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Home
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Radisson Hotel Group
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Restaurant Manager

Restaurant Manager

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

Radisson Hotel Group

7 - 12 years

10 - 15 Lacs

Kolkata Mumbai New Delhi Hyderabad Pune Chennai Bengaluru

Posted:6 hours ago| Platform:

Apply

Skills Required

Hospitality guest satisfaction Customer satisfaction Guest service Employee engagement Marketing planning Scheduling Quality Review Forecasting Executive Chef

Work Mode

Work from Office

Job Type

Full Time

Job Description

INDICATORS OF SUCCESS

Financial(GOP, Restaurant Reenue, Aerage Check, Labour Control).

CustomerSatisfaction and loyalty goals (Medallia Score, Comment Cards, annual qualityreiew).

Achieementof employee engagement surey (Kenexa) and retention goals for department).

AREAS OF RESPONSIBILITY

Participatesin the deelopment and implementation for of business strategies for the restaurantwhich are aligned with Radisson s oerall mission, ision alues and strategies

Deelops andimplements strategies for department

Monitorsstatus regularly and adjusts strategies as appropriate

Deelops andimplements strategies for the assigned Food & Beerage outlets that supportachieement of the hotel s goals

Deelops andimplements strategies to achiee reenue and profit goal

Assists inthe deelopment of the marketing plan for assigned outlet by keeping current oncompetitors on a regular basis

Deelops andimplements special promotions and employee incenties

Proidesemployees with current up-to-date information on menu offerings

Increasessales by coaching employees on effectie sales techniques

Maximizesproductiity by using forecasting techniques to adjust scheduling

Manages theoperation of assigned restaurant or outlet

Coordinatesthe set-up of restaurant or outlet areas in accordance with Radisson Hotelsstandards

Confirmsdaily specials and new menu additions with Executie Chef

Manages thefood and beerage serice proided in assigned outlet; coaches employees oneffectie serice and food presentation techniques

Inspectsrestaurant and outlet areas on an on-going basis and takes appropriate steps toensure facilities meet or exceeds the hotel s standards at all times

Leads staffmeetings; conducts daily pre-shift meetings to discuss specials, house count,reserations and new menu items

Assists inquarterly inentories

Deelops andimplements strategies and practices which support employee engagement

Recruits andselects qualified candidates

Proidesemployees with the orientation and training needed to understand expectationsand perform job responsibilities

Communicatesperformance expectations and proides employees with on-going feedback

Proidesemployees with coaching and counseling as needed to achiee performanceobjecties and reach their fullest potential

Creates 100%guest satisfaction by proiding the Yes I Can! experience through performancethat demonstrates the standards of, genuine hospitality and exceeding guestexpectations

Giespersonal attention, takes personal responsibility and uses teamwork whenproiding guest serice

Listens,apologizes with empathy, finds a solution and follows through when resolingguest problems

Proides YesI Can! genuine hospitality and teamwork on an ongoing basis

Assumes theresponsibility to notice when the guest is not satisfied and uses their bestjudgment as to when it is appropriate to use the 100% Guest Satisfaction

Performs otherduties required to proide the serice brand behaior and genuine hospitality

Adheres tohotel policies and procedures

Attends workon time and as scheduled

Followshotel grooming and hygiene standards

Minimisesafety hazards by following all safety rules and procedures

KeepsManager promptly and fully informed of all problems or unusual matters ofsignificance

Performs allduties and responsibilities in a timely and efficient manner in accordance withestablished company policies and procedures to achiee the oerall objectiesof this position

Maintains afaourable working relationship with all other hotel employees to foster andpromote a co-operatie and harmonious working enironment

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Hospitality

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Restaurant Manager