards Design and provide architecture solutions based on the business needs Strong background in building and operating SAAS platforms using the Microsoft technology stack with modern services based architectures Ability to recommend and configure Azure subscriptions and establish connectivity Work with IT teams to setup new application architecture requirements Coordinate releases with Quality Assurance Team and implement SDLC work flows and better source code integration Implement build process and continuous build integration with Unit Testing framework Develop and maintain a thorough understanding of business needs from both technical and business perspectives Assist and mentor junior team members to enforce development guidelines Take technical ownership of products and provide support with quick turnaround Effectively prioritize and execute tasks in a high-pressure environment Qualifications / Experience Bachelor\u2019s/Master\u2019s degree in Computer Science / Computer Engineering Minimum of 10+ years\u2019 experience in building enterprise scale windows and web application using Microsoft .NET technologies 5+ years of experience in C#, ASP.NET MVC and Microsoft Web API 1+ years of experience in Angular 2 or higher Experience in solution architecture in .Net technologies Experience in any of the following are also desirableBootstrap, Knockout, entity framework nhibernate, Subversion, Linq, Asynchronous Module Definition (such as requirejs) In depth knowledge on design patterns and unit testing frameworks Experience with Agile application development SQL server performance tuning (SQL Server 2014/2016) and troubleshooting Ability to work with a sense of urgency and attention to detail Excellent oral and written communication skills

Greetings from PruTech Solutions !!! Immediate opportunity for Backed developer. .. Skills:Java,Webapps framework(Spring,Tomcat)RDBMS Concepts,NOSQLDB,AWS Location:Bangalore Experience:5+Years Notice period:Serving/20days Interested candidates share profiles to sravani.nelluru@prutech.com

We are seeking an experienced Oracle VBCS Developer to design, develop, and implement modern web and mobile applications using Oracle Visual Builder Cloud Service. Mandatory skill- VBCS development, Familiarity with Oracle SaaS applications like ERP HCM CRM Experience- 3 to 8 years Location- Pan India Key Responsibilities: Develop dynamic web and mobile applications using Oracle Visual Builder (VBCS) Integrate VBCS applications with Oracle Cloud Applications (Fusion SaaS), REST APIs, and backend services Customize Oracle SaaS applications using Visual Builder Studio Design user interfaces and workflows with a focus on usability and responsiveness Collaborate with functional consultants, solution architects, and backend developers Interested candidates share your CV at himani.girnar@alikethoughts.com with below details Candidate's name- Email and Alternate Email ID- Contact and Alternate Contact no- Total exp- Relevant experience- Current Org- Notice period- CCTC- ECTC- Current Location- Preferred Location- Pancard No-

Sr. Software Engineer (MERN Stack) should have around 4+ years of experience in utilizing the MERN Stack for the Development and Deployment of web-based applications Need to work 4-5 hours daily basis and rate @ 300-350 INR per hours Required Candidate profile Proficiency in writing unit test cases. Ability to architect, optimize, and scale databases for large-scale projects, develop highly complex web-based solutions, and successfully deliver.

Digital Marketing Manager with Experience in Content creation / content writing Job description Need a versatile Marketing/Pre-Sales & Social Media Manager to support and grow our revenue in both the U.S. Staffing & Recruitment Services Markets as well as the Software as a Service (SaaS) Markets Location : Chennai (100% WFO) Shift time : 2 PM TO 11 PM IST Responsibilities: Analyze the Staffing & Recruitment and SaaS market for potential customers Conduct feasibility study, formulate methods and procedures for creating target groups and generating leads Facilitate in creating and planning marketing strategies for BD team Create marketing content and work closely with design team till completion Improve lead generation through promoting our Brand through digital channels Improve Branding and Perception of the Company Coordinate with Account Managers & Recruiting Team in developing estimates and proposals Forecast sales, and the developments and trends in the industry Maintain and build professional relationship with internal and external stakeholders Maintain relationship with recruiters, technologists, & Clients to advance knowledge and modify marketing actions Manage our social media platforms for our India and U.S. facing offices (Facebook, Instagram, twitter, LinkedIn,etc.) Develop social media marketing campaigns Analyze the companys digital marketing plan and social media strategy and identify strategic weaknesses and make recommendations for improvements Manage our customer reviews (Glassdoor/Google) Ensure job postings on sites like Naukri/LinkedIn/Dice/Monster/CareerBuilder seem attractive to job seekers Working with our graphic designer to create attractive content for our social media platforms Work with Sales team to ensure that we are drafting appealing RFP, RFI, RFx and proactive bids from State,Federal and Private Clients that will help company win bids. Work with Savvy employee engagement committee to coordinate internal engagement activities to improve overall company culture Preferred candidate profile Successful track record of client management, and operations Should have extensively worked in US Staffing & Recruitment Services or SaaS sales, RFI/RFP & Bid Management Demonstrated planning and facilitation skills to manage the Clientele Demonstrated ability to communicate effectively, both verbally and in writing for presentation and negotiations Interested candidates kindly send their resumes to sideshm@viva-it.com or call me at 9600272973

Were looking for an LMS Administrator to join our team at Rabale MIDC, Navi Mumbai. Requirements: *Min 2 years of experience managing Skilljar LMS or similar platforms. *Experience supporting Instructor-Led Training (ILT) and virtual training environments. *Strong technical troubleshooting & SaaS user management skills. *Hands-on experience with Certiverse, Salesforce, Stripe, MS 365 preferred. *Data reporting & analysis skills (Excel/CSV). *Excellent spoken & written English. *Comfortable with rotational shifts (WFO). *Immediate joiners preferred. *Experience with Board software is a plus. Interested? Send your resume to careers@equinoxagents.com

Summary Guidewire is widely recognized as the leading provider of softwaresolutions fortheproperty andcasualtyinsurance industry.Our software offers property and casualty insurance companies the tools to take care oftheircustomers when they need it the most, whether that is a time of crisis, a natural disaster, an accident, or exposure to cyber risks. We are looking fora product management professionalto join our Application Platform team. Guidewires App Platform team is responsible for building an integrated, scalable, secure, and robust app platform, to help both our internal development teams & our customers leverage data easily. The platform is designed to support all our core applications, analytics, data science, and data management applications, while being integrated foundationally across our broad product portfolio, to usher in a new era of App Platform driven experiences, services, and insurance product offerings for the property & casualty industry. In this role, you will focus on managing and optimizing Guidewire data products in the App platform group. You will collaborate closely with cross-functional teams including engineering, design, operations, and customer support to ensure the seamless delivery of high-quality, scalable solutions that meet both technical and business requirements.. You will break down complex problems into steps that drive product development at speed. This opportunity is not just to build products, but to be part of a team that helps transform an industry with cutting edge technology at the center. Job Description What You Will Do Define and drive the product strategy, roadmap, and vision for Application Platform solutions like Search, Data Archiving, and Data Masking Services, with a deep understanding of Guidewire software. Establish shared vision across the company by building consensus on priorities leading to product execution. Partner with engineering leadership to execute the vision for the delivery of our enterprise cloud products. Define product roadmaps, and establish product requirements, outcomes and priorities for each release. Provide technical expertise to ensure Search, Data Archiving, and Data Masking solutions meet the highest standards of performance, security, and scalability. Engage with professional services, ecosystem business partners, and customers to acquire insights necessary to enable the next generation of P&C solutions. Demonstrate flexibility and ability to adapt to change in a fast-paced work environment. What Were Looking For In This Role 4-6 years of experience in the commercial enterprise/B2B software market, with at least 3+ years in technical product management. Experience working with Guidewire software and cloud-based enterprise solutions is a plus. Senior professional services or sales engineering professionals with a strong interest in a product management role that have deep subject matter expertise in Search, Data privacy &governance, and data storage management will be strongly considered. Deep understanding of Search, data storage and archiving, and Data governance and privacy technologies, as well as strong knowledge of software architecture, security, and scalability. Experience addressing requirements across a broad range of constituents with varied needs and motivations, including large enterprise IT teams, solution ecosystem partners, systems integrator partners, and internal product development teams. Keen judgment in analyzing sophisticated problems to make meaningful prioritization decisions and provide appropriate direction to product teams. Understanding and appreciation for the business value of user-centered design and design thinking, as well as analysis based on qualitative and data-based insights. Ability to support the achievement of revenue targets across the product portfolio. Excellent communication and presentation skills with the ability to articulate complex technical concepts to both technical and non-technical audiences. Ability to thrive in a fast-paced, dynamic work environment and manage multiple priorities simultaneously. Bachelor's degree in Computer Science or another technical major.

If interested, please apply on below link - https://forms.office.com/r/9tU308i0Cw Job description We are looking for a dynamic and driven Azure Cloud client success lead to lead client engagements and drive cloud adoption across the domestic Indian market . The ideal candidate will have a strong grasp of Azures cloud offerings and a proven track record of delivering cloud-led digital transformation deals across industries. Job Requirement (SM level) Key Responsibilities: • Lead end-to-end sales lifecycle for Azure cloud solutions from prospecting to closure. • Position Azure IaaS, PaaS, and SaaS offerings aligned with customer needs, digital strategy, and business goals. • Build and manage a pipeline of opportunities across industries such as BFSI, Manufacturing, Healthcare, IT/ITES, and Retail. • Engage directly with CXOs, IT Heads, Cloud Architects , and procurement teams to drive solution-based selling. Partner with Microsoft, and Azure ecosystem partners to deliver scalable and value-driven cloud solutions. Work closely with pre-sales, solutioning, and delivery teams to develop customized proposals and responses to RFPs. • Keep updated with the latest in the Azure portfolio, licensing changes, and GTM strategies . • Achieve and exceed monthly/quarterly revenue targets and other KPIs. Required Skills & Experience: • 12–14 years of IT sales experience with at least 6+ years in Azure cloud sales targeting Indian clients. • Deep understanding of Azure’s cloud offerings : VMs, App Services, Azure AD, Security, DevOps, Data Services, etc. • Proven experience in selling to enterprise and mid-market clients . • Strong understanding of Microsoft CSP/LSP model and partner-driven sales motions. • Excellent client-facing, communication, and negotiation skills. • Strong IaaS, PaaS, SaaS, AIL/ML Copilit understanding Preferred Qualifications: • Bachelor’s degree in Engineering / Technology / Business; MBA is a preferred. • Microsoft Azure certifications (e.g., AZ-900, Microsoft Certified: Azure Sales/Pre-sales) preferred. • Familiarity with Microsoft’s broader cloud stack: M365 and Power Platform

Role & responsibilities Design, develop, and execute comprehensive test cases and test plans based on product requirements and user stories. Perform manual and automated testing to ensure software quality across web, mobile, and API layers. Identify, document, and track bugs and issues using tools like Jira, ensuring clear communication with development teams. Collaborate closely with developers, product owners, and other stakeholders during agile ceremonies to understand features and suggest appropriate test strategies. Build, maintain, and enhance automated test suites using frameworks such as Selenium, Cypress, or similar tools. Conduct various types of testing including regression, integration, performance, security, and usability testing as needed. Participate in code reviews to promote testing best practices, ensuring high standards of testability, scalability, and code quality. Serve as a quality advocate throughout the Software Development Life Cycle (SDLC), helping to ensure the timely delivery of reliable and high-quality releases. Preferred candidate profile 4-6 years of hands-on experience in quality assurance, testing web and mobile applications. Strong knowledge of QA methodologies, tools, and processes. Experience with test automation frameworks like Selenium, Cypress, or equivalent. Familiarity with API testing tools like Postman, or similar. Experience working in an Agile/Scrum development process. Strong analytical and problem-solving skills with attention to detail. Good communication skills, both written and verbal. Bonus: Experience in testing SaaS B2B applications.

Responsibilities Be an energetic self-starter who is proactive in holding yourself accountable to a consistent sales process. Spearhead the creation of custom sales proposals, RFPs, and sales presentations Monitor customer, market, and competitor activity and provide valuable marketplace input into company strategy Maintain expert knowledge of the product by keeping abreast of the companys solutions, competition, and proper positioning, with the ability to convey expertise to prospects and clients Maintain expert knowledge of products, with the ability to convey expertise to prospects and clients. Properly submit, update, and execute upon named account outreach & attraction-based sales plans in an accurate and timely manner. Maintain consistent quarterly production through the management of an active pipeline of opportunities. Provide proactive support towards Onboarding accounts. Regularly share your learnings and understanding about the market with the team. Identify new opportunities for creating partnerships and adding new channels to the sales funnel.Job : 4-8 years of overall successful, sophisticated, consultative sales experience Experienced in selling at higher levels within an organization End End Sales experience Follow up on previous show-ups for demo scheduling Proven experience with SaaS Solutions (Preferred) Domain knowledge in strategic selling methodologies and processes, and digital marketing or analytics industries required Outstanding interpersonal, organizational, and presentation skills Effective verbal and written communication skills Ability to thrive in fast-paced, dynamic environments Must be passionate, adaptable, intelligent, and self-motivated

1-3 years of sales experience, preferably in aB2B technology or SaaS environment. Knowledge of cloud computing services andproductivity tools, ideally Google Cloud Platform and Google Workspace. Strong communication, negotiation,presentation and interpersonal skills. Proven track record of meeting or exceedingsales quotas. Familiarity with CRM tools like Salesforce formanaging sales pipelines. Ability to quickly understand and communicatecomplex technical concepts in a simple, compelling way. Self-motivated, results-driven, and able towork in a fast-paced environment. Experience with cloud platforms such as AWS,Azure, or GCP. Certifications in Google Cloud or GoogleWorkspace. Experience working with SMBs or Enterpriseclients. Key Responsibilities: - Prospecting Lead Generation: Identify and engage with potential clients through outboundcalling, emails, and social media outreach to promote Google Cloud Platform andGoogle Workspace solutions. Where required, the candidate is expected to meetcustomers and drive the discussion PipelineManagement: Develop and maintain a robust sales pipeline by effectivelymanaging leads and opportunities in the CRM system. Customer Engagement: Buildand maintain relationships with prospective clients, understanding their needs,and aligning them with Google Cloud and Workspace product MaintainExisting customers: You will also play a key role in managing relationshipswith existing customers, addressing their needs. SupportCoordination: Handle incoming customer inquiries and support requests, workingclosely with the technical support team to resolve issues in a timely andefficient manner. QualifyingLeads: Assess lead qualifications and conduct discovery calls to identifycustomer needs and challenges, presenting suitable Google Cloud and Workspacesolutions. Cross-Selling Upselling: Proactively identify and recommend additional Google Cloud orWorkspace products and services to current customers, increasing usage andadoption of complementary solutions. Collaboration:Work closely with the broader sales, marketing, and technical teams to ensureseamless client onboarding and support throughout the sales cycle.

As the founding Account Executive, youll be responsible for shaping and leading our sales function. Youll work directly with the founders to own and operate the end-to-end sales processand eventually scale the team. What You'll Be Actively Engaged In Own the full sales cyclefrom lead generation to closure and renewal Use consultative selling with finance and business stakeholders to craft tailored solutions Proactively generate pipeline while maintaining a high win rate Conduct discovery calls to identify pain points and articulate Valyxs value proposition Key Responsibilities Research target accounts and run prospecting campaigns based on alignment potential Become an expert in Valyxs features and set the right customer expectations Build and maintain strong relationships with key stakeholders Optimize sales processes to accelerate closure and maximize deal value Conduct market research and competitive analysis Be the users voiceshare critical feedback to help shape the product roadmap Youre a Great Fit If You Have 24 years of experience selling complex SaaS solutions (preferably mid to enterprise clients) A proven ability to build and sustain strategic relationships Strong communication and presentation skills (both verbal and written) A team-first attitude and willingness to go the extra mile Curiosity and a consultative approach to sales Ability to explain complex solutions in simple terms Comfort with full-cycle sellingprospecting, demoing, and closing Bonus Points (Not Deal Breakers) Degree in Accounting or Finance Understanding of finance operations (billing, AR, reconciliation) Exposure to CFOs or CBOs at top SaaS firms What Youll Love About Us Equity + Compensation: Competitive salary and meaningful equity with a founder-friendly vesting schedule Transparency: Flat org structure with open communicationzero bureaucracy Autonomy & Ownership: Full control over your projects, ideas, and initiatives Innovation-Driven: A culture that supports experimentation and creativity Make Your Mark: Help shape our product and culture from the ground up

Overview This role reports into the SVP, Customer Support with a dotted line functional reporting to the site leader & managing director, India. The Director of Technical Support drives and manages iCIMS world-wide customer support activities by adhering to world class standards and service levels. Core duties include leading the escalation process and all aspects of a support team to keep them motivated and responsive to customer needs. Accountable for determining and implementing the strategy and driving optimization and quality improvement within the India team consisting of both full time and contract work force. Responsibilities Develop and grow a team of Technical Support Managers that oversee Support Engineers to deliver world class customer service Instill a Drive for Excellence throughout the team Measure the effectiveness of support: Refine operational metrics for team in partnership with the global team Create cadence for review within team & ensure management responsibilities are being fulfilled Expose subset of metrics to executive team, and company. Oversee support process flow and procedure compliance to ensure individual and team’s efficient delivery of activities. Identify and provide feedback through 1:1s, effective use of personal development plans and provision of coaching & development opportunities. Foster and facilitate the professional growth, engagement, and development of team members Conduct weekly/monthly reviews with Support leadership and present qualitative and quantitative data on business performance Conduct quarterly reviews with iCIMS executive leadership Drive continuous improvement in processes through innovation and automation and cutting-edge technology Develop a repository of knowledge out of the on-going work with customers and utilize that to enhance the quality, speed, and productivity of the team. Drive customers to self-service first via the customer service portal and ensure skilled and empowered agents are providing support with more complex questions and requests. Ensure support ticket queues are prioritized and delivered to improve efficiency and client satisfaction. Partner with Engineering and Product Management to provide the voice of the customer, identify the types of issues that generate the most Support contact volume, and evolve the product to eliminate the highest support volume generators . Provide input and feedback, from a customer perspective to Product Management, on solution features, and functionality. Qualifications 15+ years of experience with at least 5+ year experience managing a Support team through Metrics and SLAs Proven expertise with SaaS solutions and Cloud technologies. Proven ability to provide guidance and coaching while empowering staff to perform their role Ability to manage influence through persuasion, negotiation, and consensus building. Ability to interpret and analyze situations, identify solutions, and formulate recommendations for effective management. Excellent verbal and written communication skills Excellent planning and organizational skills Excellent presentation skills and ability to motivate teams Expertise in MS Excel and PowerPoint Knowledge of HR / Recruitment Software domain is a plus

Designation- Product Specialist Experience- 2+ years Location- Gurgaon, Haryana ABOUT US: Founded in the year 1998, BYLD is the largest group in the South Asian region, offering technology-enabled HR and business productivity solutions. We have served 5,00,000+ individuals, worked with more than 50% of the Fortune 500 and over 60% of the Business World top 1000 companies. Please read about us www.byldgroup.com Job Description: We are looking for a result-oriented Product Specialist for our SaaS-based HR products and services. The ideal candidate possesses strong technical knowledge, business acumen, and product sense, and can effectively collaborate with engineering, design, and cross-functional teams to deliver scalable solutions that solve user problems and drive growth. Your experience with SaaS HR platforms will help drive product adoption and contribute to our mission of transforming business productivity solutions. Role & Responsibilities: Act as the primary product expert for our HR SaaS solutions, understanding features, capabilities, and best-use scenarios. Collaborate with clients and internal teams to gather requirements, provide product demonstrations, and address technical and functional queries. Translate business requirements into technical specifications and user stories. Work closely with product managers and developers to relay client feedback, identify feature enhancements, and contribute to product roadmaps. Support the sales team by participating in pre-sales activities, conducting product workshops, and providing solution expertise. Drive agile ceremonies: sprint planning, reviews, retrospectives, and backlog grooming. Develop and maintain product documentation, FAQs, and user guides. Train and enable internal stakeholders (e.g., sales, support teams) on product updates and positioning. Identify, track, and mitigate risks throughout the product lifecycle. Partner with UX/UI, QA, marketing, and customer support to ensure successful product launches. Monitor product performance and user feedback to inform continuous improvement. Stay current on industry trends, competitor products, and emerging technologies. Requirements: Bachelors Degree in Computer Science, Engineering, or related field; MBA or advanced technical degree is a plus. 2+ years of experience as a Product Specialist or in a similar role within SaaS, specifically in HR technology. Deep understanding of SaaS delivery models and HR processes. Proven ability to work with engineering teams and understand software development concepts (APIs, microservices, system architecture). Strong communication skills with the ability to translate technical concepts for non-technical audiences. Excellent problem-solving skills and attention to detail. Ability to work collaboratively across functions in a fast-paced environment. Interested candidates can share updated cv at talentacquisition.aad@byldgroup.com

We’re seeking an experienced Power BI Developer with hands-on expertise in Power BI Embedded to design and integrate reports/dashboards into Java/Tomcat-based web applications using REST APIs 2-3 years in Java/NET web apps Required Candidate profile 2+ years of Power BI Embedded experience (APIs, JS SDK, Azure AD). 2-3 years in Java/.NET web apps (Tomcat, Spring, JSP/Servlets, C#). Hands-on AWS SaaS skills (multi-tenancy, IAM, RDS, ECS/EKS).

Staff Software Engineer, Java Bengaluru, India Staff Software Engineer, Integrations, Advanced Apps Position Description: The Okta platform provides directory services, single sign-on, strong authentication, provisioning, workflow, and built in reporting. It runs in the cloud on a secure, reliable, extensively audited platform and integrates deeply with on premises applications, directories, and identity management systems. We are looking for an experienced Staff Software Engineer to work on our Advanced Apps team with focus on enhancing and managing connectors to SaaS applications e.g., Workday, Salesforce, GCP, AWS, etc. They will work closely with the Lifecycle Management (LCM) team that provides a platform for automating Joiner, Mover, Leaver processes. The Connectors allow customers the flexibility to Import and Provision identity and entitlements to their SaaS applications. This role is to build, design solutions, and maintain our connectors to match application s features and for scale. Job Duties and Responsibilities: Work with senior engineering team in major development projects, design and implementation Interface with cross-functional teams (Architects, QA, Product, Technical Support, Documentation, and UX teams) to understand application specific protocols and build connectors Analyze/Refine Requirements with Product Management. Quick prototyping to validate scale and performance. Design & Implement features with functional and unit tests along with monitoring and alerts Conduct code reviews, analysis and performance tuning Work with QA team to outline and implement comprehensive test coverage for application specific features Troubleshooting and support for customer issues and debugging from logs (Splunk, Syslogs, etc.) Provide technical leadership and mentorship to more junior engineers Required knowledge, skills, and abilities: The ideal candidate is someone who is experienced building software systems to manage and deploy reliable and performant infrastructure and product code at scale on a cloud infrastructure 8+ years of Software Development in Java, preferably significant experiences with SCIM and Spring Boot. 5+ years of development experience building services, internal tools and frameworks 2+ years experience automating and deploying large scale production services in AWS, GCP or similar. Deep understanding of infrastructure level technologies: caching, stream processing, resilient architectures Experience with RESTful APIs and SOAP apis. Ability to work effectively with distributed teams and people of various backgrounds Lead and mentor junior engineers. Nice to haves: Experience with server-side technologies including caching, asynchronous processing, and multi-threading. Experience in TDD. Experience with UI development or javascript frameworks Knowledge of Identity and Access Management protocols and technologies: OAuth, OpenID Connect, SAML, SCIM Education and Training: B.S. Computer Science or related field

Position Summary The F5 NGINX Business Unit is seeking a Sr Software Engineer based in India. As a software engineer, you will be an integral part of a development team delivering high-quality features for exciting next generation NGINX SaaS products. The role is focused on delivering loosely coupled software components and microservices integrated in both public & private cloud architectures; creating solutions to a wide variety of technical challenges; independently designing, implementing, and testing new functionality; and collaborating with peers and technical leads. You'll be expected to handle most development tasks independently, with minimal direct supervision. Primary Responsibilities Collaborate with a globally distributed team to design, code, and test robust, scalable, looselycoupled components for SaaS applications hosted on public cloud platforms. Diagnose and resolve complex software challenges involving network, security, and web technologies. This includes troubleshooting problems with HTTP load balancers, API gateways (e.g., NGINX proxies), and related systems. Serve as source of technical expertise to a project team and as a mentor for junior staff members. Work cross functionally integrating, testing and debugging issues with existing system wide software. Take part in product support, bug triaging, and bug-fixing activities on a rotating schedule to ensure the SaaS service meets its SLA commitments. Consistently apply forward-thinking software design, implementation, and test principles. Participate in hiring and onboarding of new engineers. Skills Proficient in Golang (preferably), or a high-level programming language like Rust, C, or Python. Experience developing in cloud environments such as Microsoft Azure, AWS, Google Cloud, etc. Good understanding of computer networking. Experience with network service technologies (e.g., HTTP, gRPC, TLS, REST APIs, OpenTelemetry). Qualifications Bachelors or advanced degree; and/or equivalent work experience. 7+ years of experience in relevant roles.

What you will do In this vital role you will we are seeking a highly skilled Associate IS Bus Sys Analyst to join our team. You will be responsible for designing, developing, and maintaining software applications and solutions that meet business needs and ensuring the availability and performance of critical systems and applications. This role involves working closely with product managers, designers, and other engineers to create high-quality, scalable software solutions and automating operations, monitoring system health, and responding to incidents to minimize downtime. Roles & Responsibilities: Maintain existing code and configuration: Support and maintain SaaS applications Development & Deployment: Develop, test, and deploy code based on designs created with the guidance of senior team members. Implement solutions following standard methodologies for code structure and efficiency. Documentation: Generate clear and concise code documentation for new and existing features to ensure smooth handovers and easy future reference. Collaborative Design: Work closely with team members and collaborators to understand project requirements and translate them into functional technical designs. Code Reviews & Quality Assurance: Participate in peer code reviews, providing feedback on consistency to standard methodologies, and ensuring high code quality and maintainability. Testing & Debugging: Assist in writing unit and integration tests to validate new features and functionalities. Support fix and debugging efforts for existing systems to resolve bugs and performance issues. Perform application support and administration tasks such as periodic review, manage incident response and resolution, and security reviews. Continuous Learning: Stay up-to-date with the newest technologies and standard methodologies, with a focus on expanding knowledge in cloud services, automation, and secure software development. What we expect of you Must-Have Skills: Solid technical background, including understanding software development processes, databases, and cloud-based systems. Experience configuring SaaS applications (such as Veeva). Experience working with databases (SQL/NoSQL). Strong foundational knowledge of testing methodologies. Good-to-Have Skills: Understanding of Veeva Quality Vault/ALM/KNEAT. Curiosity of modern technology domain and learning agility Experience with the following technologies: Veeva Vault, MuleSoft, AWS (Amazon Web Services) Services (DynamoDB, EC2, S3, etc.), Application Programming Interface (API) integration and Structured Query Language (SQL) will be a big plus. Superb communication skills, with the ability to convey complex technical concepts. Qualification: Bachelors Degree and 0 to 3 years of experience in software development processes, databases, and cloud-based systems Diploma and 4 to 7 years of experience in software development processes, databases, and cloud-based systems

Job Information Job Opening ID ZR_2156_JOB Date Opened 07/03/2024 Industry Financial Services Job Type Work Experience 4-6 years Job Title Accounts Executive City Pune Province Maharashtra Country India Postal Code 411014 Number of Positions 4 Responsibilities Be an energetic self-starter who is proactive in holding yourself accountable to a consistent sales process. Spearhead the creation of custom sales proposals, RFPs, and sales presentations Monitor customer, market, and competitor activity and provide valuable marketplace input into company strategy Maintain expert knowledge of the product by keeping abreast of the companys solutions, competition, and proper positioning, with the ability to convey expertise to prospects and clients Maintain expert knowledge of products, with the ability to convey expertise to prospects and clients. Properly submit, update, and execute upon named account outreach & attraction-based sales plans in an accurate and timely manner. Maintain consistent quarterly production through the management of an active pipeline of opportunities. Provide proactive support towards Onboarding accounts. Regularly share your learnings and understanding about the market with the team. Identify new opportunities for creating partnerships and adding new channels to the sales funnel.Job : 4-8 years of overall successful, sophisticated, consultative sales experience Experienced in selling at higher levels within an organization End End Sales experience Follow up on previous show-ups for demo scheduling Proven experience with SaaS Solutions (Preferred) Domain knowledge in strategic selling methodologies and processes, and digital marketing or analytics industries required Outstanding interpersonal, organizational, and presentation skills Effective verbal and written communication skills Ability to thrive in fast-paced, dynamic environments Must be passionate, adaptable, intelligent, and self-motivated check(event) ; career-website-detail-template-2 => apply(record.id,meta)" mousedown="lyte-button => check(event)" final-style="background-color:#2B39C2;border-color:#2B39C2;color:white;" final-class="lyte-button lyteBackgroundColorBtn lyteSuccess" lyte-rendered=""> I'm interested

Role & responsibilities Technical Content Creator - Accounting Workpapers Software (6 months contract) MyWorkpapers is a leading provider of innovative accounting workpapers software delivered as a Software-as-a-Service (SaaS) solution to accounting firms. Our mission is to simplify and streamline accounting processes, empowering professionals to work more efficiently and effectively. We are seeking a skilled, tech-savvy content creator with outstanding technical knowledge to create and maintain industry leading content for various accounting engagement types that is published on our software platform. Your team: You will be working within a subsection of the MWP Product team, alongside a Content Editor. The Product Team also includes a Product Manager, a Product Owner and a Test Lead in the UK as well as an outsourced development team of 10 based in Pakistan. You will be part of the Bright India Compliance team. Role: As a Technical Content Creator at MyWorkpapers, you will be a crucial member of our team, utilising experience gained in accounting practice to develop checklists and guidance content into our digital delivery platform. You will also work alongside our Content Editor to transition paper-based methodology from our content providers into the software. We are looking for an individual with a background in accounting or audit who possesses detailed knowledge of accounting standards and practical experience. And would prefer candidate with UK taxation knowledge. The ideal candidate will work in close collaboration with our content providers, product owners, and analysts to ensure that our application functionality and content deliver a superior digital experience to our users. Responsibilities: Content Creation : Utilizing experience in accounting practice create new content to expand our offering in line with accounting standards, regulations, and industry best practices. Content Transition: Collaborate with content providers to convert paper-based processes, checklists, and guidance into a digital format while maintaining accuracy and compliance with accounting standards. Quality Assurance: Review, proofread, and edit content to ensure it meets our high-quality standards, is free from errors, and aligns with our platform's user-friendly approach. Collaboration: Work closely with content partners, product owners and analysts to ensure that the content seamlessly integrates with our SAAS platform, providing a superior digital experience for users. Continuous Improvement: Stay updated with accounting standards, regulations, and industry best practices to ensure our content remains current and relevant. Problem/Issue Resolution: Identify and address content-related issues and inconsistencies, offering solutions to enhance content usability. Domain Knowledge: Utilize your accounting domain expertise to ensure that content published on our platform is both compliant and adapted and structured for real-world accounting use cases. Preferred candidate profile Requirements: Atleast 3 years of experience in accounting practice or audit. Strong understanding of accounting principles and working paper processes. Proficient in Microsoft Excel for data analysis, financial modelling, and reporting. Strong skills in using formulas, pivot tables, and charts. Familiarity with SAAS platforms and cloud-based accounting tools is highly desirable. The ability to undertake a high degree of research to stay abreast of the changing regulations. Excellent written and verbal communication skills in English (knowledge of regional languages is a plus), with an eye for detail in creating clear, concise, and accurate accounting content. Strong interpersonal skills with the ability to collaborate effectively with cross-functional teams , including product owners , content partners , and analysts , to ensure the seamless integration of content into the platform. Demonstrated ability to work in a team-oriented, fast-paced environment. A methodical approach to problem-solving, with the ability to analyze issues and propose practical solutions to improve content usability and platform functionality. A keen eye for identifying and resolving inconsistencies in accounting content and workflows. Perks and benefits Competitive salary and benefits package. Opportunities for professional development and training. Collaborative and innovative work environment. Chance to work on cutting-edge SaaS solutions for the accounting industry.

Strong in JavaScript Frameworks Strong in HLDs & LLDs Strong into System design database Schemas Excellent in Coding Convention & Quality Standards Exp. in 3rd party skills (REST APIs, SOAP APIs, XML, JSON SaaS Application, AWS with S3, EKS, RDS, EC2 Required Candidate profile Building Application (Profilers, APM tools, Security Scanning Tools Exp in CI/CD tooling Competency frontend framework/Library ie React, Angular or NodeJS Developing Production Code TypeScript & React