2 Retention Lead Jobs

What Youll Do Avalara is seeking a Team Lead Tax Compliance to join our Sales Use Notices team, a key component of our Global Returns Services within the Sales Use product line. This position is based in our Pune office and presents exciting growth opportunities in a collaborative environment. You will lead a team that supports the Sales Use Tax Notices function, ensuring resolution of client inquiries and maintaining high levels of customer satisfaction. Reporting to the Manager Tax Compliance, you will be based at our Pune office and requires on-site presence five days a week, supporting a 6:00 PM to 3:00 AM shift. #LI-Onsite (Pune) Work from office - 5 days a week. What Your Responsibilities Will Be You will manage SUT Notice Management team tasks for a team size of 10 or more. You will manage tax processing tasks in the team (approx. 50% of the time) You will perform related duties as assigned by the higher management You will lead attainment of high employee satisfaction and retention; lead development of programs within group to attain high employee satisfaction. You will Communicate the objective of the project, desired outcomes and measure success. You will oversee the Goal setting for self and team members across all IC levels You will play a crucial part in hiring talent and grooming them for growth within the team members and and conduct the performance discussions with the team. Understand the training needs well and collaborating with SMEs and LD. Ensure all Tax filing submissions are completed, and to Avalara targets on efficiency and profitability. Achieve important Goal set by the department. This may be subject to revision couple or more times yearly Developing as a people manager, supporting employees by providing guidance, coaching, training and have regular 1:1s. Partner with manager on employee related issues, performance reviews career conversations. Play important role for all Exec and Client escalations. Also propose appropriate RCAPA for future Maintaining a profitable revenue from extra hours performed on client issues. Follow / Establish strong processes around the Filing tasks across relevant jurisdictions Work closely with onsite teams/stakeholders Good understanding of State filing guidelines; Identify gaps in process and propose appropriate corrective measures Understanding possible automation areas and partner with Engineering / Product teams What Youll Need to be Successful Overall experience 8 10 years. Sales Use SME and experience in managing a team for 1 2 years min. You have excellent language skills in English (oral and written) Advanced knowledge of Microsoft Office, especially Excel (Power Pivot, VLOOKUP, HLOOKUP). Ability to keep the team motivated under all circumstances with a focus on customer satisfaction How Well Take Care of You Total Rewards In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses. Health Wellness Benefits vary by location but generally include private medical, life, and disability insurance. Inclusive culture and diversit y Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship. Learn more about our benefits by region here: Avalara North America What You Need To Know About Avalara We re Avalara. We re defining the relationship between tax and tech. We ve already built an industry-leading cloud compliance platform, processing nearly 40 billion customer API calls and over 5 million tax returns a year, and this year we became a billion-dollar business . Our growth is real, and we re not slowing down until we ve achieved our mission - to be part of every transaction in the world. We re bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we ve designed, that empowers our people to win. Ownership and achievement go hand in hand here. We instill passion in our people through the trust we place in them. We ve been different from day one. Join us, and your career will be too. We re An Equal Opportunity Employer Supporting diversity and inclusion is a cornerstone of our company we don t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know. Overall experience 8 10 years. Sales Use SME and experience in managing a team for 1 2 years min. You have excellent language skills in English (oral and written) Advanced knowledge of Microsoft Office, especially Excel (Power Pivot, VLOOKUP, HLOOKUP). Ability to keep the team motivated under all circumstances with a focus on customer satisfaction You will manage SUT Notice Management team tasks for a team size of 10 or more. You will manage tax processing tasks in the team (approx. 50% of the time) You will perform related duties as assigned by the higher management You will lead attainment of high employee satisfaction and retention; lead development of programs within group to attain high employee satisfaction. You will Communicate the objective of the project, desired outcomes and measure success. You will oversee the Goal setting for self and team members across all IC levels You will play a crucial part in hiring talent and grooming them for growth within the team members and and conduct the performance discussions with the team. Understand the training needs well and collaborating with SMEs and LD. Ensure all Tax filing submissions are completed, and to Avalara targets on efficiency and profitability. Achieve important Goal set by the department. This may be subject to revision couple or more times yearly Developing as a people manager, supporting employees by providing guidance, coaching, training and have regular 1:1s. Partner with manager on employee related issues, performance reviews career conversations. Play important role for all Exec and Client escalations. Also propose appropriate RCAPA for future Maintaining a profitable revenue from extra hours performed on client issues. Follow / Establish strong processes around the Filing tasks across relevant jurisdictions Work closely with onsite teams/stakeholders Good understanding of State filing guidelines; Identify gaps in process and propose appropriate corrective measures Understanding possible automation areas and partner with Engineering / Product teams

Get to Know the Team Join a high-performing team that plays a critical role in driving Grabs growth at the city level. We focus on understanding marketplace dynamics, optimizing supply and demand, and enhancing customer and partner retention. Our team works with regional counterparts to localize strategies and ensure successful execution. Get to Know the Role We are looking for a City Marketplace & Retention Specialist who can regularly provide a comprehensive insight of the city marketplace and shape the growth direction of Grab in the city, also acting as the expert of the city to provide advice to regional team on new product launch or strategy and provide support and assistance on strategy execution in the city. You will report into the Marketplace & Retention Lead and be based in Kota Bahru, working onsite. The Critical Tasks You Will Perform You will perform marketplace performance data analysis of Grab and prepare report & insights of the summary marketplace condition. You will monitor on-ground sentiment via engagement activities & survey and maintain strong relationships with key Driver-partner & Delivery-partner to continuously obtain ground truth. You will deliver valuable overall city insights and recommendations for related stakeholders to act upon. You will identify issues and opportunities in the city and provide the best strategy or solution to grow the city aligned with goals and objectives and available resources. You will coordinate and run campaigns, events, or projects both independently and in a team Read more Skills you need What Essential Skills You Will Need You have 3 years of experience in finance, accounting, a business or tech company, or in strategy or business development. You have strong stakeholder management skills - youre comfortable meeting new people and can build good relationships with key Driver-partners, Delivery-partners, and Government officers. You have the ability to travel. Read more What we offer About Grab and Our Workplace Grab is Southeast Asias leading superapp. From getting your favourite meals delivered to helping you manage your finances and getting around town hassle-free, weve got your back with everything. In Grab, purpose gives us joy and habits build excellence, while harnessing the power of Technology and AI to deliver the mission of driving Southeast Asia forward by economically empowering everyone, with heart, hunger, honour, and humility. Read more Life at Grab Life at Grab We care about your well-being at Grab, here are some of the global benefits we offer: We have your back with Term Life Insurance and comprehensive Medical Insurance. With GrabFlex, create a benefits package that suits your needs and aspirations. Celebrate moments that matter in life with loved ones through Parental and Birthday leave , and give back to your communities through Love-all-Serve-all (LASA) volunteering leave We have a confidential Grabber Assistance Programme to guide and uplift you and your loved ones through lifes challenges. Balancing personal commitments and lifes demands are made easier with our FlexWork arrangements such as differentiated hours What We Stand For At Grab We are committed to building an inclusive and equitable workplace that provides equal opportunity for Grabbers to grow and perform at their best. We consider all candidates fairly and equally regardless of nationality, ethnicity, race, religion, age, gender, family commitments, physical and mental impairments or disabilities, and other attributes that make them unique. Read more