Retail Branch Banking - BM/RM/Personal Banker/Authorizers

3 - 8 years

3 - 8 Lacs

Posted:1 day ago| Platform: Foundit logo

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Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities:

1. Branch Business Leadership

  • Drive overall branch profitability and meet sales and revenue targets across all banking products: CASA, Loans, Insurance, Mutual Funds, Credit Cards, and Third-Party Products.
  • Monitor key performance indicators (K.O. parameters) for all Relationship Managers (RMs), including Income, CASA Units, Digital Adoption, Retail & Business Assets, and Insurance.
  • Own and uplift performance of underperforming RMs through regular coaching and strategy alignment.

2. Customer Relationship Management

  • Build and nurture lasting relationships with Preferred Customers (avg. balance ?2 Lakhs+).
  • Regularly review client portfolios and align solutions with financial goals and market conditions.
  • Ensure periodic client engagementtouchpoints at least every 2 months; participate in joint client visits.

3. Sales and Cross-Selling

  • Actively support cross-selling and up-selling initiatives to enhance customer wallet share.
  • Promote bank products (UFDs, Credit Cards, Demat, SIPs, Life Insurance) and ensure monthly revenue generation.

4. Operational Excellence & Compliance

  • Lead branch operations with a focus on compliance, KYC/AML, and risk mitigation.
  • Monitor financial data and optimize cost efficiencies; ensure timely reporting to management.

5. Team Development

  • Build a high-performance culture by fostering collaboration, conducting regular trainings, and mentoring team members.
  • Align team efforts with branch strategy and customer-centric service delivery.

Job Title: Personal Banker Classic

Location:

Reporting To:

Key Responsibilities:

1. Sales & Business Development

  • Actively participate in both branch sales and operational activities.
  • Achieve sales targets by sourcing new accounts and generating leads via catchment working, referrals, and internal databases.
  • Promote core banking productsCurrent & Savings Accounts, Credit Cards, Loans, Mutual Funds, FDs, and Insurance.

2. Customer Engagement

  • Provide excellent service to Classic Customers; address queries, grievances, and requests effectively.
  • Conduct regular client interactions with a minimum of 6 joint visits per month; ensure meaningful engagement every 2 months.

3. Portfolio Growth & Revenue Generation

  • Enhance the value of the mapped customer portfolio through cross-selling and deepening relationships.
  • Ensure monthly revenue targets are met through banking and investment product activations.

4. Compliance & Documentation

  • Ensure all new customer acquisitions comply with KYC and AML guidelines in letter and spirit.
  • Maintain clean documentation and adherence to regulatory and bank norms.

5. Team Collaboration

  • Work closely with branch colleagues and cross-functional teams to meet collective branch targets.
  • Support in branch marketing initiatives and promotional campaigns to increase local visibility and customer footfall.

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