Revenue Assurance Manager

Responsibilities:

Revenue Assurance & Billing Integrity:

• Monitor the full revenue lifecycle from service delivery to billing and payment, identifying risks or discrepancies.
• Analyse system data flows between service provisioning, billing, and finance platforms to detect potential revenue leakage.
• Ensure completeness, accuracy, and timeliness of billing.
• Conduct regular reconciliations between service usage data and billed revenue.
• Review and reconcile transactions monthly, payment entry & TDS accounting.

Collections & Receivables Management:

• Monitor accounts receivable aging reports and prioritize collection efforts based on risk and exposure.
• Develop and execute proactive collection strategies to reduce Days Sales Outstanding (DSO).
• Engage with clients/customers to resolve payment delays, disputes, or discrepancies.
• Partner with Sales and Customer Service teams to address payment & renewal PO issues while preserving client relationships.
• Escalate severely overdue accounts and collaborate with legal or external agencies as needed.
• Implement collection strategies to reduce delays and improve cash flow

Process & Control Improvements:

• Design and implement revenue assurance and collections controls across systems and processes.
• Identify and correct root causes of billing delays or payment issues.
• Support automation initiatives to streamline invoicing, reconciliation, and follow-up.

Reporting & Analysis:

• Provide timely and accurate reporting on collections target, outstanding status, DSO, and revenue leakage trends.
• Analyze cash flow patterns for allocated accounts and recommend improvements in receivables forecasting and cash recovery.
• Maintain dashboards and KPIs to measure and improve payment collections.