RPMG: Zonal Portfolio Manager - Recoveries

About Retail Portfolio Management Group
The RPMG department focuses on the lending business of the bank by offering various loan products like Home Loans, Car Loans, and Personal Loans among others. They also offer working capital loans and Business loans for Small Businesses and is also responsible for the receivales/collections business of the bank

About the Role
The Zonal Manager handles multiple Collection Mangers and Vendors across Zone. The Zonal manager ensures maximum recovery and manages the portfolio as per the existing process. Liaise with product team to provide regular inputs and highlight risk. The Zonal Manager also ensures compliance with the audit procedures of the bank.

Key Responsibilities
Tracking Recovery from the Write off Pool- product specific for respective Regions.
Customer Escalation management and Response within TAT, Structured review mechanism / Allocation Strategies / SMS Allocation / Billing TAT / Settlement conversion & Waiver% Legal Filling, Coverage, Execution & Recovery across vintages. Manage collection managers and vendors to ensure achievement of the monthly resolution targets. Ensure adherence to the set process and audit requirements in place. Liaise with product team to provide regular field inputs, highlight risk, identify frauds etc. Create a performance-oriented environment leading to high employee motivation and productivity. Ensure that all staff are adequately trained on the products of the bank, processes and various policies of the bank

Qualifications

Graduation/ Post-Graduation from a recognized institute Min 5 years of relevant experience in NBFC/ Banking industry Good Experience of managing Zonal level portfolio Extensive geographical knowledge and market

Role Proficiencies:

Knowledge and understanding of Zonal level collections and market dynamics. Excellent vendor management skills. Knowledge of regulatory guidelines and norms Good communication (both verbal and written) skill in both English and the local language Ability to manage complex client situations. Ability to manage, motivate and inspire team. Ability to manage risk and uncertainty for self and team within a dynamic priority-setting environment Ability to handle pressure and meet deadlines