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2.0 - 7.0 years

4 - 8 Lacs

Hyderabad

Work from Office

Ready to shape the future of work? At Genpact, we dont just adapt to changewe drive it. AI and digital innovation are redefining industries, and were leading the charge. Genpacts AI Gigafactory, our industry-first accelerator, is an example of how were scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team thats shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Genpact Walk-in drive for Order Management role || Interview Location - Bangalore || Job Location - Hyderabad Note* The interview would be happening in Bangalore, however the job location for this role is Hyderabad Walk-In Date: 26-JUl-2025 Walk-in Timings: TO BE DISCLOSED SOON Walk-in venue: TO BE DISCLOSED SOON Job Location: Hyderabad Interview Location: Bangalore (Exact location will be disclosed soon) Work location: Hyderabad (Only work from office) Shifts: Flexible with any shift An order management is responsible for overseeing the entire order lifecycle, ensuring timely and efficiently order processing, order validation, order tracking to ensure timely delivery of customer orders. This role requires collaboration between internal and external teams including Sales, warehouse and logistics, transportation, inventory management team to ensure the accurate and timely fulfillment of orders. Responsibilities: • Order Processing: Receive and validate customer orders, ensuring all required information is accurate and complete. • Order Tracking: Monitor order status, from creation to delivery, ensuring timelines are met and proactively identifying any delays. • Customer (Internal and External) Communication: Serve as the point of contact for customers regarding order inquiries, providing updates and resolving issues. • Inventory Coordination: Coordinate with the inventory and warehouse teams to ensure product availability and timely shipment. • Documentation: Maintain accurate order records, updating relevant systems with order status and changes. • Problem Resolution: Address and resolve order discrepancies, including shipping errors, damaged goods, and billing issues. • Collaboration: Work closely with Sales, Finance, and Shipping teams to ensure smooth order processing. • Reporting: Generate and analyze reports on order trends, delays, and customer satisfaction to identify improvement opportunities. Qualifications we seek in you! Minimum Qualifications • Education & Experience: • Bachelors degree in business or related field is preferred. • Relevant experience in order management, customer service, or related roles. • Experience on SAP is an added advantage. Skills & Competencies: • Excellent verbal and written communication abilities. • Strong attention to detail and organizational skills. • Ability to manage multiple tasks and prioritize in a fast-paced environment. • Basic knowledge of MS Office. • Problem-solving mindset with a customer-focused approach. • Strong interpersonal skills to effectively collaborate with internal teams and customers. Why join Genpact? • Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation • Make an impact - Drive change for global enterprises and solve business challenges that matter • Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities • Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day • Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Lets build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

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3.0 - 8.0 years

4 - 8 Lacs

Hyderabad

Work from Office

Ready to shape the future of work? At Genpact, we don't just adapt to change we drive it. AI and digital innovation are redefining industries, and were leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how were scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team thats shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Genpact Walk-in drive for Vendor Experience || Interview Location - Bangalore || Job Location - Hyderabad Note* The interview would be happening in Bangalore, however the job location for this role is Hyderabad Walk-In Date: 26-JUl-2025 Walk-in Timings: TO BE DISCLOSED SOON Walk-in venue: TO BE DISCLOSED SOON Job Location: Hyderabad Interview Location: Bangalore (Exact location will be disclosed soon) Work location: Hyderabad (Only work from office) Shifts: Flexible with any shift Responsibilities Return Request Validation and Processing Manage queries related to open RMA and share periodic updates Research in internal systems and partner systems to provide resolution within the TAT Strong on email management. Works with client organisation for partners/case specific guidance and takes steps through multiple tools depending on the relation. To provide operational insight, reporting and experience with vendor to help make an informed decision Provide prompt, efficient, and satisfactory responses to customer/vendor inquiries on Contracts and billing/invoicing corrections. Handling customer inquiries related to returns, processing return requests, ensuring adherence to return policies, resolving customer issues, and working towards customer satisfaction. Qualifications we seek in you! Minimum Qualifications / Skills Bachelor's degree (Any Grad) 3+ years of professional experience in Vendor Management and Services Support Industry Experience - Services or hi-tech industry Preferred Qualifications/ Skills Ability to learn quickly Diploma / Post Graduation in International supply chain management / Sourcing Management Excellent Communication skill and the ability to engage customers in significant discussions Oracle, ServiceNow, SAP, knowledge and experience would be an added advantage Possess the following key behaviors: Accountability, Planning and Organization,Teamwork, Flexibility and Problem Solving Proficiency in coaching skills and with high level of confidentiality and professionalism Why join Genpact? Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation Make an impact - Drive change for global enterprises and solve business challenges that matter Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Let's build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Posted 2 days ago

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2.0 - 7.0 years

4 - 8 Lacs

Hyderabad

Work from Office

Ready to shape the future of work? At Genpact, we don't just adapt to change we drive it. AI and digital innovation are redefining industries and were leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how were scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Genpact Hiring for Order Management role || Job Location - Hyderabad Job Location: Hyderabad Work experience: 2-8 years (In Order Management, Order Processing, Order fulfillment, Sales Order Entry, Sales Order Management, Order Tracking) Interview Location: Bangalore (Exact location will be disclosed soon) Work location: Hyderabad (Only work from office) Shifts: Flexible with any shift Grad: Any graduate is eligible An order management is responsible for overseeing the entire order lifecycle, ensuring timely and efficiently order processing, order validation, order tracking to ensure timely delivery of customer orders. This role requires collaboration between internal and external teams including Sales, warehouse and logistics, transportation, inventory management team to ensure the accurate and timely fulfillment of orders. Responsibilities: • Order Processing: Receive and validate customer orders, ensuring all required information is accurate and complete. • Order Tracking: Monitor order status, from creation to delivery, ensuring timelines are met and proactively identifying any delays. • Customer (Internal and External) Communication: Serve as the point of contact for customers regarding order inquiries, providing updates and resolving issues. • Inventory Coordination: Coordinate with the inventory and warehouse teams to ensure product availability and timely shipment. • Documentation: Maintain accurate order records, updating relevant systems with order status and changes. • Problem Resolution: Address and resolve order discrepancies, including shipping errors, damaged goods, and billing issues. • Collaboration: Work closely with Sales, Finance, and Shipping teams to ensure smooth order processing. • Reporting: Generate and analyze reports on order trends, delays, and customer satisfaction to identify improvement opportunities. Qualifications we seek in you! Minimum Qualifications • Bachelors degree in business or related field is preferred. • Relevant experience in order management, customer service, or related roles. • Experience on SAP is an added advantage. Skills & Competencies: • Excellent verbal and written communication abilities. • Strong attention to detail and organizational skills. • Ability to manage multiple tasks and prioritize in a fast-paced environment. • Basic knowledge of MS Office. • Problem-solving mindset with a customer-focused approach. • Strong interpersonal skills to effectively collaborate with internal teams and customers. Why join Genpact? • Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation • Make an impact - Drive change for global enterprises and solve business challenges that matter • Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities • Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day • Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Lets build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Posted 2 days ago

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4.0 - 9.0 years

4 - 8 Lacs

Hyderabad

Work from Office

Ready to shape the future of work? At Genpact, we don't just adapt to change we drive it. AI and digital innovation are redefining industries, and were leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how were scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Genpact Hiring for Vendor Experience || Job Location - Hyderabad Job Location: Hyderabad Experience: 4-9 years (In RMA processing, RMA, Returns & refunds management, reverse logistics) Any graduate is eligible Shifts: Flexible with any shift Responsibilities Return Request Validation and Processing Manage queries related to open RMA and share periodic updates Research in internal systems and partner systems to provide resolution within the TAT Strong on email management. Works with client organization for partners/case specific guidance and takes steps through multiple tools depending on the relation. To provide operational insight, reporting and experience with vendor to help make an informed decision Provide prompt, efficient, and satisfactory responses to customer/vendor inquiries on Contracts and billing/invoicing corrections. Handling customer inquiries related to returns, processing return requests, ensuring adherence to return policies, resolving customer issues, and working towards customer satisfaction. Qualifications we seek in you! Minimum Qualifications / Skills Bachelor's degree 4-9 years of professional experience in Vendor Management and Services Support Industry Experience - Services or hi-tech industry Preferred Qualifications/ Skills Ability to learn quickly Diploma/ Post Graduation in International supply chain management / Sourcing Management Excellent Communication skill and the ability to engage customers in significant discussions Oracle, ServiceNow, SAP, knowledge and experience would be an added advantage Possess the following key behaviors: Accountability, Planning and Organization, Teamwork, Flexibility and Problem Solving Proficiency in coaching skills and with high level of confidentiality and professionalism Why join Genpact? Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation Make an impact - Drive change for global enterprises and solve business challenges that matter Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Let's build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

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3.0 - 8.0 years

4 - 8 Lacs

Hyderabad

Work from Office

Ready to shape the future of work? At Genpact, we don't just adapt to change we drive it. AI and digital innovation are redefining industries, and were leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how were scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team thats shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Genpact Walk-in drive for Vendor Experience || Interview Location - Bangalore || Job Location - Hyderabad Note* The interview would be happening in Bangalore, however the job location for this role is Hyderabad Walk-In Date: 26-JUl-2025 Walk-in Timings: TO BE DISCLOSED SOON Walk-in venue: TO BE DISCLOSED SOON Job Location: Hyderabad Interview Location: Bangalore (Exact location will be disclosed soon) Work location: Hyderabad (Only work from office) Shifts: Flexible with any shift Responsibilities Return Request Validation and Processing Manage queries related to open RMA and share periodic updates Research in internal systems and partner systems to provide resolution within the TAT Strong on email management. Works with client organisation for partners/case specific guidance, and takes steps through multiple tools depending on the relation. To provide operational insight, reporting and experience with vendor to help make an informed decision Provide prompt, efficient, and satisfactory responses to customer/vendor inquiries on Contracts and billing/invoicing corrections. Handling customer inquiries related to returns, processing return requests, ensuring adherence to return policies, resolving customer issues, and working towards customer satisfaction. Qualifications we seek in you! Minimum Qualifications / Skills Bachelor's degree 5+ years of professional experience in Vendor Management and Services Support Industry Experience - Services or hi-tech industry Preferred Qualifications/ Skills Ability to learn quickly Diploma / Post Graduation in International supply chain management / Sourcing Management Excellent Communication skill and the ability to engage customers in significant discussions Oracle, ServiceNow, SAP, knowledge and experience would be an added advantage Possess the following key behaviors: Accountability, Planning and Organization, Teamwork, Flexibility and Problem Solving Proficiency in coaching skills and with high level of confidentiality and professionalism Why join Genpact? • Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation • Make an impact - Drive change for global enterprises and solve business challenges that matter • Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities • Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day • Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Lets build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Posted 3 days ago

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3.0 - 8.0 years

4 - 8 Lacs

Hyderabad

Work from Office

Ready to shape the future of work? At Genpact, we don't just adapt to change we drive it. AI and digital innovation are redefining industries, and were leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how were scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team thats shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Genpact Walk-in drive for Source to Pay role || Interview Location - Bangalore || Job Location - Hyderabad Note* The interview would be happening in Bangalore, however the job location for this role is Hyderabad Walk-In Date: 26-JUl-2025 Walk-in Timings: TO BE DISCLOSED SOON Walk-in venue: TO BE DISCLOSED SOON Job Location: Hyderabad Interview Location: Bangalore (Exact location will be disclosed soon) Work location: Hyderabad (Only work from office) Shifts: Flexible with any shift Responsibilities To provide operational insight, reporting and experience with vendor to help make an informed decision Cloud Ops creates case to onboard new vendor. Provides required documentation. Involved with reporting, consulting etc. Handling customer/sales requests and providing information to customers via e-mails/phone Gather information for EDC set up/ update Gather information for supplier set up/ update Support new EDC set up Support new manufacturer set up Support reseller and distributor agreement set up, negotiations, and amendments Update EDC data Update/ set up supplier master data in the system Manager follows sales trends through SF cases and research new partners to support. Review partner programs and captalize on margin and ease to navigate. Provide prompt, efficient, and satisfactory responses to customer/vendor inquiries on Contracts/order status and billing/invoicing corrections. Handling customer inquiries related to returns, processing return requests, ensuring adherence to return policies, resolving customer issues, and working towards customer satisfaction. Qualifications we seek in you! Minimum Qualifications / Skills Bachelor's degree 8+ years of professional experience in Sourcing Strategy, Service and Renewal Management, Vendor Management Industry Experience - Services or hi-tech industry Preferred Qualifications/ Skills Ability to learn quickly Diploma / Post Graduation in International supply chain management / Sourcing Management Excellent Communication skill and the ability to engage customers in significant discussions Oracle, ServiceNow, SAP, knowledge and experience would be an added advantage Possess the following key behaviors: Accountability, Planning and Organization, Teamwork, Flexibility and Problem Solving Proficiency in coaching skills and with high level of confidentiality and professionalism. Why join Genpact? • Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation • Make an impact - Drive change for global enterprises and solve business challenges that matter • Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities • Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day • Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Lets build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Posted 3 days ago

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2.0 - 7.0 years

4 - 8 Lacs

Hyderabad

Work from Office

Ready to shape the future of work? At Genpact, we dont just adapt to changewe drive it. AI and digital innovation are redefining industries, and were leading the charge. Genpacts AI Gigafactory, our industry-first accelerator, is an example of how were scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team thats shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Genpact Walk-in drive for Order Management role || Interview Location - Bangalore || Job Location - Hyderabad Note* The interview would be happening in Bangalore, however the job location for this role is Hyderabad Walk-In Date: 26-JUl-2025 Walk-in Timings: TO BE DISCLOSED SOON Walk-in venue: TO BE DISCLOSED SOON Job Location: Hyderabad Interview Location: Bangalore (Exact location will be disclosed soon) Work location: Hyderabad (Only work from office) Shifts: Flexible with any shift An order management is responsible for overseeing the entire order lifecycle, ensuring timely and efficiently order processing, order validation, order tracking to ensure timely delivery of customer orders. This role requires collaboration between internal and external teams including Sales, warehouse and logistics, transportation, inventory management team to ensure the accurate and timely fulfillment of orders. Responsibilities: • Order Processing: Receive and validate customer orders, ensuring all required information is accurate and complete. • Order Tracking: Monitor order status, from creation to delivery, ensuring timelines are met and proactively identifying any delays. • Customer (Internal and External) Communication: Serve as the point of contact for customers regarding order inquiries, providing updates and resolving issues. • Inventory Coordination: Coordinate with the inventory and warehouse teams to ensure product availability and timely shipment. • Documentation: Maintain accurate order records, updating relevant systems with order status and changes. • Problem Resolution: Address and resolve order discrepancies, including shipping errors, damaged goods, and billing issues. • Collaboration: Work closely with Sales, Finance, and Shipping teams to ensure smooth order processing. • Reporting: Generate and analyze reports on order trends, delays, and customer satisfaction to identify improvement opportunities. Qualifications we seek in you! Minimum Qualifications • Education & Experience: • Bachelors degree in business or related field is preferred. • Relevant experience in order management, customer service, or related roles. • Experience on SAP is an added advantage. Skills & Competencies: • Excellent verbal and written communication abilities. • Strong attention to detail and organizational skills. • Ability to manage multiple tasks and prioritize in a fast-paced environment. • Basic knowledge of MS Office. • Problem-solving mindset with a customer-focused approach. • Strong interpersonal skills to effectively collaborate with internal teams and customers. Why join Genpact? • Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation • Make an impact - Drive change for global enterprises and solve business challenges that matter • Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities • Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day • Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Lets build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

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