Retail Shop Supervisor

The individual will be responsible for managing the daily operations of our Brijwasi Sweets store. You will ensure the smooth functioning of the store, assist walk-in customers with their purchases, and upsell products. Your focus will be on ensuring customer satisfaction and providing a positive shopping experience. Additionally, you will manage the counter sales team, motivate them, and provide training to enhance their performance. It will be your responsibility to maintain good display practices and ensure regular replenishment of goods. You will also be involved in conducting marketing and sales promotional activities to support the business development of the store. Inventory management, stock control, and managing store accounts on a daily and monthly basis will also be part of your role. Key Skills required for this position include Customer Service, Customer Relationship Management, Customer Acquisition, Customer Relations, Sales Experience, Negotiation, and Communications. The ideal candidate should have experience in manpower training and development, possess good time management and planning skills, and demonstrate strong communication and written skills. You should be proficient in analyzing data to measure store performance, and exhibit confidence, quick decision-making abilities, and efficiency. Knowledge and understanding of accounts, prior experience in Food or Hospitality, and experience in Retail Shop or Customer Handling are preferred qualifications. Candidates residing in Mumbai will be given preference for this position. This is a Full-time, Permanent role with a flexible schedule. The preferred education requirement is Higher Secondary (12th Pass), and candidates with 2 years of experience in food handling and total work experience are preferred. The work location is in person, and the expected start date for this position is 01/08/2025.,